Julie Thomas

Directrice Expérience client et Qualité at Hotels et Maisons de Ville
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Contact Information
us****@****om
(386) 825-5501
Location
Paris, Île-de-France, France, FR
Languages
  • Français Native or bilingual proficiency
  • Anglais Full professional proficiency
  • Espagnol Elementary proficiency
Skills

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Experience

  • Hotels et Maisons de Ville
    • Hospitality
    • 1 - 100 Employee
    • Directrice Expérience client et Qualité
      • Aug 2021 - Present
  • Hôtel Le Meurice
    • France
    • Hospitality
    • 200 - 300 Employee
    • Guest Relations Manager / Attachée de direction
      • Jun 2019 - Jul 2021
  • The Connaught
    • United Kingdom
    • Hospitality
    • 100 - 200 Employee
    • Duty manager
      • Jan 2019 - Apr 2019
  • Four Seasons Hotel George V, Paris
    • France
    • Hospitality
    • 300 - 400 Employee
    • Chef de brigade / Supervisor
      • Jul 2017 - Dec 2018

      - Supervising Front Desk Agents - Handling guest complaints - Room attribution - Upsell coach leader - Guest recognition

    • Front Desk Agent
      • Aug 2015 - Jul 2017

      - Welcoming guest - Cashiering - 8 months Overnight - Best upseller - Training new people

  • The Chatwal NY, A Starwood Luxury Collection Hotel
    • Management training in Rooms
      • Jul 2014 - Jul 2015

      Cross-training in Front Office and Houseekeping Cross-training in Front Office and Houseekeping

  • Four Seasons Hotels and Resorts
    • Canada
    • Hospitality
    • 700 & Above Employee
    • Internship in Rooms Division
      • Jan 2013 - Jun 2013

      Training at the Front desk Training at the Front desk

  • InterContinental Dubai
    • United Arab Emirates
    • Hospitality
    • 100 - 200 Employee
    • Internship in Food & Beverage
      • Jul 2011 - Dec 2011

      Training in Food and Beverage Training in Food and Beverage

Education

  • Glion Institute of Higher Education
    Bachelor of Business Administration (BBA), Hospitality management
    2011 - 2014
  • Ecole hôtelière de Lausanne
    Advanced Certificate of Achievement - Online courses, Mastering Hotel Financials
    2020 - 2020

Community

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