Rooms Reservations Manager

• Oct 2014 - Present

Assistant Manager

• Jul 2012 - Oct 2014

Work with the Manager in creating an environment to increase Sales by offering great World Class customer service to clients. Ensuring that the sales floor is ready for customers and that the lastest products are displayed. Communication with the sales team on exactly what is expected of them on a daily basis Work with the Manager in creating an environment to increase Sales by offering great World Class customer service to clients. Ensuring that the sales floor is ready for customers and that the lastest products are displayed. Communication with the sales team on exactly what is expected of them on a daily basis

Customer Service Representative

• May 2013 - Feb 2014

Customer Service Representative working with inventory control, sales, trade show meetings and presentations. Responsible for Southern Golf website and coordinating with IT to insure accuracy. Customer Service Representative working with inventory control, sales, trade show meetings and presentations. Responsible for Southern Golf website and coordinating with IT to insure accuracy.

Hotel Front Office Manager

• Jan 2003 - Jul 2012

Responsible for the hotel staff and guests in coordination with the Director of Hotel Operations. Accountable for reservations as well as meet and greet customers. Address customer problems as well as troubleshoot. Plan work schedules. Recruit and monitor relevant staff for their specific operations. Handle daily cash reconciliation of Front Desk Clerks. Provide training tools and classes for Front Office Personal. Maintain statistical-financial records, as well as manage budgets… Show more Responsible for the hotel staff and guests in coordination with the Director of Hotel Operations. Accountable for reservations as well as meet and greet customers. Address customer problems as well as troubleshoot. Plan work schedules. Recruit and monitor relevant staff for their specific operations. Handle daily cash reconciliation of Front Desk Clerks. Provide training tools and classes for Front Office Personal. Maintain statistical-financial records, as well as manage budgets and financial plans. Coordinated and facilitated the opening of the new hotel adding over 300 rooms and a new spa. Show less Responsible for the hotel staff and guests in coordination with the Director of Hotel Operations. Accountable for reservations as well as meet and greet customers. Address customer problems as well as troubleshoot. Plan work schedules. Recruit and monitor relevant staff for their specific operations. Handle daily cash reconciliation of Front Desk Clerks. Provide training tools and classes for Front Office Personal. Maintain statistical-financial records, as well as manage budgets… Show more Responsible for the hotel staff and guests in coordination with the Director of Hotel Operations. Accountable for reservations as well as meet and greet customers. Address customer problems as well as troubleshoot. Plan work schedules. Recruit and monitor relevant staff for their specific operations. Handle daily cash reconciliation of Front Desk Clerks. Provide training tools and classes for Front Office Personal. Maintain statistical-financial records, as well as manage budgets and financial plans. Coordinated and facilitated the opening of the new hotel adding over 300 rooms and a new spa. Show less

Direct Mail Supervisor

• Aug 2000 - Jun 2004

Worked in Marketing and Promotions at Blue Chip Since 2000 Worked in Marketing and Promotions at Blue Chip Since 2000

Owner and General Manager

• Jun 1990 - Aug 2000

Developed menus and recipes that would attract business. Facilitated ordering for both front and back of the house needs. Oversaw the development, training, and scheduling of all positions throughout the whole organization. Coordinated all catering events. Developed unique menus per the customer's request. Responsible for daily cash reconciliations, accounting, liabilities, and payroll. Developed menus and recipes that would attract business. Facilitated ordering for both front and back of the house needs. Oversaw the development, training, and scheduling of all positions throughout the whole organization. Coordinated all catering events. Developed unique menus per the customer's request. Responsible for daily cash reconciliations, accounting, liabilities, and payroll.

Title Agent

• Jun 1987 - Jun 1990

Agent in charge of residential and commercial loan closings. Rechecked all figures for closing costs and lender costs. Made sure all lenders requirements were met and a title was clean for new buyers. Closed on properties and coordinated all of the money transactions for purchase Agent in charge of residential and commercial loan closings. Rechecked all figures for closing costs and lender costs. Made sure all lenders requirements were met and a title was clean for new buyers. Closed on properties and coordinated all of the money transactions for purchase

Medical Laboratory Technician

• Apr 1978 - Sep 1987

Ran all laboratory testing ordered by Doctors. Help to insure that all testing was accurate and went through yearly inspection that was set up by the State of Illinois for Medical Laboratories. This was a privately owned lab by the doctors in the building. It has since closed. Ran all laboratory testing ordered by Doctors. Help to insure that all testing was accurate and went through yearly inspection that was set up by the State of Illinois for Medical Laboratories. This was a privately owned lab by the doctors in the building. It has since closed.