Experience

Noregon Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Help Desk & Product Support Specialist

  • Jun 2020 - Present

  Greensboro, North Carolina, United States • Provide telephone support to end-users experiencing technical difficulties • Troubleshoot, diagnose and resolve technical hardware and software issues remotely • Research end-user questions • Guide, with confidence and composure, end-users through corrective measures • Identify and escalate support situations requiring urgent attention • Track and route support requests via computerized ticketing system; thoroughly document resolutions • Prepare activity reports • Stay… Show more • Provide telephone support to end-users experiencing technical difficulties • Troubleshoot, diagnose and resolve technical hardware and software issues remotely • Research end-user questions • Guide, with confidence and composure, end-users through corrective measures • Identify and escalate support situations requiring urgent attention • Track and route support requests via computerized ticketing system; thoroughly document resolutions • Prepare activity reports • Stay current with product upgrades, system information, and business updates Show less



AMERIMAX BUILDING PRODUCTS INC

• United States
• 1 - 100 Employee

• Remote - Customer Care Rep

  • Jun 2019 - Jun 2020

  Greensboro/Winston-Salem, North Carolina Area • Data entry - entered customer order forms into the company's system for the warehouse to receive necessary orders and paperwork • Customer service- work with and call customers directly about product information, material status, inquiries, concerns, or missing information Very fast-paced environment where collaboration and multitasking is critical. Peak seasons demand an extreme pace while maintaining maximum efficiency.



The Red Collection

• Truck Driver

  • Apr 2019 - Jun 2019

  Greensboro/Winston-Salem, North Carolina Area • Box Truck driver - Drive, load, unload, and deliver store product for the customer. Time-sensitive • Customer service - Assist customers with finding specific items on the showroom floor, carrying items to the front desk for customers, loading/unloading items into their cars, and generally making their in-store experience a pleasant one



Amerimax Building Products

• Customer Care Representative

  • Oct 2017 - Apr 2019

  Menifee, CA • Data entry - entered customer order forms into the company's system for the warehouse to receive necessary orders and paperwork • Customer care - worked with and called customers directly about product information, material status, inquiries, concerns, or missing information I worked in a very fast-paced environment where collaboration and multitasking to speed up workflow was critical. Peak seasons demanded an extreme pace while maintaining maximum efficiency.



Infinitive Game Studios

• Morpheus - Gameplay Programmer (Unity)

  • Jan 2017 - Apr 2017

  Tempe, Arizona - Developed C# scripts that satisfied the desired gameplay features/mechanics - Tailored the code to be readily modifiable by a Game Designer - Programmed AI behavior for gameplay puzzles - Utilized Coroutines/Events to preserve performance and scalable code - Used Axosoft to submit work logs, completed tickets, and to grab Backlog tasks when completing a task earlier than expected - Provided video recorded status updates using the SCRUM process ** LinkedIn doesn't support… Show more - Developed C# scripts that satisfied the desired gameplay features/mechanics - Tailored the code to be readily modifiable by a Game Designer - Programmed AI behavior for gameplay puzzles - Utilized Coroutines/Events to preserve performance and scalable code - Used Axosoft to submit work logs, completed tickets, and to grab Backlog tasks when completing a task earlier than expected - Provided video recorded status updates using the SCRUM process ** LinkedIn doesn't support GIFs for the media. You can see some of my scripts in action over on my portfolio site (link is up near my profile summary). Show less



Pushing Thren

• KalqueLord - Programmer (Unity)

  • Sep 2016 - Dec 2016

  Tempe, Arizona - Created a Login/Registration demo using the GameSparks backend platform. - Helped develop a prototype build of the Account/Login Registration system with the PlayFab backend platform. - Used Axosoft to submit work logs and completed tickets - Provided video recorded status updates using the SCRUM process ** A bit of my work on this project can be seen on my portfolio site. Link is up near my profile summary.