Experience

CCA and B, LLC dba The Lumistella Company
• International Sales Account Coordinator

  • Aug 2021 - Present


DeRoyal

• United States
• Medical Device
• 400 - 500 Employee

• Senior International Customer Support Representative, Latin America

  • Jan 2015 - Aug 2021

  In charge of all customer support for the entire Latin America region, including South and Central America, as well as the Caribbean region. Process and manage all customer orders, maintain constant communication with manufacturing/supply chain and distribution departments, as well as outside logistics companies and import/export agents, in order to ensure orders are filled in a timely manner and shipped according to customers’ specifications, especially for large containers. Prepare all shipping documentation necessary for outgoing export shipments. Assist finance department with customers’ billing and accounts duties and responsibilities. Serve as the liaison and translator between customers and DeRoyal’s legal and regulatory departments, to aid in the successful fulfillment of product registration projects, tenders, distribution contract agreements, etc. Coordinate with marketing team and sales director to provide customers with accurate and up-to-date information about products offered by the company, including price quotes, product details, and informational/promotional literature. Process and follow-up on quality control complaints and product return.



Lincoln Memorial University

• United States
• Higher Education
• 700 & Above Employee

• Coordinator of Multicultural Services

  • Oct 2014 - Dec 2014

  Serve as the staff representative for all students, pertaining to the area of multiculturalism; particularly for international students. Increase multicultural awareness and interaction among the entire LMU community through a variety of venues. Manage different multicultural clubs on campus and working on establishing a new International Student Union. Serve as the staff representative for all students, pertaining to the area of multiculturalism; particularly for international students. Increase multicultural awareness and interaction among the entire LMU community through a variety of venues. Manage different multicultural clubs on campus and working on establishing a new International Student Union.



Lincoln Memorial University - DeBusk College of Osteopathic Medicine

• Admissions Recruiter - DeBusk College of Osteopathic Medicine

  • Jul 2011 - Aug 2013

  In charge of recruiting qualified and diverse applicants from the Appalachian region and beyond for the school’s DO, PA and Post-Bac Medical Sciences programs. Responsible for developing and implementing recruitment strategy and evaluating progress and success rate in order to adjust strategy annually. Responsible for maintaining up-to-date contact information with pre-medical faculty advisors in colleges and universities within region and beyond, and responsible for reaching out and maintaining relationship with all. Responsible for creating and sending out marketing/recruitment/promotional communication to faculty advisors and prospective students. Extensive travel all over the nation for recruitment events, including recruitment fairs as well as privately-scheduled informational presentations in front of pre-medical student associations and faculty advisors. Responsible for planning, marketing and hosting bi-annual Osteopathic Medicine Awareness Conference / Medical School Open House. Responsible for giving tours of medical school to prospective students and other visitors. Assist with applications review, with orientation process and with other related admissions functions. As a result of my efforts in this job, the DeBusk College of Osteopathic Medicine has seen this year a record 17% increase in application numbers.

• Admissions Counselor

  • Jul 2009 - Jun 2011

  In charge of recruiting new students within an assigned territory. Duties included attending college fairs in Tennessee as well as neighboring states; conducting private visits at high schools; making classroom presentations to high school seniors and juniors; establishing relationships with high school guidance counselors, prospective students and their families; advising prospective students on application and admissions procedures and policies; planning and implementing on-campus recruitment events; designing marketing print material for admissions use; managing prospective students funnel and recruitment reports, and working to achieve university’s enrollment goal; maintaining an effective and exciting communication flow with prospective students in order to maximize interest and ultimately result in them selecting LMU for their college education – postcards, flyers, mailings, e-mails, making phone calls, inviting students on campus; giving tours of the campus; coordinating and communicating with academic advisors and faculty members from all academic schools and; served as liaison for all international students as well as for all student-athletes; entering data into admissions software.



Kroger

• Germany
• 1 - 100 Employee

• Human Resources Manager

  • Nov 2008 - Jun 2009

  Handle all human resources duties and responsibilities within the store and in connection with division’s main human resources office, including but not limited to the following: manage staffing for all work centers within the store, including evaluating and anticipating staffing needs, screening applications and interviewing accordingly; conduct new associate orientations; oversee all training and development of associates; maintain all associates files and paperwork; ensure legal compliance with federal, state and local laws as well as company policies; handle leave of absences and unemployment claims; handle time and attendance records as well as payroll; in charge of storewide communication, including monthly newsletter, bulletin board, employee recognition programs and awards.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Executive Team Leader - Human Resources

  • Oct 2007 - Nov 2008

  Managed staffing for all work centers within the store, including evaluating and anticipating staffing needs, posting openings, screening applications and interviewing accordingly; conducted new team member orientations; oversaw all training and development of team members; in charge of maintaining all team members paperwork and files and ensuring legal compliance with federal, state and local laws as well as company policies; partook in and facilitated employee relations investigations; handled a wide variety of issues such as leaves, coachings, corrective action, performance management and reviews, worker’s compensation, unemployment claims and other; drove Target Brand cultures within store within all work centers and all teams; partnered with all management to ensure morale of team and developed and organized events and activities as part of retention strategies.



The Palm Beach Post

• Newspaper Publishing
• 200 - 300 Employee

• Copy Editor

  • Jan 2006 - Dec 2006

  Checked stories for spelling, grammar, style and factual information, edited photographs and graphics, wrote feature stories, designed and laid out pages. Conducted various editorial projects, one of which was a special Hurricane Preparedness four-week series. Created and completed design, layout, reporting and writing. Checked stories for spelling, grammar, style and factual information, edited photographs and graphics, wrote feature stories, designed and laid out pages. Conducted various editorial projects, one of which was a special Hurricane Preparedness four-week series. Created and completed design, layout, reporting and writing.