Julie Sartoretti
Head of Customer Experience at DataGalaxy- Claim this Profile
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French Native or bilingual proficiency
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English Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Laurent Grassin
J'ai eu la chance d'avoir Julie en qualité d'interlocutrice pour Factset sur plusieurs postes différents (Le Revenu et Boursorama). Tout au long de ces années, j'ai pu apprécier sa rigueur, sa qualité d'écoute, sa constance et son sens du contact. Très pro et efficace, elle a assuré une relation fluide et sans nuage tout au long de cette relation commerciale, permettant d'instaurer une relation de confiance durable.
Nicolas Ruellet
I have worked with Julie at FactSet as a colleague and manager for many years. I am grateful for everything she accomplished in the team. Julie is a tenured business and sales professional who has proven she can build solid business and develop strong partnerships in a competitive, technical and fast changing global industry. She has a strong sense of business and human relationship, she is persistent, thoughtful in her way to approach and solve problems. Julie knows how to create and execute a plan with a team as she has a strong sense of collaboration. Besides, she has high work ethics standards and adaptability to a diversity of environments.
Laurent Grassin
J'ai eu la chance d'avoir Julie en qualité d'interlocutrice pour Factset sur plusieurs postes différents (Le Revenu et Boursorama). Tout au long de ces années, j'ai pu apprécier sa rigueur, sa qualité d'écoute, sa constance et son sens du contact. Très pro et efficace, elle a assuré une relation fluide et sans nuage tout au long de cette relation commerciale, permettant d'instaurer une relation de confiance durable.
Nicolas Ruellet
I have worked with Julie at FactSet as a colleague and manager for many years. I am grateful for everything she accomplished in the team. Julie is a tenured business and sales professional who has proven she can build solid business and develop strong partnerships in a competitive, technical and fast changing global industry. She has a strong sense of business and human relationship, she is persistent, thoughtful in her way to approach and solve problems. Julie knows how to create and execute a plan with a team as she has a strong sense of collaboration. Besides, she has high work ethics standards and adaptability to a diversity of environments.
Laurent Grassin
J'ai eu la chance d'avoir Julie en qualité d'interlocutrice pour Factset sur plusieurs postes différents (Le Revenu et Boursorama). Tout au long de ces années, j'ai pu apprécier sa rigueur, sa qualité d'écoute, sa constance et son sens du contact. Très pro et efficace, elle a assuré une relation fluide et sans nuage tout au long de cette relation commerciale, permettant d'instaurer une relation de confiance durable.
Nicolas Ruellet
I have worked with Julie at FactSet as a colleague and manager for many years. I am grateful for everything she accomplished in the team. Julie is a tenured business and sales professional who has proven she can build solid business and develop strong partnerships in a competitive, technical and fast changing global industry. She has a strong sense of business and human relationship, she is persistent, thoughtful in her way to approach and solve problems. Julie knows how to create and execute a plan with a team as she has a strong sense of collaboration. Besides, she has high work ethics standards and adaptability to a diversity of environments.
Laurent Grassin
J'ai eu la chance d'avoir Julie en qualité d'interlocutrice pour Factset sur plusieurs postes différents (Le Revenu et Boursorama). Tout au long de ces années, j'ai pu apprécier sa rigueur, sa qualité d'écoute, sa constance et son sens du contact. Très pro et efficace, elle a assuré une relation fluide et sans nuage tout au long de cette relation commerciale, permettant d'instaurer une relation de confiance durable.
Nicolas Ruellet
I have worked with Julie at FactSet as a colleague and manager for many years. I am grateful for everything she accomplished in the team. Julie is a tenured business and sales professional who has proven she can build solid business and develop strong partnerships in a competitive, technical and fast changing global industry. She has a strong sense of business and human relationship, she is persistent, thoughtful in her way to approach and solve problems. Julie knows how to create and execute a plan with a team as she has a strong sense of collaboration. Besides, she has high work ethics standards and adaptability to a diversity of environments.
Experience
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DataGalaxy
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France
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Software Development
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1 - 100 Employee
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Head of Customer Experience
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Feb 2023 - Present
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Account Management Lead
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Jul 2022 - Mar 2023
Created and structured Account Management team. Established internal and external process Defined upsell/renewals forecasts and corresponding Account Managers targets.
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Account Manager
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Feb 2021 - Jun 2022
Protect & Develop client relationship - Foster customer loyalty - Stimulate growth --> Retention, renewal and repurchase --> Aligns organisational objectives with client activities and reveals new opportunities
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FactSet
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United States
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Financial Services
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700 & Above Employee
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Senior Sales Representative
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Nov 2019 - Feb 2021
Selling FactSet products and services, strenghtening relationship with Strategic Partners (Exchanges, FinTech, AI startups, Media, ESG companies...), creating satisfied customers, understanding their business evolution and needs. Forecast sales expectation for the medium-long term and meet/exceed the targets.
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Institutional Sales Representative
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Sep 2017 - Nov 2019
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Account Manager - Strategic Partnership & Alliances - Southern Europe
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Mar 2011 - Sep 2017
SP&A Clients operate in a diverse range of industries (i.e. Corporates, Redistributors, Exchanges, Benchmarks, Valuation and Research Agencies, News and Media Outlets, and Competitors). The ability to quickly understand and react to varied business needs and client objectives outside of the traditional Investment Management and Global Banking and Brokerage verticals is key to be successful in this group. Ensuring that all clients are knowledgeable with FactSet’s products and are… Show more SP&A Clients operate in a diverse range of industries (i.e. Corporates, Redistributors, Exchanges, Benchmarks, Valuation and Research Agencies, News and Media Outlets, and Competitors). The ability to quickly understand and react to varied business needs and client objectives outside of the traditional Investment Management and Global Banking and Brokerage verticals is key to be successful in this group. Ensuring that all clients are knowledgeable with FactSet’s products and are comfortable with our traditional Desktop offerings (both product and data) is a priority on a day to day basis. As a Strategic Partnership and Alliance Account Manager, I am responsible for: - Managing relationships, work flows, projects, and requests - Following through and closing internal sales opportunities at existing clients - Working on new business leads/prospects - Acting as a coordinator working with Product/Content Specialists and Salespeople - Soliciting feedback for Product Development - Some level of support and training for new and existing users
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Senior Consultant - Investment Management
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Sep 2007 - Mar 2011
As part of FactSet's Consulting services, you are committed to maintaining FactSet reputation for industry-leading client service. This Senior position requires to be self-motivated and self-driven, thriving in a highly collaborative environment. Enjoy the challenge of independence and responsibility is key. As a Consultant, I was responsible for: - Supporting FactSet applications and create custom FactSet models, screens, and automation routes for Clients - Training Clients in… Show more As part of FactSet's Consulting services, you are committed to maintaining FactSet reputation for industry-leading client service. This Senior position requires to be self-motivated and self-driven, thriving in a highly collaborative environment. Enjoy the challenge of independence and responsibility is key. As a Consultant, I was responsible for: - Supporting FactSet applications and create custom FactSet models, screens, and automation routes for Clients - Training Clients in their offices and at training seminars - Providing creative solutions through expert telephone and on-site consultation
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GE
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United States
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Industrial Machinery Manufacturing
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700 & Above Employee
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Financial Analyst
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2006 - 2007
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Education
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2001 - 2006
Institut Supérieur de Gestion
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