Head of Delivery

• Mar 2022 - Present

Delivery /Operations Manager

• Dec 2020 - Mar 2022

Head of Skill Centre

• Sep 2020 - Dec 2020

Regional Business Manager

• Aug 2019 - Aug 2020

Regional Business Manager

Operations Manager

• Oct 2018 - Aug 2019

Delivery Manager -North West

• Jun 2017 - Oct 2018

• Overall responsibility for the delivery of Apprenticeships for the North West • Accountable for achievements against set KPI’s and measurements • Direct line management and responsibility for the Delivery Teams • Actively performance manage the delivery team to ensure operational KPI’s are achieved • Responsibility for quality requirements within the learner Journey • Full responsibility for the recruitment and selection of new staff members • Provide support, coaching and mentoring for all team members • Conduct performance reviews with delivery team to ensure KPI’s are met • Conduct monthly OTLA with Delivery staff • Ensure effective support and progression for all apprentices • Maintain the Regions SAR and Improvement Plan • Actively manage the Regions QIP in relation to delivery

Academy Manager Manchester

• Jul 2014 - Jul 2017

• Responsible for all Apprenticeship Activity within the Centre • Manage the day to day activities within the centre • Manage a Team of Trainers, Assessors and Recruitment Execs • To manage and drive performance of Team Members • Responsible for the financial performance of the Centre • Ensure financial and quality targets are met • Monitor targets and progress towards Centre KPI’s • Ensure that all compliance and process requirements of funding partners are met. • Support the improvement of Teaching and Learning to maintain Grade 1 outstanding OFSTED grade

Skills Training Manager

• Oct 2012 - Jul 2014

• Implement and Monitor Operational strategies to meet performance and financial targets• Responsible for the Business planning, coordinating and managing the effective delivery of work-based learning for a wide range of learning programmes • Responsible for the cost-effective delivery of all aspects of employer and adult responsive provision• Ensure that contract performance meets success rate and delivery requirements• Monitor and review the departments performance against budget/contract and taking steps to address any issues or underperformance• Ensuring all company KPI’s are set and performance monitored • Responsible for the development of new programmes and their implementation • Ensure all staff follow procedures in accordance with Funding, Awarding bodies and audit requirements • completion of the annual self-assessment report in conjunction with staff • Ensure that the continuous improvement plan is fully embedded, and that staff take ownership • Assist the Quality Manager in ensuring that the Company’s Quality Assurance systems are adhered to at all times. – Self Assessment / Quality Improvement planning • IQA for various learning programmes

Business Development manager

• Jun 2011 - Oct 2012

Work Based Learning Manager

• May 2002 - Jun 2011

• Responsible for the Business planning, Coordinating and Managing the effective delivery of Work Based Learning, Skills for Life, Functional Skills and Key skills across centres in the North West for a wide range of learning programmes including, Train to Gain, Apprenticeships, Foundation Learning . • Responsible for the cost-effective delivery of all aspects of employer and adult responsive provision. • Responsible for the development, implementation monitoring of the curriculum. • Responsible for the day to day management of all department staff, including quality and performance. • Ensures the department follows procedures in accordance with all funding and audit requirements. • Responsible for setting and monitoring the departments KPI’s • Responsible for the Management of all subcontractor provision to ensure compliance with SFA and other funding bodies contractual requirements • Produce and implement departmental self assessment and development plans annually • Lead Internal verifier - ensuring the overall quality of the departments internal verification procedures • Project Manager for Training Quality Standards award obtained in May 2010