Julie Reymond
French Language Lead at Locaria - a Stagwell Group company- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Lucie Pinteaux
I was recruited by Julie a few years ago as a moderator agent. She was a good trainer, and really fair and patient manager who knows how to prioritise work and how to ensure a good spirit in an environment where it is not all the time easy to have one. She was working really hard, putting the customer in the first place at all the times. Her skills in communication and organisation helped a lot the service to get developed, and with her customer service profile, she always had good advices to gave to any of us. With her as a supervisor, then as a manager, I have learned a lot and grew up into the business because of what she taught me.
Audrey Carles Saba
Julie joined Vivastreet as an entry-level customer service representative. Demonstrating an incredible initiative and a strong dedication, she moved up the ranks quickly. After only few months, she was promoted to Customer Service Assistant Manager. Her managers could not help but notice how successful she was in her new position and quickly offered her another promotion, making her Customer Service and Moderation Manager after only 18 months. Julie leads by example and many people in her team find her enthusiasm and dedication towards customers both inspiring and motivating. Julie has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team. On a personal note I also prepared the English Cambridge Business Certificate Higher alongside with Julie, this is a notoriously difficult exam to pass and requires a great deal of study. Julie spent many evenings and weekends taking practice tests and through sheer hard work and determination, she passed.
Lucie Pinteaux
I was recruited by Julie a few years ago as a moderator agent. She was a good trainer, and really fair and patient manager who knows how to prioritise work and how to ensure a good spirit in an environment where it is not all the time easy to have one. She was working really hard, putting the customer in the first place at all the times. Her skills in communication and organisation helped a lot the service to get developed, and with her customer service profile, she always had good advices to gave to any of us. With her as a supervisor, then as a manager, I have learned a lot and grew up into the business because of what she taught me.
Audrey Carles Saba
Julie joined Vivastreet as an entry-level customer service representative. Demonstrating an incredible initiative and a strong dedication, she moved up the ranks quickly. After only few months, she was promoted to Customer Service Assistant Manager. Her managers could not help but notice how successful she was in her new position and quickly offered her another promotion, making her Customer Service and Moderation Manager after only 18 months. Julie leads by example and many people in her team find her enthusiasm and dedication towards customers both inspiring and motivating. Julie has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team. On a personal note I also prepared the English Cambridge Business Certificate Higher alongside with Julie, this is a notoriously difficult exam to pass and requires a great deal of study. Julie spent many evenings and weekends taking practice tests and through sheer hard work and determination, she passed.
Lucie Pinteaux
I was recruited by Julie a few years ago as a moderator agent. She was a good trainer, and really fair and patient manager who knows how to prioritise work and how to ensure a good spirit in an environment where it is not all the time easy to have one. She was working really hard, putting the customer in the first place at all the times. Her skills in communication and organisation helped a lot the service to get developed, and with her customer service profile, she always had good advices to gave to any of us. With her as a supervisor, then as a manager, I have learned a lot and grew up into the business because of what she taught me.
Audrey Carles Saba
Julie joined Vivastreet as an entry-level customer service representative. Demonstrating an incredible initiative and a strong dedication, she moved up the ranks quickly. After only few months, she was promoted to Customer Service Assistant Manager. Her managers could not help but notice how successful she was in her new position and quickly offered her another promotion, making her Customer Service and Moderation Manager after only 18 months. Julie leads by example and many people in her team find her enthusiasm and dedication towards customers both inspiring and motivating. Julie has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team. On a personal note I also prepared the English Cambridge Business Certificate Higher alongside with Julie, this is a notoriously difficult exam to pass and requires a great deal of study. Julie spent many evenings and weekends taking practice tests and through sheer hard work and determination, she passed.
Lucie Pinteaux
I was recruited by Julie a few years ago as a moderator agent. She was a good trainer, and really fair and patient manager who knows how to prioritise work and how to ensure a good spirit in an environment where it is not all the time easy to have one. She was working really hard, putting the customer in the first place at all the times. Her skills in communication and organisation helped a lot the service to get developed, and with her customer service profile, she always had good advices to gave to any of us. With her as a supervisor, then as a manager, I have learned a lot and grew up into the business because of what she taught me.
Audrey Carles Saba
Julie joined Vivastreet as an entry-level customer service representative. Demonstrating an incredible initiative and a strong dedication, she moved up the ranks quickly. After only few months, she was promoted to Customer Service Assistant Manager. Her managers could not help but notice how successful she was in her new position and quickly offered her another promotion, making her Customer Service and Moderation Manager after only 18 months. Julie leads by example and many people in her team find her enthusiasm and dedication towards customers both inspiring and motivating. Julie has worked hard to build authentic relationships with the employees. Her efforts have created a happier and more productive team. On a personal note I also prepared the English Cambridge Business Certificate Higher alongside with Julie, this is a notoriously difficult exam to pass and requires a great deal of study. Julie spent many evenings and weekends taking practice tests and through sheer hard work and determination, she passed.
