Experience

Tintri

• United States
• Information Technology & Services
• 100 - 200 Employee

• Manager, Sales Operations

  • Jul 2021 - Present

  Working with sales leadership and management teams to define and operate a smooth, effective sales process. Oversee, streamline and optimize sales process, sales forecasting and alignment to operations and order fulfillment. Training for new and existing users as well as onboarding new distributors and partners. Ensure seamless enablement of end to end business flows. Working with sales leadership and management teams to define and operate a smooth, effective sales process. Oversee, streamline and optimize sales process, sales forecasting and alignment to operations and order fulfillment. Training for new and existing users as well as onboarding new distributors and partners. Ensure seamless enablement of end to end business flows.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Census Field Manager

  • Mar 2020 - Oct 2020

  Advised cross-functional teams and monitored their performance in line with KPI's. I evaluated and approved time sheets. • Led daily operations of 30+ Census enumerators under Group Quarters (GQ) and Non-Response Follow-Up (NRFU) units. • Improved Enumerators efficiency and effectiveness by designing mapping and trip logistics. • Enforced collaborative and professional environment. • Enhanced team performance through KPIs preparations while training and developing staff. Advised cross-functional teams and monitored their performance in line with KPI's. I evaluated and approved time sheets. • Led daily operations of 30+ Census enumerators under Group Quarters (GQ) and Non-Response Follow-Up (NRFU) units. • Improved Enumerators efficiency and effectiveness by designing mapping and trip logistics. • Enforced collaborative and professional environment. • Enhanced team performance through KPIs preparations while training and developing staff.



Visa

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Client Incentive Operations

  • Jun 2018 - Jan 2020

  Managed the Client Incentive Operations. Oversaw yearly budgets while saving cost through cost reduction strategies. Built and strengthened positive relationships with sales representatives and stakeholders. Assessed changes between forecasted and actual contractual conditions while drafting adjustments. • Directed client incentive team, managing Latin America and Caribbean client incentive contracts. • Enforced collaborative and professional environment. • Enhanced team performance through automation of business processes and KPIs preparations while training and developing staff. • Ran global process improvements for system limitations, approval of new VIK process, area modifications, and regional compliance. Show less



Cybersource

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Director, Finance and Sales Operations Latin America

  • Oct 2011 - May 2018

  I managed operational standards and business continuity programs. I implemented sales compensation processes and allocated sales targets. Built and managed revenues recognition, staffing policies, and financial forecasting models. I trained and coached Account Executives on internal processes, company policies, and sales registration. Built professional relationship with teams and stakeholders for carrying-out business strategies. • Developed business operations by building and carrying-out financial and sales management strategies. • Improved leads registration, client's profile, dashboards, standard, and ad hoc reports for efficient funnel reviews and order management operations. • Reduced elderly of A/R by 60% by implementing innovative collections initiatives and enforcing contract provisions on clients and resellers contracts. • Enhanced sales team performance by utilizing Salesforce (SFDC) as system of records and CPQ as quoting/proposals tool. Show less



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• LAR Business Operations / Sales Compensation Program Manager

  • Mar 1999 - May 2009

  I managed the complete order management cycle (Quote-to-Cash); quotes and proposals, order processing, tracking, import/export, delivery, invoicing, booking, and collections. I designed operational processes for new offices in Chile, Peru, Colombia, and Puerto Rico. I managed business controls and system within the Americas Sales Compensation, controlling sales quota process and sharing sales targets to Account Managers. I coached and mentored Regional Account and Business Unit executives. I ran pre-audit analysis in line with business rules. • Built and distributed KPI's for Business Unit and Regional Account Managers. • Boosted assignments of sales quotas by ~ 30 days. • Localized in local language all Distributors, Resellers, and ISV's contracts. • Improved turnaround time on commission payments by ~ 30 days. • Minimized A/R by 35% by conducting innovative quality controls on invoicing for Central America and Caribbean clients. • Managed and addressed Account Executives’ compensation issues. Show less