Julie Palmer
Vice President of Customer Success at GoPivot- Claim this Profile
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Topline Score
Bio
Suzanne Bailey, PMP
Julie is exceptionally talented as a leader, a mentor, and associate and client advocate. Her ability to create and sustain a collaborative, effective, and positive team environment is by far the best I have experienced in my career. I have adapted many of her organizational and solutions-oriented practices into my management style and processes with my current team. I am grateful to have had the opportunity to work with and learn from Julie!
Neil O'Rourke
I had the opportunity to work with Julie for over three years. She started as one of our leading sales reps and then took over client services. Julie has the unique combination of understanding business and people. She’s one of those people that people gravitate towards and is a true leader. Julie has worked closely with software development and technical teams to ensure the platform remains relevant and meets the client’s needs, all the while keeping an eye on the bottom line. She is an excellent manager of people, projects, and deadlines. I highly recommend that if you have an opportunity to work with Julie you do so.
Suzanne Bailey, PMP
Julie is exceptionally talented as a leader, a mentor, and associate and client advocate. Her ability to create and sustain a collaborative, effective, and positive team environment is by far the best I have experienced in my career. I have adapted many of her organizational and solutions-oriented practices into my management style and processes with my current team. I am grateful to have had the opportunity to work with and learn from Julie!
Neil O'Rourke
I had the opportunity to work with Julie for over three years. She started as one of our leading sales reps and then took over client services. Julie has the unique combination of understanding business and people. She’s one of those people that people gravitate towards and is a true leader. Julie has worked closely with software development and technical teams to ensure the platform remains relevant and meets the client’s needs, all the while keeping an eye on the bottom line. She is an excellent manager of people, projects, and deadlines. I highly recommend that if you have an opportunity to work with Julie you do so.
Suzanne Bailey, PMP
Julie is exceptionally talented as a leader, a mentor, and associate and client advocate. Her ability to create and sustain a collaborative, effective, and positive team environment is by far the best I have experienced in my career. I have adapted many of her organizational and solutions-oriented practices into my management style and processes with my current team. I am grateful to have had the opportunity to work with and learn from Julie!
Neil O'Rourke
I had the opportunity to work with Julie for over three years. She started as one of our leading sales reps and then took over client services. Julie has the unique combination of understanding business and people. She’s one of those people that people gravitate towards and is a true leader. Julie has worked closely with software development and technical teams to ensure the platform remains relevant and meets the client’s needs, all the while keeping an eye on the bottom line. She is an excellent manager of people, projects, and deadlines. I highly recommend that if you have an opportunity to work with Julie you do so.
Suzanne Bailey, PMP
Julie is exceptionally talented as a leader, a mentor, and associate and client advocate. Her ability to create and sustain a collaborative, effective, and positive team environment is by far the best I have experienced in my career. I have adapted many of her organizational and solutions-oriented practices into my management style and processes with my current team. I am grateful to have had the opportunity to work with and learn from Julie!
Neil O'Rourke
I had the opportunity to work with Julie for over three years. She started as one of our leading sales reps and then took over client services. Julie has the unique combination of understanding business and people. She’s one of those people that people gravitate towards and is a true leader. Julie has worked closely with software development and technical teams to ensure the platform remains relevant and meets the client’s needs, all the while keeping an eye on the bottom line. She is an excellent manager of people, projects, and deadlines. I highly recommend that if you have an opportunity to work with Julie you do so.
Credentials
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500 Hour Yoga Teacher Training
Yoga AllianceDec, 2020- Oct, 2024 -
Certified Intrinsic Coach® (CIC)
Totally Coached, Inc. -
Certified Personal Trainer (cPT)
American College of Sports Medicine
Experience
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GoPivot
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United States
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Software Development
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1 - 100 Employee
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Vice President of Customer Success
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Aug 2020 - Present
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Director of Program Management – Product & Customer Success
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2014 - Aug 2020
About GoPivot: Enterprise SaaS solution provider leveraging the latest advances in data analytics and behavioral science to drive change in areas of health and wellness. Clients include top employers and large organizations such as NASCAR, BB&T Bank, Kaiser Permanente, and Children’s Healthcare of Atlanta. I was initially recruited by the CEO of RivalHealth before growing into a role overseeing all aspects of new customer onboarding/implementation and customer success for this enterprise-scale exercise and nutrition platform and mobile app with hundreds of thousands of users nationwide. In 2017, we merged to become GoPivot Solutions and I was retained to serve as a member of the executive management team. In this role, my team and I:► Drive client onboarding, customization, implementation, and ongoing user adoption and customer success. ► Collaborate with development teams to enhance user experience (UX) and functionality, develop product roadmaps, and create and launch new products into the market. Show less
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AdventHealth Hendersonville
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Employee Wellness & Outreach Manager
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2010 - Dec 2013
I was promoted to build and lead a new department for the Hendersonville hospital while serving on the Wellness Program Management team for this 55+ hospital system. In this role, I recruited and oversaw a 10-person team driving employee health programs and community outreach efforts while managing the workers’ compensation program.KEY ACHIEVEMENTS: ► Developed a comprehensive employee wellness program and Associate Health Department delivering programs including immunizations, physicals, biometric screenings, and smoking cessation to improve employee health and meet compliance standards. ► Launched 10-week community wellness programs with strategic partners.► Rolled-out a “Wellness on Wheels” program to provide health screenings and wellness workshops at local events. This pilot program was later adopted by other hospitals in the system. ► Reduced workers’ compensation costs by 75% after overhauling processes, implementing light-duty reassignments, and partnering with an orthopedic office to standardize and expedite care for injured employees. ► Implemented the RivalHealth platform to increase staff participation while enabling reporting and tracking abilities to measure program outcomes and ROI. ► Earned recognition as a top-performing employee hospital-wide in 2013.► AdventHealth Henderson earned the Healthiest Employer Award in 2012 by Healthiest Employers. Show less
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Women’s Heart Health Coordinator
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2006 - 2010
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Education
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University of Phoenix
Bachelor of Science - BS, Business Management
Community
