Assistant Claims Manager

• Feb 2022 - Present

Technical Operations

• Jul 2020 - Feb 2022

- Review of fully documented claims as per cover notes, ensure shares are correctly calculated and submit to management for approval. -Processing fully documented claims on SICS. -Provide quality service to cedants/brokers by acknowledging receipt of claims, requesting documents on queried claims and providing regular updates on status of claims -Liaising with Finance Department to ensure that claims processing is done accurately and settled in a timely manner. -Booking of new and renewal business offers as captured in cover notes/reinsurance slips for treaty and facultative risks. -Review cash calls, maintain schedules and follow up on outstanding cash call credits from cedants. -Quote for proportional and non-proportional treaties. -Maintain an accurate record of all offers accepted. -Assist in reconciliations of statements as may be required by cedants and brokers on claims and debtor balances. -Perform risk analysis on offers received to minimise exposure. Key Achievements 1. Accurately analysed a magnitude of claims in a timely fashion and reduced the company significant amounts on claims. 2. Improved customer satisfaction through timely response on claims review and queries raised. 3. Streamlining of the company's document system from claims registration stage to payment stage. Show less

Claims Analyst

• Dec 2019 - Jun 2020

-Reviewed fully documented claims, ensured liability attaches and shares are correctly calculated and submit to management within a two-day TAT - Reconciled and offset cedants' accounts as per company books. -Provided quality service to cedants and brokers by promptly responding to queries, request claim supporting documents . -Acknowledged receipt of fully documented claims from cedants and brokers for review. -Maintained a register of all claims intimated to the company and claims dispatched to finance for payment. Show less

Claims Intern

• May 2017 - Jan 2018

-Reconciled normal loans, non-forfeiture loans and ensured premium administration adjusted balances in the system. -Liaised with underwriters on missing policy endorsement details. -Received, acknowledged, registered and processed fully documented claims for death, partial and full maturities. -Ensured policy changes are effected in the system regarding conversion of policies from active to Paid-up/Surrendered. -Reconciled normal loans, non-forfeiture loans and ensured premium administration adjusted balances in the system. -Liaised with underwriters on missing policy endorsement details. -Received, acknowledged, registered and processed fully documented claims for death, partial and full maturities. -Ensured policy changes are effected in the system regarding conversion of policies from active to Paid-up/Surrendered.