Experience

Sucuri Inc.

• Sales and Support Representative

  • Feb 2017 - Present

  My daily duties include:* Working with new and existing customers via chats, emails and calls* Helping new customers with a focus on protecting their website with the proper solution* Assisting new and existing customers better understand their services and provide guidance where needed* Managing customer accounts through CRM while notating contacts and any changes/updates



SiteLock

• Technical Support

  • Mar 2016 - Oct 2016

  My daily duties included:* Answering inbound customer calls and chats* Provide set up for new and existing products along with product information* Tested customer connect to products and made sure that DNS settings were properly implemented



Endurance International Group

• Registar Escalations

  • Jun 2014 - Dec 2015

• Technical Support

  • Apr 2013 - Jun 2014



Revana

• Charter Communications Web Chat Sales

  • Oct 2009 - Apr 2013

  Inbound sales representative for cable, internet and phone services.* Maintain high level of performance with normal chat duties* Sell cable services along with internet and phone* Assist existing customers with upgrades to plans and services* Help customers understand the products offered