Head of CRM

• Aug 2021 - Present

Developing and implementing a CRM strategy to improve customer engagement and loyalty. Managing and analyzing customer data to identify trends and opportunities for improvement. Overseeing the operation and maintenance of the CRM system and ensuring it is effectively used by all relevant teams. Collaborating with other departments to ensure that customer needs and feedback are incorporated into overall business strategy. Managing a team of CRM professionals and ensuring they have the necessary training and resources to do their jobs effectively. Coordinating and leading customer-facing initiatives, such as customer satisfaction surveys and loyalty programs. Analyzing and reporting on key performance indicators to measure the success of CRM efforts and make adjustments as necessary. Staying up-to-date with the latest CRM technologies and trends to ensure the organization is using best practices. Communicating with senior management to keep them informed of CRM progress and to gain support for any necessary changes to the CRM strategy. Show less

Operations and Communications Manager

• Apr 2019 - Nov 2021

Developing and implementing operational plans, procedures, and policies to ensure efficient and effective operations.Managing and coordinating daily operations, including scheduling, resource allocation, and supervision of staff.Identifying areas for process improvement and implementing changes to increase efficiency and productivity.Managing budgets and financials for operations.Coordinating with other departments and teams to ensure smooth operations across the organization.Developing and implementing a communications strategy to ensure effective internal and external communication.Managing and creating content for the organization's website, social media, and other communications channels.Coordinating and managing events, such as conferences, trade shows, and other public relations events.Managing relationships with media and other external stakeholders to promote the organization's mission and goals.Providing reports and updates to senior management on the status of operations and communications. Show less

Project Manager at CES 2020 for Z Light Inc.

• Sep 2019 - Jan 2020

Organization of the Z Light Inc. attendance at CES 2020!

PR and Outreach Manager

• Mar 2017 - Sep 2020

Developing and implementing PR and outreach strategies to promote a company or organization's brand and messaging. Building relationships with media outlets and journalists to secure coverage in print, online, and broadcast outlets. Writing and distributing press releases, pitches, and other materials to promote a company or organization's products, services, or events. Monitoring and analyzing media coverage to measure the effectiveness of PR and outreach efforts. Managing a company or organization's social media accounts and online presence. Collaborating with other departments within a company or organization, such as marketing and sales, to develop and execute PR and outreach strategies. Organizing and coordinating events, such as press conferences and product launches, to promote a company or organization. Identifying and leveraging opportunities for earned media, sponsorships and partnerships. Developing and maintaining relationships with industry influencers, bloggers, and other thought leaders. Keeping abreast of industry trends and news, and adapting PR and outreach strategies accordingly. Show less

Project Assisnant

• Feb 2017 - Apr 2017

PR Assistant

• Apr 2017 - 2017

Trainee

• Aug 2014 - Sep 2014

Journalist

• May 2008 - May 2009