Julie Mburu
at The Technical University of Kenya- Claim this Profile
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English Professional working proficiency
Topline Score
Bio
Experience
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The Technical University of Kenya
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Kenya
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Higher Education
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200 - 300 Employee
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Jun 2021 - Present
-Provided technical support and consultation to clients on hardware and software issues.-Implemented solutions to resolve complex technical problems and maintained a high level of customer satisfaction.-Delivered technical support and consultation services to clients, with a focus on increasing customer satisfaction and reducing support incidents.-Collaborated with cross-functional teams to resolve technical issues and improve support processes.-Trained clients on the use of new software and hardware and provided ongoing support to ensure successful adoption. Show less
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Feb 2015 - May 2021
-Train computer users on new systems by performing technical demonstrations to acquaint them with operational procedures • Installing network and computer systems. • Maintaining, repairing and upgrading network and computer systems. • Provide technical assistance to computer users. • Setting up personal computers (PC) for employee use, performing and ensuring proper installation of operating system and appropriate software. • Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems. Show less
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Education
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KCA University
Bachelor's degree, Information Technology -
KCA University
Bachelor's degree, Information Technology -
KCA University
Bachelor of Science - BS, Information Technology -
KCA University
Diploma, Information Technology