Julieta Grandio Orzechovski

Groups Customer Care Executive at Abbey Ireland & UK
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Contact Information
us****@****om
(386) 825-5501
Location
Dublin City, County Dublin, Ireland, IE
Languages
  • English Full professional proficiency
  • Portuguese Elementary proficiency
  • Español Native or bilingual proficiency
  • Alemán Elementary proficiency
  • Italiano Limited working proficiency
Skills

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Credentials

  • First Certificate Exam - Grade B (Grade B2)
    University of Cambridge
    Jan, 2012
    - Oct, 2024

Experience

  • Abbey Ireland & UK
    • Ireland
    • Travel Arrangements
    • 100 - 200 Employee
    • Groups Customer Care Executive
      • Apr 2022 - Present

      Groups Customer Care Executive- B2B - Mediterranean department Groups Customer Care Executive- B2B - Mediterranean department

  • H10 Hotels
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Bilingual Customer Service Agent
      • Nov 2021 - Apr 2022

      Telephonic and e-mail customer assistance. Reservations, contracts and payment management. Knowledge of RCI and Worldpass. Use of Freshdesk and Navision. Telephonic and e-mail customer assistance. Reservations, contracts and payment management. Knowledge of RCI and Worldpass. Use of Freshdesk and Navision.

  • Convo by British Community
    • Spain
    • E-Learning Providers
    • 1 - 100 Employee
    • Spanish Language Tutor
      • Mar 2021 - Apr 2022

      Spanish classes for foreigner students, including the design of the lesson and of the material. Spanish classes for foreigner students, including the design of the lesson and of the material.

  • NEXUS LEISURE GROUP SL
    • Spain
    • Real Estate
    • 1 - 100 Employee
    • Receptionist and Reservations Agent
      • Feb 2020 - Oct 2021

      Customer care. Pricing and selling. Reservations management. Complains-handling. Care of the online reputation. Customer care. Pricing and selling. Reservations management. Complains-handling. Care of the online reputation.

  • Iberostar Group
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Guest Experience Agent
      • Jun 2019 - Feb 2020

      Customer service. Concierge service (information, management of special requirements, CRM, tourscommercialization, restaurant reservations). Up-selling and cross-selling of the different services provided by the hotel.Support to the reception. Customer loyalty management. Customer service. Concierge service (information, management of special requirements, CRM, tourscommercialization, restaurant reservations). Up-selling and cross-selling of the different services provided by the hotel.Support to the reception. Customer loyalty management.

  • Royal Hideaway Corales Resort
    • Spain
    • Hospitality
    • 1 - 100 Employee
    • Hostess and Cashier
      • Dec 2018 - Mar 2019

      Restaurant hostess during morning and night shifts. Customer care and loyalty. CRM. Billing. Coordination with the Front Office department. Restaurant hostess during morning and night shifts. Customer care and loyalty. CRM. Billing. Coordination with the Front Office department.

  • Eurotur - DMC Argentina
    • Argentina
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Product Development / Quotations
      • Jun 2017 - Oct 2018

      Quotation and advice to tour operators around the world on circuits along Latin America and Antarctica. Texts preparation and their translation into English for the annual Tourbook, presented at the FIT (International Tourism Fair). Supervision of the graphic designer and translators of the different languages and coordination of their work. Quotation and advice to tour operators around the world on circuits along Latin America and Antarctica. Texts preparation and their translation into English for the annual Tourbook, presented at the FIT (International Tourism Fair). Supervision of the graphic designer and translators of the different languages and coordination of their work.

  • Sofitel Buenos Aires Recoleta
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Hostess
      • Dec 2015 - Mar 2017

      Restaurant hostess during morning and night shifts. Customer care and loyalty. CRM. Billing. Coordination with the Front Office department Restaurant hostess during morning and night shifts. Customer care and loyalty. CRM. Billing. Coordination with the Front Office department

  • Les Amis Viajes
    • Argentina
    • Travel Arrangements
    • 1 - 100 Employee
    • Travel Agent (Sales)
      • Oct 2014 - Sep 2015

      Customer service (on-site/phone/website). Itinerary design, advice, quotation. Flights booking (Amadeus). After-sales follow-up. Customer loyalty. CRM. Customer service (on-site/phone/website). Itinerary design, advice, quotation. Flights booking (Amadeus). After-sales follow-up. Customer loyalty. CRM.

  • HOTEL SAINT REGIS
    • France
    • Hospitality
    • 1 - 100 Employee
    • Waitress
      • Dec 2013 - Feb 2014

      Waitress in the complimentary lounge for VIP guests. Waitress in the complimentary lounge for VIP guests.

  • Melia Buenos Aires
    • Argentina
    • Hospitality
    • 1 - 100 Employee
    • Waitress
      • Dec 2013 - Feb 2014

      Eventual waitress at social events and 5* hotel restaurants. Eventual waitress at social events and 5* hotel restaurants.

Education

  • Universidad Argentina de la Empresa
    Degree in Tourism and Hospitality, título acreditado por la OMT. Diploma de honor.
    2013 - 2016
  • Set Idiomas
    Spanish as a Foreign Language Teacher Certificate
    2021 - 2021
  • Academia Buenos Aires
    Grammar course for Spanish as a Foreign Language Tutors
    2021 - 2021
  • Universidad de Buenos Aires
    MBA in Economy and Tourism Management
    2017 - 2017
  • Colegio San Juan de la Cruz, Banfield, GBA
    Bachiller en Economía y Gestión de las Organizaciones
    2007 - 2012

Community

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