Credentials
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Business English Certificate Higher
Cambridge ESOL / Mention: Exceptional written skillsJan, 2012- Nov, 2024
Experience
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Locaria
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United Kingdom
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Advertising Services
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100 - 200 Employee
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French Language Lead
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Apr 2018 - Present
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MATCHES
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United Kingdom
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Retail
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500 - 600 Employee
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French Sub-Editor
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Oct 2016 - Apr 2018
* Edit and approve the online content for all the products on the French website* Ensure to keep the right tone of voice and reflect the brand spirit at all times* Improve the content in terms of: - Quality (audits, translation agency management); - Visibility (SEO); - Accuracy (online sector monitoring, brand’s knowledge). * Edit and approve the online content for all the products on the French website* Ensure to keep the right tone of voice and reflect the brand spirit at all times* Improve the content in terms of: - Quality (audits, translation agency management); - Visibility (SEO); - Accuracy (online sector monitoring, brand’s knowledge).
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ASOS.com
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United Kingdom
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Retail Apparel and Fashion
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700 & Above Employee
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Team leader customer care language specialists
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Oct 2015 - Sep 2016
* Direct management of a team of 9 Language specialists (multilingual)* Translation project management (multilingual)* Language quality assessment (Emails, social media, translations)* Increase the quality of the outsourced team* Recruit and train new team members
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Customer care language Specialist - French
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Sep 2014 - Oct 2015
* Translation and proofreading EN-FR and FR-EN (FAQs, online banners, help pages, training materials and internal communication)* Language quality assessment for the French Customer Care advisors* Participation in the CC processes and training improvement/providing feedback and suggestion* New features of the website testing and reporting* Dealing with Customer Care escalations (all channels)
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Emirates
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United Arab Emirates
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Airlines and Aviation
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700 & Above Employee
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Flight attendant
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Dec 2012 - Jul 2014
* Keeping a high standard customer service at all time* Ensuring passengers safety throughout the flight/Communicate effectively * Resolving passengers complaints/Service recovery* Dealing with any medical case on board* Promoting the brand, the on-board products and our frequent flyers membership program* Selling Duty Free items on-board * Promoting the brand values and maintaining an immaculate presentation at all times * Keeping a high standard customer service at all time* Ensuring passengers safety throughout the flight/Communicate effectively * Resolving passengers complaints/Service recovery* Dealing with any medical case on board* Promoting the brand, the on-board products and our frequent flyers membership program* Selling Duty Free items on-board * Promoting the brand values and maintaining an immaculate presentation at all times
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Vivastreet
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United Kingdom
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Retail
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1 - 100 Employee
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Customer service and moderation manager
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Jul 2011 - Dec 2012
* Management of 40 employees + 1 moderation team outsourced (Recruitments, trainings, planning and organization, performances reviews, appraisals…)* Promoting a working environment that encourages team work, communication and motivation * Reports/Analysis/Presentations * Product improvement/Website quality control/Testing/Bug reporting* Website content editing/Translations (T&Cs, help pages, FAQs, automations)* Marketing support: copywriting and proofreading (newsletters, landing pages)/Events and fairs
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Customer service assistant manager
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Jan 2010 - Jun 2011
* Planning management - 40 employees working from different sites* Interviews and training for new joiners* Processing customers refunds* Fraud prevention management* Police requests answers and analysis* Website content editing, translations (Help Pages, Newsletters, Automations, T&Cs)
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Bouygues Telecom
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Telecommunications
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700 & Above Employee
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Press attachee assistant
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Dec 2007 - Sep 2008
* Writing and designing the press releases, press reviews and press-books* Monitor and scan the press coverage in newspapers, magazines and online and compile daily editorial reports for internal teams* Journalists relations/Listing and contacts to keep up to date* Events organisation and journalist's reception * Writing and designing the press releases, press reviews and press-books* Monitor and scan the press coverage in newspapers, magazines and online and compile daily editorial reports for internal teams* Journalists relations/Listing and contacts to keep up to date* Events organisation and journalist's reception
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SFR
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France
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Telecommunications
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700 & Above Employee
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Content editor assistant
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Mar 2007 - Sep 2007
* Editorial management of the Promotion category of the website* Participation to the Home page and newsletters editorial* Liaising with the Business Units and Legal department to ensure the information advertised is accurate* Create briefings for our communication agency and review their productions* Ensure on-time delivery and quality of their productions * Editorial management of the Promotion category of the website* Participation to the Home page and newsletters editorial* Liaising with the Business Units and Legal department to ensure the information advertised is accurate* Create briefings for our communication agency and review their productions* Ensure on-time delivery and quality of their productions
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DM-Media.nl
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Advertising Services
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1 - 100 Employee
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Press attache assistant
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Apr 2006 - Aug 2006
* Writing and designing the Press releases, Press reviews and Press-books for luxury clients (Diptyque, Frederic Fekkai, John Frieda, Remington, etc.)* Monitoring the press coverage in newspapers, magazines and online and compiling weekly and monthly editorial reports for various clients* Journalists relations/Listing and contacts to keep up to date* Ensure the PR showroom standards are maintained at all time and assist on showroom appointments* Co-ordinate sample send outs and returns
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Education
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2007 - 2008
ISEE Paris
Master 2, Press and Public relations -
2006 - 2007
ISCPA Paris
Master 1, Communication and Media Studies -
2003 - 2005
Lycee Albert Einstein
BTS International Trade -
2000 - 2003
Lycee Robert Doisneau
High School, Bacalaureat Scientific
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