Experience

Coastal Maine Botanical Gardens
• United States
• Civic and Social Organizations
• 1 - 100 Employee
• Guest Experience Admissions Supervisor

  • May 2022 - Present


Newcastle Inn

• United States
• Hospitality
• 1 - 100 Employee

• Owner/Innkeeper

  • May 2008 - 2021

  • Re-defined brand under new ownership and enhanced reputation of the 14-room Inn • Designed and created the ambiance of the inn, re-decorated all guest rooms and common rooms • Created overall customer experience, including menus and food preparation • Developed annual budget and monitored results to meet financial goals of the business • Managed all business aspects of the inn: procurement, customer-facing software • Maintained the inn’s WordPress website, kept content and photos fresh • Created social media presence of inn: Instagram, Facebook, and Pinterest • Led all marketing efforts: created specials/packages, e-newsletters, handled press inquiries • Recruited, hired, and trained housekeeping and office staff to meet exacting standards • Meticulously maintained the property: grounds/gardens, maintenance, and mechanical systems Show less



1811 House

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Co-Innkeeper

  • Sep 2002 - Sep 2007

  • Responsible for guest experience: information, bookings, welcoming, area activities, check-outs • Helped create new website and updated as needed • Created and implemented special theme weekends at the Inn • Hired, trained, and supervised housekeeping staff • Bartended in the inn’s pub, as needed • Responsible for guest experience: information, bookings, welcoming, area activities, check-outs • Helped create new website and updated as needed • Created and implemented special theme weekends at the Inn • Hired, trained, and supervised housekeeping staff • Bartended in the inn’s pub, as needed