Experience

Urbantz

• Belgium
• Software Development
• 1 - 100 Employee

• Customer Project Manager

  • Feb 2022 - Present

  Urbantz is the world's most advanced delivery management platform for enterprises. Our cloud-based platform allows retailers and logistics companies to plan, optimize, orchestrate and execute their last mile deliveries. Whether using internal or external fleets, using Urbantz will result in a most eco-friendly and cost-effective delivery. Find out more at -- urbantz.com Urbantz is the world's most advanced delivery management platform for enterprises. Our cloud-based platform allows retailers and logistics companies to plan, optimize, orchestrate and execute their last mile deliveries. Whether using internal or external fleets, using Urbantz will result in a most eco-friendly and cost-effective delivery. Find out more at -- urbantz.com



Vivino

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Operations Manager

  • Sep 2021 - Feb 2022



Asendia

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 400 - 500 Employee

• Implementation & Change Manager

  • Apr 2019 - Jun 2021

  Implementation and Change manager Leading a team of business analysts to provide support to all project managers and to the business in implementing changes impacting sales, operations, clients onboarding and customs compliance. Help and support the business in documenting and implementing global processes (IT and operational) Test lead for all projects. Set up of several sorting centers globally. Implementation and Change manager Leading a team of business analysts to provide support to all project managers and to the business in implementing changes impacting sales, operations, clients onboarding and customs compliance. Help and support the business in documenting and implementing global processes (IT and operational) Test lead for all projects. Set up of several sorting centers globally.



wnDirect

• Project Business Analyst

  • Sep 2017 - Apr 2019

  Supporting the head of strategic project within the innovation team.Drawing pocesses, writing specifications and leading UATs (User Acceptance Testing) Took part of different projects involving operations, finance, IT, CS and customs compliance.

• Carrier Manager

  • Oct 2016 - Sep 2017

  Responsible for performance, compliance and operational execution of several brokers and final mile carriers in North America and Oceania.Reporting to the business if any changes happened (new regulations, delays or compliance issues) and following with projects team on any projects impacting targeted markets.



Wine Source Group

• UK Operations Manager

  • Apr 2014 - Dec 2015



TJX Europe

• Watford, United Kingdom

• Logistics & Trade Compliance Specialist

  • Jan 2012 - Apr 2014

  Based in the European Buying Office I look after the UK, French, Benelux and Scandinavian suppliers. I provide efficient support through the export process to the USA and Canada and communicate TJX guidelines (Chains USA: TJMaxx, Marshalls, Homegoods. Chains Canada: Winners, Homesense, Marshalls CA.). I am also part of the team that maps, develops and communicates the new processes/standards of best practise through our department, liaising with the buying and operational team in the USA/Canada. Product categories: Food, Bath&Body, Table tops, Pet products, toys, seasonal and textile. Compliance/US (laws & regulations, FDA, FWS, USDA, etc...) & Canada customs (laws & regulations, restrictions, etc...). Products reviewing/inspection for stock orders. US Customs - ISF, FDA prior notice, CT-PAT, PIP, Social Compliance Show less



Figaro Ltd, for Ace Bayou Corporation

• London, United Kingdom

• Operation Manager

  • Nov 2007 - Jan 2012

  Figaro Ltd is the sole European sales representative for Ace Bayou Corp. an American furniture/gaming accessories manufacturer. Websites: www.acebayou.com, www.xrocker.eu. Operations – • Receive and process new orders on time. • Organise and plan the logistics for promotions. • Manage the delivery process efficiently within the budget. • In charge of the Stock inventory both in China and in the UK. • Liaise with the Sales team to realise our targets. • Meet with our customers and suppliers. Marketing and Communication – • Manage the semi-annual catalogue and collections (Powerpoint presentation, creation of CD, etc.). • Keep up to date the price list, create all proposals. • Manage the creation of multilingual boxes to fit our customers’ expectations. • Involve in the creation and follow up of the www.xrocker.eu website (UK customers only) • Manage the Customer Service team. Show less



INEX Services Ltd

• London, United Kingdom

• Office Manager

  • Feb 2007 - Nov 2007

  February 2007 – November 2008: Inex Services Ltd, London, UK, Office Manager – UK market. November 2005 – June 2006: Inex Services Ltd, London, UK, Office Assistant – UK market (internship) Inex Services Ltd is a sales representative for several French and European up-market furniture manufacturers. Websites: www.inexservices.com Operations – • Receive and process new orders on time. • Liaise with the manufacturer for stock inventory and deliveries. • Responsible for specific projects with Interior Designers. • Organise our stands in NEC Birmingham furniture show. • Participate at 2 trade shows (NEC Birmingham Furniture Show – UK, Maison et Objet – France) Marketing and Communication – • Creation of marketing leaflets. • Manage the monthly newsletter. • Manage all communication in preparation of trade shows. Show less