Experience

Talkspace

• United States
• Mental Health Care
• 300 - 400 Employee

• Senior Manager, Provider Experience

  • Sep 2023 - Present

• Provider Experience Manager

  • Jul 2022 - Sep 2023

  - Collaborate in product development conversations with Product team by surfacing key product improvements based on direct user feedback - Collect and analyze data and user feedback from live focus groups and surveys to inform product, support, and overall experience initiatives - Present quarterly findings to senior management and provider base of 2,000+ users to ensure user feedback leads to actions aligned with business goals - Organize and lead provider community events (virtual… Show more - Collaborate in product development conversations with Product team by surfacing key product improvements based on direct user feedback - Collect and analyze data and user feedback from live focus groups and surveys to inform product, support, and overall experience initiatives - Present quarterly findings to senior management and provider base of 2,000+ users to ensure user feedback leads to actions aligned with business goals - Organize and lead provider community events (virtual networking events, town halls, wellness activities)

• Network Operations Quality Manager

  • Jan 2022 - Nov 2022

  - Interfaced with Network Operations and Clinical Quality teams to ensure alignment and smooth cross-collaboration - Analyzed historical network quality data to understand trends, track performance over time, and predict the trajectory of network quality - Maintained high client satisfaction as evident by average therapist rating of 4.43 (5-point scale) across 2022 H1

• Network Analytics Manager

  • Sep 2021 - Jan 2022

  - Created standardized reports and dashboards to support operations of managing a network of over 2,000 providers - Standardized and scaled data recording and monitoring by 200% to increase efficiency and meet high standards of clinical quality and quality of service

• Associate Analyst, Network Quality

  • Oct 2020 - Sep 2021

• Quality Specialist

  • Jun 2019 - Oct 2020



Gateway Arts | Studio Art Center, Gallery, and Store

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Intern

  • Feb 2019 - May 2019



Boston College Psychology Department

• Chestnut Hill, MA

• Lab Manager

  • Aug 2018 - May 2019



Boston College

• United States
• Higher Education
• 700 & Above Employee

• Media Technology Services Work Study Student

  • Sep 2016 - May 2019



Talkspace

• United States
• Mental Health Care
• 300 - 400 Employee

• Clinical Network Intern

  • Jun 2018 - Nov 2018



Boston College Psychology Department

• Research Assistant

  • Jan 2017 - May 2018



Yale Presbyterian Church

• United States
• Religious Institutions

• Summer School Teacher

  • Jun 2016 - Aug 2016