Experience

MK Migration Singapore

• Singapore
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Executive

  • May 2022 - Present

  • Providing excellent customer service and resolving client issues • Responsible for billing inquiries and payments • Responsible to enter company bills and expenses in Xero • Handles email requests for processing forms, agreements, quotations, and invoices. • Follow up for the payments and signing agreements • Responsible for incoming emails, mails, deliveries and preparing outgoing mails • Assisting to send candidate resumes and booking schedules for the interviews • Assist in various accounting and administrative duties assigned by CEO. Show less



St. John Ambulance Ontario

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Accounting Clerk

  • Apr 2021 - Apr 2022

  • Handles incoming phone calls, emails and live chats, answer inquiries in a timely manner. • Handle registrations, cancellations, transfers for National and Provincial Accounts. • Responsible for incoming mail, faxes, deliveries and preparing outgoing mails. • Updates Account Receivable sheet by totaling unpaid invoices • Responsible for preparing monthly consolidated invoices for National Accounts and maintain average receivable below 45 days. • Responsible for collection of overdue accounts. • Summarizing receivables, verifying totals and preparing report. • Responsible for entering incoming payments accordingly in Great Plains and Sparkrock 365. • Posts customer payments by recording cash, cheques, and credit card transactions. • Reviewing Local Branch (25 Branches) AR and assist with reconciling outstanding invoices. • Responsible for Data Entry of course reports from Ontario Lottery and Gaming Corporation (OLG), Royal Canadian Mounted Police (RCMP) and other provincial account, ensure training records and files are maintained in timely and orderly manner. • Handles monthly process and distribution of AED certificates and Standing Order Processing; create and submit monthly AED Medical Director report for Billing. • Responsible for providing administrative support to Branches regarding Provincial and National Accounts, giving advice and following up any errors and process of billing. • Assisting with AP every 15th and end of the month. • Responsible for maintaining AED tracking report for Philips, Zoll and Stryker; act as a resource with Ministry of Health audit of the MDEL license. • Assist various other duties as may be assigned by Operation Supervisor or Director of operations as requested. • Responsible for preparing, receiving and sending out mails and fax. Show less



Metergy Solutions Inc.

• Canada
• Utilities
• 100 - 200 Employee

• Customer Care Representative

  • Nov 2020 - Apr 2021

  • Responsible for billing inquiries, initiating transfers, and creating new accounts. • Providing excellent customer service and resolving client issues and complaints, quickly and effectively while ensuring customer satisfaction • Responsible for canceling and re-billing corrections. • Completing move-in and move-out field activities in the Customer Care and Billing (CCB system) • Responding to telephone service requests in a fast-paced environment on a queue; incoming calls. • Handles email requests for processing forms and applications. • Setting up and maintaining customer accounts including various billing/payment programs. • Researching, analyzing and providing resolution to customer billing complaints. • Scheduling customer payment arrangements. • Recording and tracking detailed customer interactions and transactions. Show less



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Call Center Representative

  • May 2019 - Sep 2020

  -Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns. -Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. -Update customer information in the customer service database during and after each call. -Answers incoming customer calls regarding billing issues, product problems, service questions and general client concerns. -Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. -Update customer information in the customer service database during and after each call.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Call Center Representative

  • Jul 2018 - Feb 2019

  -Deals with inbound and outbound calls. -Arranges shipments by examining destination, route, rate, delivery time, dispatches to carriers. -Verifies merchandise shipped by matching bills of lading; reconciling quantities; noting discrepancies. -Keeps customers informed by forwarding notices, shipment date and method, and status, answering questions. -Checking and confirming order status on pick-up and deliveries. -Coordinate & expedite requests, time-specificpickups and deliveries and other special requests. -Process payments and refunds for brokerage invoices. Show less