ServiceNow Consultant

• Jan 2016 - Present

More than 2 years of ServiceNow integration, including: - Service Catalog implementation- Service portfolio management- CMDB Design, with IT and non-IT configuration items- Asset management- Incident, problem, change and release management- Large data integration based on transform map- Web services (SOAP and REST)- LDAP Integration- ServiceNow Application creation - Customer Service ManagementCertified ServiceNow Implementation Specialist & System AdministratorCertifié ITIL Fundation

ServiceNow Consultant

• Nov 2016 - Jun 2017

ServiceNow Consultant:- Implementation project for an IT company using ServiceNow platform core functionalities : Incident management, Change management, Service catalog- LDAP integration- CMDB design: CIs, Business services and Service portfolio management- Set up the Service portal : widget creation, user redirection, themes- Training delivery for key users and platform admins- Managing and following up UAT- Agile project using SDLC ImaKumo Application: - Creation of an internal application using ServiceNow platform: design and devs- Sprint management- Advanced scripting : JavaScript, Html/CSS, Jelly, Script include, Asynchrone technologies (Ajax)Consulted for the quality for implementations delivered by our ImaKumo Service Center:- Ensure the respect of technical and functional best practices- UAT and corrections - Communication gateway between Paris and Papeete agencies- Take over development support activities in case of work overload

Apprenticeship at the Device Operating Skill Center (2/2)

• Nov 2014 - Nov 2015

The DOSC (device operating skill center) is the mobile-related technologies experts team within PESM (Mobile Services Expertise Department)Becoming integrated within this team for the last year of my engineering work and study program, I could realize many missions: - OS mobiles technology watch projects (iOS 9, Windows 10 and Android M): benchmark of the new Microsoft Edge browser, Always On connections studies, analysing data exchanged between mobiles and servers, figuring out clients impacts related to the new OS features, performing validation tests upon services (MMS), protocols (Http Live Streaming) and applications (TV d'Orange, Homelive),... - Investigation upon complex defects pointed out by Orange costumers : Wi-Fi standards, Mail, over-consumption of data, APN traffic,... - "Mardis du mobiles" workshop: intern events dedicated to the introduction of the new mobiles technologies. I performed these introductions twice. The first topic was about Windows 10 features, few days before the international rollout and then for the release of iOS 9 with the new Apple devices.Capturing and analysing logs (Wifi, Android, Field Medics) using Omnipeek, Wireshark or Android ADB were my daily activities to figure out those mobile services.

International mission in a R&D Orange Labs

• Aug 2014 - Oct 2014

As an International mission lasting 2 months within Orange Labs in Tokyo, I've been working on one of theirs R&D projects: the Indoor positioning based upon Bluetooth Low Energy.Specifically, I reviewed the Quuppa device produced by the eponymous start-up. By devising several test cases, I drafted a report in which performance, business opportunities and benefits/drawbacks were stated. Both internal and external communication in an international environment was operated to work this out.

Apprenti Ingénieur Validation Mobiles (1/2)

• Sep 2012 - Aug 2014

The Expertise Mobile Services Department (PESM) aims to deliver an outstanding quality of experience to Orange mobiles services users.My missions were related to the validation of new mobile devices before their commercial rollout. By performing several test cases around many technologies like NFC, Streaming, Mail,... I not only pointed out bad behaviours but also tried to figure out these defects.Then, I worked on a validation project about the application Joyn By Orange. Based upon mobile networks with the SIP, TCP, UDP or HTTP protocols, I followed up this project which is allowed me to improve my skills about technologies and project management.

Technical presentations for Samsung products

• Sep 2011 - Aug 2012

Daily missions to promote the release of the new Galaxy Tab products. Direct contact with the client in order to be persuasive and to make them familiar with the new Samsung products. Technical demonstration were also given. Daily missions to promote the release of the new Galaxy Tab products. Direct contact with the client in order to be persuasive and to make them familiar with the new Samsung products. Technical demonstration were also given.

Internship at the electronical CAD support

• Apr 2011 - Jul 2011

Being integrated within the electronic CAD support, I developed an interface between two ZUKEN software in order to fetch the computed electrical data into the electronic environment. Being integrated within the electronic CAD support, I developed an interface between two ZUKEN software in order to fetch the computed electrical data into the electronic environment.

Shop employee

• Sep 2010 - Sep 2010

Administrative employee

• Jul 2009 - Jul 2009

Camp counselor

• Jul 2008 - Jul 2008