Julie McGaughey
Chief Customer Officer at Eugene Water & Electric Board (EWEB)- Claim this Profile
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Bio
Colleen Fiser
Julie is one of the most trusted and down to earth professionals I've had the opportunity to work for. She’s an approachable advisor and a person of high integrity who has built an incredible network of trust-based relationships with her direct reports, peers, and leaders. Julie’s business insight and interpersonal skills are second to none – her perspective was invaluable to me when making important business decisions. Whether simple or complex, I was always impressed with how Julie managed projects – helping her team and peers logically break down the steps, ensuring consistent communication with everyone involved, and delivering great results at the end. For 13 years I had the opportunity to be coached and mentored by Julie – and learned so much from our time together. I’m confident those who work with or for her in the future will share the same experience.
Colleen Fiser
Julie is one of the most trusted and down to earth professionals I've had the opportunity to work for. She’s an approachable advisor and a person of high integrity who has built an incredible network of trust-based relationships with her direct reports, peers, and leaders. Julie’s business insight and interpersonal skills are second to none – her perspective was invaluable to me when making important business decisions. Whether simple or complex, I was always impressed with how Julie managed projects – helping her team and peers logically break down the steps, ensuring consistent communication with everyone involved, and delivering great results at the end. For 13 years I had the opportunity to be coached and mentored by Julie – and learned so much from our time together. I’m confident those who work with or for her in the future will share the same experience.
Colleen Fiser
Julie is one of the most trusted and down to earth professionals I've had the opportunity to work for. She’s an approachable advisor and a person of high integrity who has built an incredible network of trust-based relationships with her direct reports, peers, and leaders. Julie’s business insight and interpersonal skills are second to none – her perspective was invaluable to me when making important business decisions. Whether simple or complex, I was always impressed with how Julie managed projects – helping her team and peers logically break down the steps, ensuring consistent communication with everyone involved, and delivering great results at the end. For 13 years I had the opportunity to be coached and mentored by Julie – and learned so much from our time together. I’m confident those who work with or for her in the future will share the same experience.
Colleen Fiser
Julie is one of the most trusted and down to earth professionals I've had the opportunity to work for. She’s an approachable advisor and a person of high integrity who has built an incredible network of trust-based relationships with her direct reports, peers, and leaders. Julie’s business insight and interpersonal skills are second to none – her perspective was invaluable to me when making important business decisions. Whether simple or complex, I was always impressed with how Julie managed projects – helping her team and peers logically break down the steps, ensuring consistent communication with everyone involved, and delivering great results at the end. For 13 years I had the opportunity to be coached and mentored by Julie – and learned so much from our time together. I’m confident those who work with or for her in the future will share the same experience.
Experience
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Eugene Water & Electric Board (EWEB)
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United States
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Utilities
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200 - 300 Employee
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Chief Customer Officer
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Jan 2020 - Present
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Manager, Customer Operations
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Nov 2017 - Dec 2019
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Veritas Technologies LLC
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United States
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Software Development
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700 & Above Employee
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Director, Americas Sales Contact Center and SMB Sales
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Oct 2015 - May 2016
- Responsible for $6M annually in sub-$10k transactions; - Identify and communicate key metrics that provide real-time insight about the business - Execute on contact center best practices - Responsible for $6M annually in sub-$10k transactions; - Identify and communicate key metrics that provide real-time insight about the business - Execute on contact center best practices
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Symantec
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United States
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Software Development
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700 & Above Employee
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Director, Americas Sales Contact Center and Customer Care
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Sep 2014 - Oct 2015
- Led Sales Contact Center teams taking inbound pre-sales calls, chats, and emails from customer and partners related to products, pricing, and licensing scenarios- Led Customer Care teams taking inbound post-sales calls and emails from customers and partners related to support
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Director, Partner Programs and Lead Management
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Aug 2013 - Sep 2014
- Met with Partner Executives to help optimize the value of their Symantec relationship- Introduced and drove quarterly revenue generating programs to our partners and sales teams- Collaborated with Sirius Decisions on channel-integrated Marketing strategies- Part of the team tasked with design and rollout of an end-to-end Lead Management model- Managed a Demand Generation team to prospect for Symantec Sales teams and partners
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Director, Commercial and Channel Inside Sales
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Apr 2006 - Aug 2013
- Created and expanded the Inside Sales, Channel, Lead Management, and Contact Center teams through organic growth and acquisition- Led national Sales and Customer Support teams of up to 150 people in multiple locations, driving $100M-$400M in annual revenue through channel partners- Contributed to cross-functional planning and communication with Field Sales, Product Management, Marketing, Enablement, Technical Support, Finance, Human Resources, and Operations to achieve alignment and ensure consistency Show less
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Manager, Channel Inside Sales and Leads Management
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Jan 1998 - Apr 2006
- Introduced the Inside Partner Account Management model, adding over 5,000 new Commercial and SMB resellers to the program- Consistently over-achieved on revenue and growth plans; qualified for seven Achiever's Trips- Involved in all phases of employee recruitment, selection, on-boarding, training, development, promotion, and performance management- Known as a rich bench team for Field Sales, Marketing, Technical Support, Program and Product Management
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Supervisor, Customer Service
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Jul 1995 - Jan 1998
- Delivered product and process training to Customer Care and Partner teams- Optimized the customer experience through reduced hold times, increased first call resolution, improved self-service options, and personalized escalation resolution
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Education
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Oregon State University
Bachelor of Science (B.S.), Business Administration and Management, General -
University of Technology, Sydney
Business Administration and Management, General
Community
