Teacher

• Aug 2018 - Present

Active Dad and Volunteer

• Nov 2017 - Aug 2018

Enjoying time with the family while fully transitioning into the nonprofit world. • Volunteering at The Life You Can Save, The Boy Scouts of America, Clow Elementary School and Creaidea: I left the corporate world to transition to the nonprofit sector to fully share my passion for child development, poverty reduction and mindfulness. • Helping my kids develop their academic, social and physical skills. • Deepening my daily meditation practice. • Working with career coach, networking and increasing nonprofit specific knowledge. Show less

Sr. Manager, Revenue Management - Latin America / Canada

• Aug 2016 - Oct 2017

Managed forecasting policies and strategies for $2B in revenue, leading 4 direct reports.• Revamped group-pricing process, aligning incentives with the patterns of demand strength.• Developed and facilitated revenue management Dashboard training for Sales team of 30+ people.• Discerned and rectified the misuse of discounts for large group sales in a key international location, correcting the allocation of funds in excess of $500,000 annually.

Managing Director, Sales - Andean Region (Argentina, Chile, Colombia, Ecuador, Peru, Venezuela)

• Nov 2014 - Aug 2016

Directed regional commercial strategy, leading 30 people in 6 countries with 6 direct reports.• Started up commercial operations in Chile, developing market penetration strategies.• Coached new Chilean Country Sales Manager into role.• Cut short what was trending to become harassment issues in three different work environments.• Championed structural changes to the Venezuela pricing program, resulting in multi-million dollar increases in revenue and passenger demand.

Sales Director - Andean Region (Colombia, Ecuador, Peru, Venezuela)

• May 2013 - Nov 2014

Directed regional commercial strategy, leading 20 people in 4 countries with 4 direct reports.• Coached new Venezuelan Country Sales Manager into role.• Lead cross-divisional effort to adjust Houston-Quito seat capacity during peak demand holiday season, resulting in 196 additional seats available for sale.• Developed simple, measurable and reliable commercial incentive programs that drove customer behavior.

Country Sales Manager - Argentina

• May 2011 - May 2013

• Successfully merged the Continental and United Sales teams: rightsized the team through voluntary and organic attrition, aligned its benefits and rules, making it thrive.• Gave press conferences, interviews and represented United in discussion panels.• Improved commission programs, significantly reducing costs (30%) while continuing to grow revenue (10%).

Country Manager, Sales - Argentina

• Mar 2010 - May 2013

• Managed Argentinian outside counsel, serving as the legal representative in country. • Designed and implemented a process to collect a new, unexpectedly legislated Argentine international travel tax. The method served as a model for competitors. • Managed Argentinian outside counsel, serving as the legal representative in country. • Designed and implemented a process to collect a new, unexpectedly legislated Argentine international travel tax. The method served as a model for competitors.

Business & Operations Manager - Founding Partner

• May 2008 - Feb 2010

Launched startup operation, managing all administrative and legal registration steps. Positioned travel agency among top 10 in niche within a year. • Developed commercial strategy and presented company to key potential customers in the USA. Launched startup operation, managing all administrative and legal registration steps. Positioned travel agency among top 10 in niche within a year. • Developed commercial strategy and presented company to key potential customers in the USA.

Operations Manager

• Oct 2007 - May 2008

Managed operations of rapidly growing business unit, leading a team of 8 direct reports. • Produced department operations analytics, reporting to General Manager on a weekly basis. Managed operations of rapidly growing business unit, leading a team of 8 direct reports. • Produced department operations analytics, reporting to General Manager on a weekly basis.

Sales & Operations Manager

• May 2006 - Sep 2007

Launched business unit, reporting to owners. Positioned travel agency among top 5 in niche in a year. • Developed commercial strategy, planning and executing market-penetration tactics. • Upsold a $500 tour request into an $80,000 Argentina trip, by fully grasping the needs an American executive assistant faced while planning her CEO’s vacations. Launched business unit, reporting to owners. Positioned travel agency among top 5 in niche in a year. • Developed commercial strategy, planning and executing market-penetration tactics. • Upsold a $500 tour request into an $80,000 Argentina trip, by fully grasping the needs an American executive assistant faced while planning her CEO’s vacations.

Operations Manager

• May 2005 - May 2006

Restructured the department. Reported to owners, leading a team of 10 people with 6 direct reports. • Improved organization’s working environment, reducing high employee turnover. Restructured the department. Reported to owners, leading a team of 10 people with 6 direct reports. • Improved organization’s working environment, reducing high employee turnover.

GMAT Instructor

• Dec 2004 - May 2005

Taught English and Math, group and private classes, to aspiring MBAs. • Coached students to achieve score improvements of 100+ points on average Taught English and Math, group and private classes, to aspiring MBAs. • Coached students to achieve score improvements of 100+ points on average

Sales Executive

• Jan 2003 - Sep 2003

Built commercial relationships with 20+ travel agencies. • Became the de facto leader of the sales division for Paraguay, negotiating complex internal dynamics and building strong relationships. • Introduced statistical techniques to prioritize department’s visits. Built commercial relationships with 20+ travel agencies. • Became the de facto leader of the sales division for Paraguay, negotiating complex internal dynamics and building strong relationships. • Introduced statistical techniques to prioritize department’s visits.

Airport Service Agent

• Mar 2001 - Dec 2002

Became the go-to person for all of check–in, ticketing, boarding, and dispatching flights. • Excellent performance resulted in appointment to the Regional Station Evaluation Team to audit other international stations’ compliance with regulations. Became the go-to person for all of check–in, ticketing, boarding, and dispatching flights. • Excellent performance resulted in appointment to the Regional Station Evaluation Team to audit other international stations’ compliance with regulations.

Reservations and Ticketing Supervisor / Deputy to Country Manager

• Oct 1994 - Mar 2001

• Reservations & Ticketing Supervisor - Deputy to Country Manager 2000 – 2001 • Reservations Supervisor 2000 • e-commerce Coordinator 2000 • Reservations and Ticketing Agent 1994 – 2000 Earned my bachelor’s degree while holding this full-time job and being progressively promoted. Lead 6 direct reports by the time KLM discontinued its operations to Buenos Aires. ----------------------------------------------------------------------------------------------------- • Merged Reservations and Ticketing into a single department, redesigning and reassigning tasks. • Reorganized the Reservations department after KLM-Alitalia joint venture split. • Demonstrated leadership, problem solving, and quick decision-making skills, resulting in being selected to step in as Deputy during Country Manager’s absences. • Took de facto role as union representative, leading the KLM team and advocating against a unilateral increase in working hours. • Learned the fundamentals of mergers and acquisitions from the inside, growing organizational and cross-cultural communication skills (Dutch-KLM, Italian-Alitalia). Show less