Experience

KC Contact Centres
• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee
• Training Consultant

  • Nov 2012 - Present


Comet

• United States
• Internet Publishing

• Training & Development Manager

  • Nov 1999 - Sep 2012

  A highly motivated and accredited Training and Development Manager with over 20 years of experience in all aspects of design, delivery, development, evaluation and recruitment. Able to use own initiative and work as part of a team with proven leadership skills, including managing a team of trainers and motivating 350 colleagues development to achieve company and customer training objectives. A proactive approach in creating training solutions across multiple areas within a contact centre. A… Show more A highly motivated and accredited Training and Development Manager with over 20 years of experience in all aspects of design, delivery, development, evaluation and recruitment. Able to use own initiative and work as part of a team with proven leadership skills, including managing a team of trainers and motivating 350 colleagues development to achieve company and customer training objectives. A proactive approach in creating training solutions across multiple areas within a contact centre. A highly committed individual who displays effective time management, planning & prioritising skills and consistency. Great operational experience gained in Customer Care and Sales when managing teams of 80+ FTE. Ability to write new materials to suit individuals or groups requirements with a high standard of deliverance.

• Training Manager

  • Nov 1999 - Aug 2012