Experience

Esschert Design BV

• Netherlands
• Wholesale
• 1 - 100 Employee

• Volume Sales

  • Feb 2021 - Present

  - Registering and keeping track customer data and contacts - Entering sales orders and overseeing order planning - Compiling and documenting product specifications - Search for and selecting products and suppliers - Registering and keeping track of supplier data and contacts - Preparing, submitting and monitoring purchase orders - Verification of incoming goods against purchase order specifications - Registering and keeping track customer data and contacts - Entering sales orders and overseeing order planning - Compiling and documenting product specifications - Search for and selecting products and suppliers - Registering and keeping track of supplier data and contacts - Preparing, submitting and monitoring purchase orders - Verification of incoming goods against purchase order specifications



Araco International B.V.

• Netherlands
• Wholesale
• 1 - 100 Employee

• Account Manager / Binnendienst

  • Jan 2019 - Jan 2021

  - Account manager for customers in Europe (Trade only) excluding Benelux & Germany - Upselling and providing up-to-date information to customers for new products - Calculate quotations and follow up leads, - Process orders through to the correct departments and support until delivery. - Handling complaints until all parties are satisfied. - Translate all information from Dutch to English. - Account manager for customers in Europe (Trade only) excluding Benelux & Germany - Upselling and providing up-to-date information to customers for new products - Calculate quotations and follow up leads, - Process orders through to the correct departments and support until delivery. - Handling complaints until all parties are satisfied. - Translate all information from Dutch to English.



Thern, Inc.

• United States
• Machinery Manufacturing
• 1 - 100 Employee

• Inside sales

  • Sep 2017 - Dec 2018

  Nieuwe leads genereren door proactief klanten te benaderen. Zowel telefonisch als via e-mail. - Zorgen voor de juiste contactpersonen bij bestaande klanten voor potentiele projecten. - CRM onderhouden en aanvullen waar nodig - Offertes maken, contact met engineers in de Verenigde Staten i.v.m. technische specificaties - Orders verwerken en volgen zodat deze volgens afspraak geleverd worden - Het verzorgen van transport vanuit de Verenigde Staten en Nederland. - Controleren en bijhouden voorraden Europees magazijn. - Wekelijks contact met het hoofdkantoor i.v.m. lopende orders. Show less



Lensen Toppoint B.V.

• Commercieel Binnendienst medewerker

  • Sep 2015 - Aug 2017

  - Back office contact for customers (Trade only) - Back office contact for Account Manager in the U.K. and Ireland. - Upselling and providing up-to-date information to customers for new products - Back-up support for Back office colleagues (Intercompany, FR, IT) - Back-up support for Account Managers (FR, BE and PL) in the absence of Back office staff - Calculate quotations and follow up leads, - Process orders through to the correct departments and support until delivery. - Handling complaints until all parties are satisfied. - Translate yearly catalogue and user manuals from Dutch to English. Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• WFM Trafficer

  • Aug 2014 - Nov 2014

  - Periodic intraday monitoring of actual versus forecast calls, handling time, shrinkage and coverage and other relevant planning parameters. - Intraday reforecast of planning parameters, intra-day and intra-week reschedule Agent grids; intraday adjusting agent grills. - Capture of events and incidents. - Continuous monitoring of realization intraday agent schedules and productivity (handling time). - Addressing agents when they do not work according to their schedules, and / or intraday are insufficiently productive and / or intraday exhibit excessive deviations from project KPIs (if necessary escalate excesses and repetitions to Team Leaders). - Monitor the performance of the work in qualitative (skills and skill levels, project KPIs) and quantitative (grid, productivity) terms, review call volumes, adoption rates, service levels, utilization rates through planning tool and Supervisor tools. - Operations expand in response to identified defects. - Prepare charts HINTS attendance, login time, net talk time, productivity and other relevant indicators of the project. - Generation and analysis of various reports (batch and online) from automated systems. Show less



Universal Electronics BV

• Netherlands
• Consumer Electronics
• 1 - 100 Employee

• Supervisor Operations, Mail en Distributors

  • Dec 2008 - Mar 2014

  - Operational management of the customer service department- Planning - Call/mail overview reports- Reporting cost estimates - Providing necessary information for agents and distributors to assist end consumers - Backup for agents - Create reports for incoming and outgoing calls (by country and language) - Maintenance of the telephone system, both nationally and internationally - Connecting telephone lines to correct knowledge/level of agents - Maintenance of email/FAQ information nationally and internationally - Register working hours and vacation planning for customer service department- Focus on the quality and quantity of all operational matters - Create and deliver various types of reports at the request of the management team and HRM department- 2nd line of contact for job agencies - Responsible for the budget of the party committee Show less

• Customer Service Representative

  • Sep 2001 - Dec 2008

  - 1st point of contact for end consumers via telephone, email and fax- Back up for international distributors help desk - Back up for UK help desk- Back up for e-mail distribution among other agents,- Create any excel reports required for e-mail supervisor - Chase follow up information from distributors around the world for our information database to help other customers, - Assist other agents with any queries they have



National Center for Social Research

• United Kingdom
• Investment Management
• 1 - 100 Employee

• PC Support Technician

  • Mar 1998 - May 2001

  - IT support for 150/200 direct employees - IT support for network and servers on location - Setup desktop’s and laptop’s for employees and interviewers - Cover helpdesk to 600/700 interviewers and nurses - IT support for 150/200 direct employees - IT support for network and servers on location - Setup desktop’s and laptop’s for employees and interviewers - Cover helpdesk to 600/700 interviewers and nurses