Experience

Hey You App

• Australia
• Consumer Services
• 1 - 100 Employee

• Onboarding Team Lead

  • May 2023 - Present

• Onboarding Specialist

  • Mar 2023 - May 2023



me&u

• Australia
• Hospitality
• 1 - 100 Employee

• Project Lead

  • Jun 2020 - Jan 2023

  - Responsible for the project management of clients onboarding within the 4 week post-activation period for +150 accounts - Acted as Account Manager on various occasions to provide extra support- Gained a deep understanding of clients needs to define and shape the onboarding journey in order to help maximise their profitability- Developed a technical background to integrate the me&u product with partners such as middleware companies (Tyro, Doshii) and Point of Sale (POS) companies (Lightspeed, Impos, Micros, IdealPOS)- Acted as a “connecting agent” between internal and external stakeholders to meet onboarding deadlines and client expectations - Worked cross-functionally and acted as the “‘voice of the customer’ to report key findings used to improve operational efficiencies and craft product features- Identified and analysed data to present to clients and managers Show less

• Customer Engagement Representative

  • May 2019 - Jun 2020

  - Generated brand awareness and promoted product usage within the first four weeks of implementation of me&u in a new venue. This role was performed in the first 50 venues of the company- Engaged end customers (diners) to use the platform by pitching them the concept (elevator pitch) which helped grow the reputation of me&u- Acted as “connecting agent” between the diners, venue staff and the company support team to troubleshoot bugs



Tiller

• Iraq
• Financial Services
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2017 - Mar 2018

  - Managed onboarding experience of roughly 50 venues - Fostered customer retention by delivering a guided customer journey - Collected and analysed data to improve customer service health - Managed onboarding experience of roughly 50 venues - Fostered customer retention by delivering a guided customer journey - Collected and analysed data to improve customer service health



Groupe Henner

• France
• Civic and Social Organizations

• Assistant Manager Business Development

  • Sep 2016 - Aug 2017

  - Managed customer relationships of an accounts portfolio (QTY 100 mid-market) - Oversaw 12 tenders in a year time - Recorded sales prospects through various channels (email, phone) - Conception of commercial proposals - Managed customer relationships of an accounts portfolio (QTY 100 mid-market) - Oversaw 12 tenders in a year time - Recorded sales prospects through various channels (email, phone) - Conception of commercial proposals


Alexander Wang Inc.
• Free-lancer Showroom

  • Jan 2016 - Jun 2016

Cisco
• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• Project Assistant, Switch Up Program

  • Sep 2015 - Oct 2015

H10 Hotels
• Spain
• Hospitality
• 700 & Above Employee
• Public Relations

  • Feb 2015 - Jun 2015

Abercrombie & Fitch
• United States
• Vendeur

  • Apr 2013 - Sep 2013