Experience

Abrimmo Estaimpuis

• Real Estate
• 1 - 100 Employee

• Office manager

  • Nov 2022 - Present

  → Office manager → Head of communication → Administrative work → Office manager → Head of communication → Administrative work



Colonies

• France
• Real Estate
• 1 - 100 Employee

• Customer Experience Manager

  • Oct 2021 - Sep 2022

  ✔️ Customer care 🤝 → Build a sustainable trustworthy relationship with our tenants through open and interactive communication → Handle their requests (via phone and email) → Provide appropriate solutions and alternatives within time limits → Follow up to ensure resolution → Manage the logistics of stays ✔️ Daily operations 🛠 → Coordinate suppliers involved in the operations of the houses, supervise the technical interventions required for maintenance purposes (e.g. plumbing, cleaning) and double-check to make sure the work is effectively operated → Organise, manage and follow up the financial life of our tenants → Work closely with other teams (Maintenance, Finance, Marketing…) to ensure the best possible experience to our tenants ✔️ Experience 🎈 → Meet our tenants personally for events, problem solutions or feedback sessions → Work on team projects to improve our products → Take any extra activity to engage our customers Show less



Welcome at Work!

• France
• Real Estate
• 1 - 100 Employee

• Welcome Manager Senior & Social Media Expert

  • Jun 2019 - Mar 2020

  → Team management and staffing management. → Annual budget management. → Invoice management.→ Ensure monthly reporting to clients.→ Managing work relations with our clients.→ Managing Instagram and LinkedIn for the company. → Managing animation of building's common areas : sport, cultural, networking, entertainment.→ Private events organization for several companies. → Managing concierge services and agenda : pressing, massage, aesthetic, osteopathy, food,...→ Member of the "2024 Communication project". (The future of WAW's communication)→ Train new employees. Show less

• Welcome Manager & Social Media Expert

  • Oct 2018 - May 2019

  → Managing Instagram and LinkedIn for the company. → Managing animation of building's common areas : sport, cultural, networking, entertainment.→ Private events organization for several companies. → Managing concierge services and agenda : pressing, massage, aesthetic, osteopathy, food,...→ Managing communication for those animations/events : newsletter, website, panel, ...→ Member of the "2024 Communication project". (The future of WAW's communication)→ Member of the team elaborating the website improvement. → Writing articles Show less



Club Med

• France
• Hospitality
• 700 & Above Employee

• Guest Relations Officer

  • Aug 2016 - Jul 2017

  → Welcoming our guests from the airport to the hotel. (information speech) → Transit organization (name list, checklist) → Working with the reception team. → "Public relations actions". → Welcome Conference, every morning. → Visits/Presentation of the Hotel + Commercial Visits. → Administrative work. (Informations/Welcoming papers in guest's rooms.) → Managing Guest requests & Solving any problem with all departments. → Event/Animation in the Hotel. → Spend the day with guests. (Eating & spending the day/evening with them) → Organizing & Managing some private gathering. Show less