Experience

Luckey by Airbnb

• France
• Hospitality
• 1 - 100 Employee

• Property & Event Manager

  • Jan 2018 - Present

  Responsable conciergerie à Biarritz. Services de locations saisonnières. Services événementiels. Responsable conciergerie à Biarritz. Services de locations saisonnières. Services événementiels.



UEFA EURO 2016

• France
• Spectator Sports
• 1 - 100 Employee

• Welcome Services Coordinator

  • Apr 2015 - Dec 2016

  Responsible for setting up and coordinating welcome services operations at airports and hotels in France’s ten host cities and working with key counterparts to ensure that a high-quality guest experience is delivered in a seamless and consistent manner across all cities and official sites. General and pre-event: * Defining the welcome services provided to guests; * Attending site visits and completing site visit reports; * Developing operational plans for the guest management… Show more Responsible for setting up and coordinating welcome services operations at airports and hotels in France’s ten host cities and working with key counterparts to ensure that a high-quality guest experience is delivered in a seamless and consistent manner across all cities and official sites. General and pre-event: * Defining the welcome services provided to guests; * Attending site visits and completing site visit reports; * Developing operational plans for the guest management areas of hotels and airports in all host cities; * Liaising with the logistics, accommodation and event transport projects to determine requirements at hotels and airports respectively; * Implementing defined communication procedures; * Preparing relevant documentation, presentations, dot plans and running orders for airports and hotels in each location; * Developing welcome desk manuals for use at all welcome desks; * Developing matchday ticket distribution plans in cooperation with VIP administration and VIP venue operations teams; * Recruiting on-site coordinators; * Planning all training for the VIP welcome service and executing it; * Supporting the development of table top exercises and simulations; * Developing detailed shift plans for operational staff; * Producing regular reports on welcome service planning. Tournament role: * Ensuring that all welcome service operations at hotels and airports run smoothly from the tournament coordination centre; * Supporting and covering shifts for welcome service operations at hotels and airports; * Troubleshooting any guest management issues arising in host cities; * Coordinating protocol representatives for teams’ first arrivals at airports; * Coordinating information flows regarding charter flights and private jets; * Monitoring the levels of service offered to VIP guests; * Supporting the central coordination of VIP operations as required. Show less Responsible for setting up and coordinating welcome services operations at airports and hotels in France’s ten host cities and working with key counterparts to ensure that a high-quality guest experience is delivered in a seamless and consistent manner across all cities and official sites. General and pre-event: * Defining the welcome services provided to guests; * Attending site visits and completing site visit reports; * Developing operational plans for the guest management… Show more Responsible for setting up and coordinating welcome services operations at airports and hotels in France’s ten host cities and working with key counterparts to ensure that a high-quality guest experience is delivered in a seamless and consistent manner across all cities and official sites. General and pre-event: * Defining the welcome services provided to guests; * Attending site visits and completing site visit reports; * Developing operational plans for the guest management areas of hotels and airports in all host cities; * Liaising with the logistics, accommodation and event transport projects to determine requirements at hotels and airports respectively; * Implementing defined communication procedures; * Preparing relevant documentation, presentations, dot plans and running orders for airports and hotels in each location; * Developing welcome desk manuals for use at all welcome desks; * Developing matchday ticket distribution plans in cooperation with VIP administration and VIP venue operations teams; * Recruiting on-site coordinators; * Planning all training for the VIP welcome service and executing it; * Supporting the development of table top exercises and simulations; * Developing detailed shift plans for operational staff; * Producing regular reports on welcome service planning. Tournament role: * Ensuring that all welcome service operations at hotels and airports run smoothly from the tournament coordination centre; * Supporting and covering shifts for welcome service operations at hotels and airports; * Troubleshooting any guest management issues arising in host cities; * Coordinating protocol representatives for teams’ first arrivals at airports; * Coordinating information flows regarding charter flights and private jets; * Monitoring the levels of service offered to VIP guests; * Supporting the central coordination of VIP operations as required. Show less



Freelance Event Management

• Events Services
• 1 - 100 Employee

• Events Coordinator

  • Jan 2013 - Oct 2014

  2 years of expatriation as Freelancer. Market research and analysis. Sales & Marketing. Networking. Omani-French Cultural Center * Events coordination : exhibitions, conferences & meetings * Administration & accountings : scheduling, cash flow control & budget reporting Travel Guides - Le Petit Futé * Tourism Promotion & Marketing * Sourcing local service providers and institutional partners Galerie Neyb * Business Development * Digital Marketing 2 years of expatriation as Freelancer. Market research and analysis. Sales & Marketing. Networking. Omani-French Cultural Center * Events coordination : exhibitions, conferences & meetings * Administration & accountings : scheduling, cash flow control & budget reporting Travel Guides - Le Petit Futé * Tourism Promotion & Marketing * Sourcing local service providers and institutional partners Galerie Neyb * Business Development * Digital Marketing



