Adoption Counselor and Animal Care Staff Member

• Jul 2018 - Present

● Organize and maintain updated records for all animals in-house● Maintain pristine environments for animals to live in, both current and incoming● Ensure that all in-house animals are properly fed, watered, and appear healthy on a daily basis● Educate potential adopters concerning specific required care for each animal in-house, includingeducating on potential medication administration, any specific dietary requirements, and/orbreed-specific characteristics● Create and implement an animal behavior monitoring system to better track symptoms ofdisease in resident cat population, resulting in faster response times for potentially ill animals

Engagement Lead

• Jul 2015 - Present

● Engage retail customers in product selection and purchase● Solicit credit applications and assisted retail customers with the credit process● Ensure retail customer satisfaction with return processing● Maintain an organized workplace for both customers and employees ● Engage retail customers in product selection and purchase● Solicit credit applications and assisted retail customers with the credit process● Ensure retail customer satisfaction with return processing● Maintain an organized workplace for both customers and employees

Animal Care Technician

• Jan 2016 - Jul 2018

● Educated potential adopters concerning the specific required care for various animal types● Trained and familiarized volunteers regarding basic operations and updated protocols● Oversaw and coordinated PetSmart adoption program● Prepared and filed quarterly grant requests – results: 60% increase since taking responsibility● Provided facility tours to civic organizations ● Educated potential adopters concerning the specific required care for various animal types● Trained and familiarized volunteers regarding basic operations and updated protocols● Oversaw and coordinated PetSmart adoption program● Prepared and filed quarterly grant requests – results: 60% increase since taking responsibility● Provided facility tours to civic organizations

Customer Service Operations Specialist

• May 2014 - Jun 2015

• Organized and maintain accurate lists of inventory each week• Maintained an organized workplace for both customers and employees• Screened all new inventory, update all pricing and signing in three departments• Trained new department associates • Organized and maintain accurate lists of inventory each week• Maintained an organized workplace for both customers and employees• Screened all new inventory, update all pricing and signing in three departments• Trained new department associates

Office Manager

• May 2013 - Apr 2014

• Managed drop-off and pick-up schedules for 150+ children• Digitized entrance paperwork, eliminating the need for excess waste• Initiated and enforced a recycling program that brought money into the school• Updated website design • Managed drop-off and pick-up schedules for 150+ children• Digitized entrance paperwork, eliminating the need for excess waste• Initiated and enforced a recycling program that brought money into the school• Updated website design

Office Clerk

• Sep 2010 - May 2013

Office assistant for the office of Alumni Relations and Annual Giving• Prepared and planned events for Alumni of Colby-Sawyer College• Reviewed and compiled accurate lists of donation information• Transcribed notes for the Alumni Magazine• Coordinated with various alumni in person and over the phone to encourage donations Office assistant for the office of Alumni Relations and Annual Giving• Prepared and planned events for Alumni of Colby-Sawyer College• Reviewed and compiled accurate lists of donation information• Transcribed notes for the Alumni Magazine• Coordinated with various alumni in person and over the phone to encourage donations

Sales Associate

• Jul 2012 - Oct 2012

Sales Associate

• Jun 2011 - Sep 2012

Within the first three months working for the company, received three customer commendations for exceptional customer service. Within the first three months working for the company, received three customer commendations for exceptional customer service.

Intern

• Oct 2006 - Nov 2006

As an unpaid high school intern, I:• Helped maintain the health of animals• Assisted veterinarians in administration of medication and exams• Cleaned and provided a sterile environment for both patients and doctors As an unpaid high school intern, I:• Helped maintain the health of animals• Assisted veterinarians in administration of medication and exams• Cleaned and provided a sterile environment for both patients and doctors