Experience

CharterUP

• United States
• Technology, Information and Internet
• 100 - 200 Employee

• Partner Compliance Manager

  • Sep 2023 - Present

  • Manage price auditing process to ensure partners are providing agreed-upon rates.• Collaborate with partners to address compliance issues.• Spearhead efforts to liaise with key governmental agencies (FMCSA, DTMO, GOPAX) to manage government-adjacent programs that impact our supply base.• Monitor partner base and broader industry requirements to ensure the vehicles and drivers servicing CharterUP trips adhere to the highest possible safety standards.• Develop and deliver training materials, webinars, and workshops to educate partners on compliance requirements, best practices, and updates to ensure informed and responsible participation.• Continuously review and enhance compliance policies and procedures based on evolving industry standards and marketplace needs, fostering a proactive compliance culture. Show less

• Customer Success Account Manager

  • Feb 2023 - Sep 2023

  CharterUP is disrupting large scale transportation and mobility through the introduction of powerful and scalable technology. We work with 1200+ operators across North America to create an online marketplace for charter bus transportation. Today CharterUP services over 100 locations across North America and is the leading reservation service to Fortune 500s, Education Institutions, Government Institutions and Consumers.



Pacific Alaska Tours

• United States
• Travel Arrangements
• 1 - 100 Employee

• Revenue & Product Manager

  • Mar 2020 - Feb 2023

  • Primary Accounts Receivable contact, performing account reconciliations and processing incoming payments. Changed company over to a more cost-effective credit card processing system. General financial management and analysis with monthly reports.• Single-point for business development and strategic initiatives. Provided direction in support of risk mitigation (both operational and financial) and revenue optimization. Prioritized growth while maintaining positive brand recognition.• Generated RFQs/RFPs/contracts and built partnerships with new clients and prospected several high-volume partners. Draft and negotiate annual service contracts.• Independently developed and marketed new tour products to cruise lines while exceeding yearly sales goals. Increased product offerings by 100% and held dominant market share with cruise lines.• Executive account management for top-tier partners (including but not limited to: Alaska Air, Amazon, American Cruise Lines, AquaSox, Boeing, Celebrity, Cirque du Soleil, Facebook (WeDriveU), Google, Lindblad, Microsoft, NCL, Royal Caribbean, Seattle University, SHWorldwide, SP+, Space Needle/Chihuly, T-Mobile, UnCruise, University of Puget Sound, Womxn's March) and operations lead on large-scale projects (multi-year contracts, high-volume charters, last-minute enterprise needs). Show less

• Operations Manager

  • May 2018 - Mar 2020

  • Held interviews and onboarded new-hires, managed employee benefits and payroll, ensured DOT compliance, including auditing driver logs.• Streamlined the operations process through integration of new software and ops systems (Bus Hive, Coach Manager, ShiftPlanner, Samsara) which decreased payroll costs while increasing work output.• Supervised and led ops/logistics staff plus diverse team of 30-40 CDL driver-guides daily.• Ensured safe and efficient operations through fleet and situationally-aware route planning. Implemented weekly and monthly safety incentives, decreasing bus operator accidents by 75%. Show less

• Logistics & Operations Supervisor

  • Mar 2015 - May 2018

  • Coordinated company's first expansion into the lower 48. Procurement and maintenance of business licensing and fleet registration in line with local and inter-jurisdictional regulations.• Supervised day-to-day operations including shift scheduling, dispatching, event logistics, billing/invoicing. Ensure that the company's standards of safety, reliability, and customer service were met by bus operators. Handle escalations.• Provided field and on-site supervision for large-scale events.• Assisted in emergencies for the purpose of providing solutions to transportation problems. Monitored radio system and provide bus operator support when necessary. Show less



YuniKelley Designs

• United States
• Retail

• Owner/Operator

  • Feb 2012 - Jan 2018

  Featured in Atlanta's Points North Magazine. • Drive brand recognition and management via online presence, trade events, and partnerships. • Impactful social media presence and advertising. Graphic design and written/visual content creation. • Trend forecasting and product design research, styling, and marketing. Manage custom orders. • Bookkeeping, order fulfillment, and inventory management. Supply and vendor procurement. • Centered brand around a highly customer-centric experience, maintained an overall 5-star rating over thousands of sales. Show less



Alaska Coach Tours

• United States
• Travel Arrangements
• 1 - 100 Employee

• Lead Dispatcher

  • Apr 2012 - Sep 2014

  • Supervise daily charter and motorcoach operations, solve logistical problems quickly.• Schedule and assign daily tour routes and drivers. Monitor drivers' hours and review driver logs to ensure full compliance with Alaska DOT regulations. Cross-functional alignment with maintenance and ops teams for optimal driver, vehicle, and route planning.• Developed efficient and cost-effective routing, lowering the annual farm-out cost of operations by 75%.

• Lead Dock Supervisor

  • Apr 2011 - Sep 2012

  • Work with trainers to ensure proper route-planning and dock training for drivers.• Provided seamless transportation logistics and oversaw various tour departures daily.• Daily account reconciliation with multiple vendors and clients. Handle escalations.



Incite Marketing

• Canada
• Media Production
• 1 - 100 Employee

• Sales Coordinator

  • Apr 2009 - Aug 2010

  • Client scheduling, technician dispatch, and client relations. • Day-to-day sales operations and sales quote management. • Records and payroll. • Client scheduling, technician dispatch, and client relations. • Day-to-day sales operations and sales quote management. • Records and payroll.