Customer Success Manager

• Apr 2022 - Present

Customer Success Manager

• Jan 2022 - Apr 2022

Account Manager

• May 2021 - Aug 2021

Account Manager, powered by Morgan McKinley UK

• Apr 2019 - Mar 2021

Field Sales Support Analyst

• Oct 2017 - Dec 2018

+ Successfully manage and develop a trusted relationship with existing major BtoB customers and prospects, either direct or via a Third Party Intermediary (TPI), to maximize business opportunities and value.+ Proactively serve as the operational main point of contact to monitor accounts health and maintain strong client retention rates align with corporate goals.+ Support the Key Account Manager by providing a first-class service, including customer onboarding, project success and renewal. + Provide with timely and accurate electricity and gas quotation for clients / prospects.

Account Executive

• Jan 2017 - Oct 2017

+ Accurately prepare customer data for quotation in a timely manner to both retain and grow our customer base.+ Assist the team in building relationships with customers and brokers, both new and existing to maximise sales.+ Work with the Sales Team to prioritise work load and quoting patterns to provide excellent customer service, yet still achieve required sales volume and margin targets.+ Initiate the credit approval process to ensure customers meet our credit targets.+ Input power tender details in the Sales Pricing Engines.+ Assist in the development & implementation of process improvements to enhance performance.

Sales Account Manager

• Jan 2016 - Nov 2016

+ Tracked and lead new business opportunities through new prospects and existing customers portfolio. + Identified markets where greater sales penetration could be achieved and increased market shares+ Developed partnerships in sportswear industry.+ Promoted stands for professional fair.+ Managed and advised customers in the selection of purchaser extras.New business target : 80k€ - Result: 92k€ (115%) + Tracked and lead new business opportunities through new prospects and existing customers portfolio. + Identified markets where greater sales penetration could be achieved and increased market shares+ Developed partnerships in sportswear industry.+ Promoted stands for professional fair.+ Managed and advised customers in the selection of purchaser extras.New business target : 80k€ - Result: 92k€ (115%)

Key Account Manager

• May 2014 - Dec 2015

+ Served as the single point of contact within Canon.+ Provided clients a personalized and proactive service to ensure client satisfaction, account retention, operational efficiency and quality across service lines.+ Built, maintained, grew client key stakeholder relationships to offer/execute insights and value delivered by service offerings.+ Identified and qualified new up-selling opportunities.+ Proactively Planned and directed the delivery of contracted business activities throughout the contract’s lifecycle.+ Organized the “change management” on client main sites (demonstration, “ambassadors” training, communication…).+ Analyzed and ensured SLA’s are honored to prepared a dedicated quarterly Service Review for each client to investigate significant KPI’s.+ Submitted and displayed SLR to C-level client stakeholders.+ Successfully delivered a European project of the Service Level Requirement (SLR) & Service Level Agreement (SLA) standardization based on the United Kingdom model. Which led to improved significantly performance, a reduction of maintenance and support cost up to 40%.

GMS / CHR Local Manager

• Apr 2013 - Aug 2013

+ Hunted new business opportunities (Cafes, Hotels, restaurants and Grocery)+ Sell / Shelved and displayed, ranges « Le Saunier de Camargue » and « La Baleine » in CHR / hyper and supermarkets.+ Decided, customized and implemented advanced tools and fact based selling strategies to achieve orders and sustainable results in increased share and gross sales for the customer and the company.+ Measured and evaluated specific territory business (KPI’s, trends, gaps/opportunities, what’s working/not working). Provided solutions where gaps exist and executed these solutions accordingly. + + Owned and leaded this territory story with management team. + Responsible for storage facility and managing product rotation, inventory allocation, supplies, etc., in an efficient and effective way.New business target (CHR): 60k€ - Result: 68k€ (113%)

Communication Assistant / Sales

• May 2012 - Aug 2012

+ Search Engine Optimazation (SEO) / Search Engine Marketing (SEM)+ Databases conception, management and support + Statistical report analysis & data mining+ Competitive analysis on textile printing market+ Suppliers/clients prospecting+ Hunted new business opportunities.+ Decided, customized and implemented advanced tools and fact based selling strategies to achieve orders and sustainable results in increased share and gross sales for the customer and the company. + Search Engine Optimazation (SEO) / Search Engine Marketing (SEM)+ Databases conception, management and support + Statistical report analysis & data mining+ Competitive analysis on textile printing market+ Suppliers/clients prospecting+ Hunted new business opportunities.+ Decided, customized and implemented advanced tools and fact based selling strategies to achieve orders and sustainable results in increased share and gross sales for the customer and the company.

Logistics Assistant

• Nov 2010 - Dec 2010

- Handling of various documents- Prospecting the best forwarding agent for punctual needs - Handling of various documents- Prospecting the best forwarding agent for punctual needs

Sales Support

• May 2010 - Aug 2010

+ Collected and analyzed London’s market data (consumers habits, competitors, market place…). Managed and supported those databases.+ Worked with the Commercial Team to qualify prospects, new clients, clients and key accounts.+ Prospected and negotiated with cafes, hotels and restaurants.+ Undertook Street Marketing operations.+ Submitted Innovation and Product development to improve our client satisfaction.+ Created and designed sales support tools (brochure, book, Power Point presentation…).

Sales Support

• Nov 2009 - Dec 2009

- Mailing: price inquiery- Sample request- Databases conception, management and support - Mailing: price inquiery- Sample request- Databases conception, management and support