Experience

Universidad Peruana de Ciencias Aplicadas

• Peru
• Higher Education
• 700 & Above Employee

• • Nov 2019 - Present

  Responsable de la implementación, administración, supervisión de los sistemas de control de accesos, sistemas de detección de incendios y sistemas de circuitos cerrados de televisión CCTV de los campus, sedes y oficinas corporativas, coordinando con los campus para la realización de los programas de mantenimientos preventivos y correctivos correspondientes a dichos sistemas y realizados por empresas especializadas. Elaborar y administrar la Base de Datos requerida para la gestión de los diversos niveles de accesos y la emisión de TIU´s y credenciales. Asimismo administrar la emisión y administración de TIU´s Físicas y Llaves Digitales UPC a los miembros de la Comunidad Universitaria. Elaborar los Business Case de proyectos tecnológicos que mejoren, renueven y/o optimicen los sistemas de seguridad existentes. Show less

• • Nov 2014 - Nov 2019

  La Universidad Peruana de Ciencias Aplicadas es una institución educativa de carácter privado e independiente. Fue creada por Ley 26276 del 5 de enero de 1994.Está vinculada a un grupo de profesionales y empresarios con amplia experiencia en el campo de la educación, lo cual ha convocado a otras muchas personalidades del medio académico y cultural del país a colaborar directamente con esta propuesta educativa.La UPC es una institución innovadora basada en principios, que educa, investiga y promueve el conocimiento, la cultura y el desarrollo. Sus funciones las cumple con calidad, modernidad, eficiencia y competitividad a nivel internacional.Supervisor de Soporte TI• Planear, organizar, Dirigir y Controlar, el funcionamiento del Área de Soporte TI.• Determinar normas y procedimientos del uso de HW y SW.• Proponer, elaborar e implantar nuevos sistemas necesarios en la Institución.• Supervisar y revisar la elaboración de proyectos de organización, métodos y procedimientos, funcionales y de niveles jerárquicos.• Coordinar y supervisar la elaboración de manuales, instructivos y formularios para HW y SW.• Elaborar y gestionar autorizaciones de salida y entrada del Campus y sedes Satélites a los equipos de computación.• Realizar inventario del hardware existentes.• Asesorar en compras o contratación de productos y servicios, participando así mismo en el análisis técnico de la propuesta.• Elaborar informes periódicos de las actividades realizadas.• Supervisar el trabajo del personal a su cargo. Show less



Indra

• Spain
• Engineering Services
• 700 & Above Employee

• Technical Support - VIP

  • Aug 2013 - Nov 2014

  Multinational Consulting and leader in Spain and Latin America Technology. It offers technology solutions and services to the Transport and Traffic, Energy and Industry, Public Administration and Healthcare, Financial Services, Defense and Security and Telecom and Media. Technical Support - VIP (ENDESA Project - Office San Miguel) Set of custom support services to VIP Staff (Managers and Assistant Managers) in solution of registered incidents. • Support for custom user VIP (Sub Managers and Managers) Hardware and Software. • Software Support IPad, iMac, Smathphone, Blackberry, tablets, etc.. • Update and review of inventories. • Talk Support events outside the company premises. • Weekly reports to the Project Manager. Show less



Cosapi Data

• Universidad Peruana de Ciencias Aplicadas UPC

• Support Supervisor

  • Nov 2009 - Aug 2013

  Project leader in large-scale integration, serving corporations and public institutions in the country, with products from leading global brands and service-oriented architecture solutions, security consulting, migration services, development services solutions, staffing and outsourcing, among others. Technical Support Supervisor (UPC Project - Home Monterrico) Project, to direct, develop and control the performance of the team in order to provide a good service to administrative Peruvian University of Applied Sciences. The functions include: • Monitoring, control and management of the various services that the organization provides students and administrative in its various venues (UPC Campus Monterrico, Studio 214, Liceo Naval College casuarinas, UPC Campus Chorrillos, dental clinic). • Organization, control and supervision of personnel in charge. • Organization, control and supervision of preventive and corrective maintenance of software and hardware of all venues in charge. • Organization, control and verification of the backup files. • Management and monitoring of incidents and / or user requirements. • Personal attention VIP. • Updating and inventory verification. • Support SW and HW to iMac. • Administration Console Support Kaspersky Antivirus. • Weekly reports to the Project Manager. Show less



SONDA

• Chile
• Information Technology & Services
• 700 & Above Employee

• Help Desk Specialist

  • Sep 2008 - Feb 2009

  Latin Business IT services leader. Outsourcing provides services to Latin American level among others. Help Desk (Outstanding for Compañía Operadora de Gas del Amazonas SAC) Set of support services and helps users in the management and resolution of incidents recorded, through multiple pathways of care, including care center telephone, remote support, support "on site" and other modalities. The functions include: • Support end users (Software and Hardware). • Support SAP basic level. • Responsible for full and incremental backups of the entire company. • Updated and inventory verification (PCs, Laptops, Phones, GPS, monitors, recording equipment, supplies, etc.). • Responsible for computer input purchases (less than $ 1,000 amount) • Supervisor of Maintenance of computer equipment with various suppliers (Reprodata, DMI, Ragusa Services, HP, Lenovo, etc.). • Maintenance, monitoring and control of structured cabling (network and telephony). • Responsible for the management of Safety Meetings, using IP cameras to Live the signal throughout the network using streaming and recorded videos to be posted on the Intranet. • Programming, unloading and maintenance of computers onboard FullMar (tachographs). • Creation and installation annexes (Physical and Logical). • Responsible for managing Active Directory (Updated, creation, unlock user accounts, reset password, input the domain Desktop and Laptop). • Programming radios VHF frequencies. • Support for VIP members at various events outside the offices of the company. Show less



Experis Peru

• Peru
• Human Resources Services
• 100 - 200 Employee

• Help Desk Specialist

  • May 2006 - Sep 2008

  It offers a wide range of HR solutions designed for business process experts recognized and supported by recruiting, training, outsourcing and consulting. Help Desk (. Compañía Operadora de Gas del Amazonas SAC.) The functions include: • Support end users (Software and Hardware). • Support SAP basic level. • Responsible for full and incremental backups of the entire company. • Updated and inventory verification (PCs, Laptops, Phones, GPS, monitors, recording equipment, supplies, etc.). • Responsible for computer input purchases (less than $ 1,000 amount) • Supervisor of Maintenance of computer equipment with various suppliers (Reprodata, DMI, Ragusa Services, HP, Lenovo, etc.). • Maintenance, monitoring and control of structured cabling (network and telephony). • Responsible for the management of Safety Meetings, using IP cameras to Live the signal throughout the network using streaming and recorded videos to be posted on the Intranet. • Programming, unloading and maintenance of computers onboard FullMar (tachographs). • Creation and installation annexes (Physical and Logical). • Responsible for managing Active Directory (Updated, creation, unlock user accounts, reset password, input the domain Desktop and Laptop). • Programming radios VHF frequencies. • Support for VIP members at various events outside the offices of the company. Show less