Julie Brooks
Business Manager and Customer Support Specialist at Estes Public Relations- Claim this Profile
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Bio
Credentials
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Jira Fundamentals Badge
AtlassianMar, 2023- Sep, 2024 -
Jira Service Management Fundamentals Badge
AtlassianMar, 2023- Sep, 2024 -
Microsoft App in a Day Workshop
JourneyTEAMJan, 2023- Sep, 2024
Experience
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Estes Public Relations
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Public Relations and Communications Services
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1 - 100 Employee
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Business Manager and Customer Support Specialist
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Jan 2005 - Present
Responsible for creating and updating employee training manuals, onboarding new employees and training on ClickTime, Microsoft 365 (SharePoint, Teams, Outlook, Exchange Server, Azure Directory) and other Saas platforms. Responsible for onboarding new clients, contract management, accounts receivable, time and expense management. Client Services: Consulted with clients on eCommerce and WordPress sites. Update customers in Salesforce. Responsible for creating and updating employee training manuals, onboarding new employees and training on ClickTime, Microsoft 365 (SharePoint, Teams, Outlook, Exchange Server, Azure Directory) and other Saas platforms. Responsible for onboarding new clients, contract management, accounts receivable, time and expense management. Client Services: Consulted with clients on eCommerce and WordPress sites. Update customers in Salesforce.
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Franchise Support Specialist and Legal Administrator
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Oct 2000 - Nov 2004
Provided support to franchisees, corporate counsel, area supervisors, including support for POS system. Assisted in creating Franchisee Operational Manual, training materials. Worked with corporate counsel to draft and update Franchise Disclosure Document. Saved company thousands of dollars by participating in Xerox Free Color Printer program giving ability to print manuals and training aids in-house. Provided support to franchisees, corporate counsel, area supervisors, including support for POS system. Assisted in creating Franchisee Operational Manual, training materials. Worked with corporate counsel to draft and update Franchise Disclosure Document. Saved company thousands of dollars by participating in Xerox Free Color Printer program giving ability to print manuals and training aids in-house.
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Greenebaum Doll & McDonald PLLC
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United States
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Law Practice
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1 - 100 Employee
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Legal Secretary
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Jan 1999 - Oct 2000
Was on planning team for firm’s transition from DOS to Windows prior to Y2K. Worked with legal assistants to create templates and numbering systems for contracts and pleadings. Was responsible for creating presentations for practice seminars. Trained staff on WordPerfect for Windows. Extensive knowledge of time management systems for complex billing structures for practice areas that included retainer, blended rates and Bankruptcy Codes Set for presentation to U.S. Bankruptcy Court. Was on planning team for firm’s transition from DOS to Windows prior to Y2K. Worked with legal assistants to create templates and numbering systems for contracts and pleadings. Was responsible for creating presentations for practice seminars. Trained staff on WordPerfect for Windows. Extensive knowledge of time management systems for complex billing structures for practice areas that included retainer, blended rates and Bankruptcy Codes Set for presentation to U.S. Bankruptcy Court.
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Kentucky Youth Soccer Association
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United States
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Spectator Sports
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1 - 100 Employee
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Office Administrator
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1992 - 1994
Worked with board of directors and youth soccer clubs on player registration, compliance and hosting events. Worked with board of directors and youth soccer clubs on player registration, compliance and hosting events.
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