TUI France

• Retail

• Operations & Development Manager

  • Apr 2010 - Dec 2012

  Operations Management * Supervising 100 tours per season (2500 pax/year) – Budget : 1M€ * Recruiting, training & managing a team of 10 to 15 seasonal workers * Conducting all bookings : transport & transfers, accommodation, activities * Defining programs and prepare relevant documentation * Ensuring smooth running of group tours in France & abroad * Dealing with customers satisfaction, building crisis management plan Product Development * Creating tailor-made… Show more Operations Management * Supervising 100 tours per season (2500 pax/year) – Budget : 1M€ * Recruiting, training & managing a team of 10 to 15 seasonal workers * Conducting all bookings : transport & transfers, accommodation, activities * Defining programs and prepare relevant documentation * Ensuring smooth running of group tours in France & abroad * Dealing with customers satisfaction, building crisis management plan Product Development * Creating tailor-made packages & circuits * Sourcing new products & services * Negotiating contracts with suppliers Show less Operations Management * Supervising 100 tours per season (2500 pax/year) – Budget : 1M€ * Recruiting, training & managing a team of 10 to 15 seasonal workers * Conducting all bookings : transport & transfers, accommodation, activities * Defining programs and prepare relevant documentation * Ensuring smooth running of group tours in France & abroad * Dealing with customers satisfaction, building crisis management plan Product Development * Creating tailor-made… Show more Operations Management * Supervising 100 tours per season (2500 pax/year) – Budget : 1M€ * Recruiting, training & managing a team of 10 to 15 seasonal workers * Conducting all bookings : transport & transfers, accommodation, activities * Defining programs and prepare relevant documentation * Ensuring smooth running of group tours in France & abroad * Dealing with customers satisfaction, building crisis management plan Product Development * Creating tailor-made packages & circuits * Sourcing new products & services * Negotiating contracts with suppliers Show less



UNIGLOBE Dahlan Tours & Travel

• Jordan
• Travel Arrangements
• 1 - 100 Employee

• MICE Sales & Marketing Manager

  • Apr 2008 - Dec 2009

  Incoming Travel Agency specialized in Business Tourism. Business Development * Portfolio Management * Submitting bids in response to tenders, establishing pricing strategies * Promotion : organising a Familiarization Trip for 30 travel agents from 20 different countries Supervising the MICE Department * Introducing new work tools & implementing procedures * Managing a team of 2 co-workers Incoming Travel Agency specialized in Business Tourism. Business Development * Portfolio Management * Submitting bids in response to tenders, establishing pricing strategies * Promotion : organising a Familiarization Trip for 30 travel agents from 20 different countries Supervising the MICE Department * Introducing new work tools & implementing procedures * Managing a team of 2 co-workers



Quiksilver Europe

• France
• Retail Apparel and Fashion
• 100 - 200 Employee

• Assistant Event Manager

  • Apr 2007 - Oct 2007

  Assisting in the organisation of international sport competitions (surf, skate, snowboard). Logistics * Ensuring delivery of equipment * Monitoring set-up on-site communication tools, distribute promotional items & goodies Operations * Supervising transport & accommodation services * Booking airport transfers, car rentals & catering for special needs Overall coordination * Scheduling * Troubleshooting * Assisting guests, sponsors & journalists with… Show more Assisting in the organisation of international sport competitions (surf, skate, snowboard). Logistics * Ensuring delivery of equipment * Monitoring set-up on-site communication tools, distribute promotional items & goodies Operations * Supervising transport & accommodation services * Booking airport transfers, car rentals & catering for special needs Overall coordination * Scheduling * Troubleshooting * Assisting guests, sponsors & journalists with their requests Show less Assisting in the organisation of international sport competitions (surf, skate, snowboard). Logistics * Ensuring delivery of equipment * Monitoring set-up on-site communication tools, distribute promotional items & goodies Operations * Supervising transport & accommodation services * Booking airport transfers, car rentals & catering for special needs Overall coordination * Scheduling * Troubleshooting * Assisting guests, sponsors & journalists with… Show more Assisting in the organisation of international sport competitions (surf, skate, snowboard). Logistics * Ensuring delivery of equipment * Monitoring set-up on-site communication tools, distribute promotional items & goodies Operations * Supervising transport & accommodation services * Booking airport transfers, car rentals & catering for special needs Overall coordination * Scheduling * Troubleshooting * Assisting guests, sponsors & journalists with their requests Show less