Experience

PULSE, a Discover company

• Network Communication Specialist

  Internal and external communications with customers, webinars and training for customers and network documentation. Internal and external communications with customers, webinars and training for customers and network documentation.



Baker Hughes

• United States
• Oil and Gas
• 700 & Above Employee

• Marketing and Business Development

  • Sep 2015 - Jun 2016

  Managed internal communications via webinars of new technology. Oversaw internal sales system Rainmaker for technical content to equip the sales reps with information. Maintained and updated product content for intranet pages.• Established illustration guidelines and processes working with an outside vendor providing consistent approved illustrations.• Developed Rainmaker content for sales force by working with subject matter experts, increasing content by 45% percent. • Implemented bi-weekly video conferences, exposing new technology to operations and sales globally. Show less

• Manager Technical Documentation for Completions and Production

  • 2008 - Aug 2015

  Managed technical documentation team handling service and technical units, customer request and technical handbooks. • Implemented a content management system utilizing Author iT software increasing production and eliminating duplication.• Implemented a document management system utilizing SharePoint software for managing the review and approval process, revision control and document storage. • Worked with subject matter experts to develop and produce accurate technical content.• Edited documents, applied industry writing and hazard standards, formatted documents, received approvals and published via electronic media in order to provide accurate technical information. Show less



Baker Hughes Incorporated

• Houston, Texas Area

• Marketing Communications Manager

  • 2006 - 2009

  Managed communication team working with subject matter experts to develop marketing collateral, technical papers and publications. • Established literature fulfillment center with an outside vendor, eliminating handling of literature internally and decreasing cost. • Created an online publication system, improving tracking, approving abstracts and papers for submissions to conferences. • Worked with operations globally, developing case histories for products promoting integrity of the product. • Worked with subject matter experts developing spotlight projects, sales launch kits, and product catalogs. Show less



Baker Hughes

• United States
• Oil and Gas
• 700 & Above Employee

• Technical Documentation

  • 1990 - 2006

  Managed the creation and development of technical documentation by working with subject matter experts from conception to final product. • Transitioned all hardcopy materials to electronic media. • Defined and developed writing standards for all technical documentation. • Defined and established the templates for units, product reports and catalogs. • Managed the approval process, document control process and publishing process of all technical documentation. Managed the creation and development of technical documentation by working with subject matter experts from conception to final product. • Transitioned all hardcopy materials to electronic media. • Defined and developed writing standards for all technical documentation. • Defined and established the templates for units, product reports and catalogs. • Managed the approval process, document control process and publishing process of all technical documentation.