Julie Snow
Senior Technical Writer at Iterable- Claim this Profile
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Bio
Lucy Ruble
Julie Snow and I worked together as technical writers for Sun and Oracle. She excels in building positive working relationships better than anyone I know. She's very intelligent, insightful, personable, and a fantastic writer of both technical and nontechnical material. She's the kind of person who goes the extra mile, not only for her assignments, but also for her colleagues and management. For example, Julie took the initiative to find ways to streamline and modernize how our customers locate relevant information in our sea of documentation. For this endeavor, she single-handedly found the required tools and processes in distant departments, educated herself in their use, produced new modernized web pages, then held numerous training sessions for multiple writing departments. As a former colleague, I would be thrilled to work with Julie again. If I were a hiring manager, I'd hire Julie in a heartbeat.
Russ Rinfret
Julie was the documentation lead on Sun's Modular Datacenter (aka: Project Blackbox) product where we had a very small group of engineering subject matter experts. Julie did an outstanding job pulling information from each expert, then compiled into a form normal people could read and follow. Our schedule deadlines were always tight and I could rely on Julie time and time again to beat the deadlines. Julie is the utmost professional and one of the hardest working folks I've had the pleasure of having on any of my teams. I look forward to working with Julie on other projects in the future.
Lucy Ruble
Julie Snow and I worked together as technical writers for Sun and Oracle. She excels in building positive working relationships better than anyone I know. She's very intelligent, insightful, personable, and a fantastic writer of both technical and nontechnical material. She's the kind of person who goes the extra mile, not only for her assignments, but also for her colleagues and management. For example, Julie took the initiative to find ways to streamline and modernize how our customers locate relevant information in our sea of documentation. For this endeavor, she single-handedly found the required tools and processes in distant departments, educated herself in their use, produced new modernized web pages, then held numerous training sessions for multiple writing departments. As a former colleague, I would be thrilled to work with Julie again. If I were a hiring manager, I'd hire Julie in a heartbeat.
Russ Rinfret
Julie was the documentation lead on Sun's Modular Datacenter (aka: Project Blackbox) product where we had a very small group of engineering subject matter experts. Julie did an outstanding job pulling information from each expert, then compiled into a form normal people could read and follow. Our schedule deadlines were always tight and I could rely on Julie time and time again to beat the deadlines. Julie is the utmost professional and one of the hardest working folks I've had the pleasure of having on any of my teams. I look forward to working with Julie on other projects in the future.
Lucy Ruble
Julie Snow and I worked together as technical writers for Sun and Oracle. She excels in building positive working relationships better than anyone I know. She's very intelligent, insightful, personable, and a fantastic writer of both technical and nontechnical material. She's the kind of person who goes the extra mile, not only for her assignments, but also for her colleagues and management. For example, Julie took the initiative to find ways to streamline and modernize how our customers locate relevant information in our sea of documentation. For this endeavor, she single-handedly found the required tools and processes in distant departments, educated herself in their use, produced new modernized web pages, then held numerous training sessions for multiple writing departments. As a former colleague, I would be thrilled to work with Julie again. If I were a hiring manager, I'd hire Julie in a heartbeat.
Russ Rinfret
Julie was the documentation lead on Sun's Modular Datacenter (aka: Project Blackbox) product where we had a very small group of engineering subject matter experts. Julie did an outstanding job pulling information from each expert, then compiled into a form normal people could read and follow. Our schedule deadlines were always tight and I could rely on Julie time and time again to beat the deadlines. Julie is the utmost professional and one of the hardest working folks I've had the pleasure of having on any of my teams. I look forward to working with Julie on other projects in the future.
Lucy Ruble
Julie Snow and I worked together as technical writers for Sun and Oracle. She excels in building positive working relationships better than anyone I know. She's very intelligent, insightful, personable, and a fantastic writer of both technical and nontechnical material. She's the kind of person who goes the extra mile, not only for her assignments, but also for her colleagues and management. For example, Julie took the initiative to find ways to streamline and modernize how our customers locate relevant information in our sea of documentation. For this endeavor, she single-handedly found the required tools and processes in distant departments, educated herself in their use, produced new modernized web pages, then held numerous training sessions for multiple writing departments. As a former colleague, I would be thrilled to work with Julie again. If I were a hiring manager, I'd hire Julie in a heartbeat.
Russ Rinfret
Julie was the documentation lead on Sun's Modular Datacenter (aka: Project Blackbox) product where we had a very small group of engineering subject matter experts. Julie did an outstanding job pulling information from each expert, then compiled into a form normal people could read and follow. Our schedule deadlines were always tight and I could rely on Julie time and time again to beat the deadlines. Julie is the utmost professional and one of the hardest working folks I've had the pleasure of having on any of my teams. I look forward to working with Julie on other projects in the future.
Experience
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Iterable
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United States
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Software Development
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500 - 600 Employee
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Senior Technical Writer
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Sep 2021 - Present
Develop product documentation for Iterable’s AI, experimentation, and analytics features. Develop product documentation for Iterable’s AI, experimentation, and analytics features.
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Salesforce
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United States
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Software Development
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700 & Above Employee
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Senior Member Of Technical Staff
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Nov 2017 - Sep 2021
Produced internal and end-user documentation for Salesforce's Higher Education and K-12 CRM products and supported associated communities. Produced internal and end-user documentation for Salesforce's Higher Education and K-12 CRM products and supported associated communities.
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Oracle
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Writer - User Assistance Developer
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2010 - Nov 2017
Developed User Assistance and task-based documentation for cloud services and complex software and hardware products. Deliverables included REST API documentation, User Guides (XML editor), and presales marketing collaterals. As a project lead, I coordinated documentation projects from beginning to end, including content planning, project scheduling, and designing the interface through which users accessed documentation. I helped train our publications team to support cloud-based services and worked closely with extended product teams to ensure that we delivered documentation that satisfied all requirements. Show less
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Sun Microsystems
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Writer
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2004 - Mar 2011
Produced hardware and software documentation for various products including servers, modular datacenters, solid state and Flash-based disk drives, and networking equipment. Managed documentation schedules and coordinated documentation development with engineering, writing, editorial, illustration, globalization, legal, QA, marketing, and production teams.
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Technical Writer, Sun BluePrints Program
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2001 - 2004
Worked with subject matter experts to produce best practice articles and books on a variety technical subjects including datacenter management and consolidation, system migration, performance tuning, and high availability configurations. Managed documentation schedules and coordinated documentation development with engineering, editorial, illustration, legal, production and external publishing teams.
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Document Sciences
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Software Development
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1 - 100 Employee
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Technical Writer
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1996 - 2000
Produced user guides, developer manuals, online help, and training curriculum for users of Document Sciences' document automation software. Produced user guides, developer manuals, online help, and training curriculum for users of Document Sciences' document automation software.
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Education
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1993 - 1995
UC San Diego
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