Experience

The Monitoring Association

• United States
• Public Safety
• 1 - 100 Employee

• Vice President of Education and Training

  • Sep 2014 - Present

  Currently directs the life cycle of all onsite and online educational programs and services by assessing and balancing the growing educational needs of security professionals within scope of available resources.  By focusing on just-in-time programs on technical, cybersecurity and operational management topics, increased attendance and member interest in educational programs by successfully overhauling stale formats and improving learner experience. In two years raised average event satisfaction score from 71 to 90 percent.  Spearheaded major initiative to completely rewrite and overhaul on-line learning program associated with professional monitoring certification.  Participated in development of Voice of the Customer initiative to help realign association priorities; summarized feedback, track and develop actionable plans to incorporate suggestions.  Engage regularly with association board and committee leaders to maximize member benefits and creatively leverage limited resources while staying within budget; identify and apply for grant opportunities when available.  Recruit and manage strategic partnerships with educational speakers and subject matter experts; market programs and author other promotional materials for industry publications.  Manage licensing requirements for state-level training by tracking updated requirements and keeping accreditation current.  Created meaningful evaluation survey process to collect and analyze member feedback about our educational programs to nurture and reinforce an environment of positive change and improvement. Show less



Kepler Research

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Manager, Training & Professional Development

  • May 2007 - Apr 2014

   Built from the ground up a value-added training team to support 600+ staff within the Acquisition/Contracting Directorates at the Missile Defense Agency, significantly improving access and visibility by maximizing training opportunities and became the gold-star example for a successful internal training and certification tracking program.  Responsible for all aspects of training: administration, communication, design, delivery, survey development, reporting and evaluation to meet individual, team, and leadership objectives.  Developed and instituted a well-received division level new hire orientation program that included Agency-wide participation by government stakeholders, allowing a higher level of engagement of new employees and positively impacting retention rates.  Through individual and leadership consultation, performed regular training needs analysis to determine training strategies for leadership, business acumen and technical training.  Identified and managed internal and external subject matter experts; used technology to promote ease of access and cost savings through virtual conferencing and other tools.  Created and managed popular senior level training oversight group to promote transparency for leadership training nomination and selection process; drafted and implemented policy as necessary.  Created and maintained “one-stop” intranet presence dedicated to division training resources; LMS administrator. Show less



Learning Tree International

• United States
• Professional Training and Coaching
• 200 - 300 Employee

• Instructor Relations Development Manager

  • Mar 2005 - Oct 2006

   Managed the recruitment, on-boarding process, and day-to-day cross training and performance development of 300 highly skilled instructors; grew instructor pool by 18% in one year to meet growing business needs.  Responsible for all continuous professional development initiatives to include compliance tracking, scheduling, and logistics for Train-the-Trainer events and mentoring sessions.  Delivered monthly quality assurance reviews of instructor performance, providing individual feedback.  Worked closely with product development and corporate sales to identify qualified instructors for authorship, course delivery, and quality assurance.  Contributed to and reviewed dashboard metrics to monitor performance trends and recommend and implement process improvements; communicated revisions to international operating units.  Provided feedback and advice to Instructor Advisory Board on issues impacting instructor pool while preserving company’s best interests and maintaining partnership with contracted instructors. Show less



National Center for Missing & Exploited Children

• United States
• Civic and Social Organizations
• 300 - 400 Employee

• Staff Development Manager

  • Sep 2001 - Feb 2005

   Responsible for managing overall development, delivery, evaluation, and implementation of internal training programs and individual development needs of 285 staff at headquarters and five branches.  Diagnosed development needs of both the organization and individuals; prepared training matrix for each position and developed an annual training plan for supervisors, management, and general staff as a result of a year-long assessment process.  Created, maintained, and managed $200,000 training budget.  Developed and implemented customer service training program focused on communications challenges within a growing organization as part of a change management initiative.  Revised the performance appraisal system to implement more inclusive and meaningful feedback.  Reviewed and managed Educational Assistance applications as part of employee benefits program. Show less



DC Bar

• United States
• Political Organizations

• Administrative Coordinator for Programs

  • Jul 1990 - Apr 2001

  Responsibilities (Oct 1995 – May 2001):  Served as administrator and liaison for special projects involving the development of policies and procedures, and administrative activities. Responsible for the coordination of all aspects of the Bar's annual convention and awards dinner, both events servicing 500+ participants.  Reviewed speaker RFPs to determine appropriate topics addressing current issues in the legal field.  Coordinated planning schedule, logistics, and assignments; developed and monitored timelines.  Prepared and administered annual meeting budgets totaling $225,000.  Conducted research for program and regulatory committees; analyzed reported findings.  Served as principal staff liaison for public inquiries about Bar diversity programs.  Successfully coordinated all aspects of the Bar’s Summit on Women in the Legal Profession within an unprecedented six-week planning and implementation period with limited staff support. Additional Experience (July 1990 - Sept 1995):  Researched disciplinary and mandatory continuing education issues.  Coordinated survey design, layout, and implementation, and other data collection projects.  Developed report on law firm hiring/retention issues and summary of diversity programs.  Provided administrative and research support to committees of the D.C. Bar’s Board of Governors.  Administered fee dispute and legal malpractice arbitration services of Attorney/ Arbitration Board for three months in the absence of a Director.  Served as assistant to the disciplinary programs under the Executive Office.  Designed original computer case docketing system for arbitration service. Show less


Corporation for Public Broadcasting (CPB)
• Editor

  • Jun 1989 - Jun 1990

PAI - Champions of Global Reproductive Rights
• Publications Coordinator

  • Sep 1986 - May 1989