Experience

The Contingent

• United States
• Non-profit Organizations
• 1 - 100 Employee

• CX Specialist

  • Nov 2021 - Present



Umpqua Bank

• United States
• Banking
• 700 & Above Employee

• Customer Solutions Associate

  • Jul 2019 - Apr 2022

  Administrative •Translate and communicate in English and Spanish with customers via emails, chat support, and phone to all Umpqua Banks in the Portland Metro area •Cross trained to execute tasks beyond my job description •Demonstrate compliance with all bank regulations that apply and keep up to date on regulation changes •Listen to customers' financial needs and cross-sold other bank services and referred them to other departments as appropriate to support their financial growth. •Notarize documents Operations •Facilitate the review and assessment of the operational/audit requirements of the store. Provide input and support to any remediation or adjustments that will improve operational quality. •May supervise other associates on day-to-day activities and act in the Store Manager capacity when required. •Utilize basic sales techniques to deepen existing customer/prospect relationships, such as, new accounts and products that properly fit the need of the consumer or business customer •Project management for A.C.E (Active Customer Engagement) monitor and tracked customer follow through in order to meet quarterly goals Show less



adidas

• Germany
• Sporting Goods
• 700 & Above Employee

• Operations Coordinator

  • Dec 2016 - Jun 2019

  Technical Responsibilities •Identified improvement opportunities and communicate suggestions to store management to drive operational efficiency •Accurately recorded and managed all inter-store and warehouse inventory movement in a timely manner •Executed store operations with a particular focus on product flow •Contributed to the achievements of Store KPI targets by building a connection with customers and living the Adidas Brand Values Leadership •Collaborated productively and respectfully with team members to meet or exceed store goals •Liaison for both team and customer needs •Designated team responsibilities to enhance work productivity •Trained new additions to the team Show less