Accounting Assistant

• Nov 2020 - Present

Service Administrator

• Dec 2016 - Nov 2020

Customer Care Advocate

• Dec 2015 - Dec 2016

• Handle inbound calls from customers about their bill, usage, plans & features changes, and scheduling payment arrangements. • Troubleshoot devices, take payments, determine credits if needed, suspend and reconnect services, order equipment. • Handle inbound calls from customers about their bill, usage, plans & features changes, and scheduling payment arrangements. • Troubleshoot devices, take payments, determine credits if needed, suspend and reconnect services, order equipment.

Customer Service Desk/Cash Office

• Aug 2015 - Jun 2016

• Work at the customer Service Desk, performing returns, tagging and pricing merchandise for re-stock. Making change orders for POS associates, answering the telephone and contacting the appropriate department or person to handle the call. • Ringing up customer’s merchandise, counting money drawers, verifying merchandise for damage, helping customers with pick-up order from the web, keep track of equipment and department keys as well as vendors visits. Balance and check all registers and make daily deposits for the store. Show less

General Manager

• Apr 2015 - Jul 2015

Leadership Leadership

Store Manager

• Apr 2013 - Apr 2015

Hire, lead, and develop employees. Inventory, labor, scheduling of staff, forecast sales, and manage the day to day operation of the store. Hire, lead, and develop employees. Inventory, labor, scheduling of staff, forecast sales, and manage the day to day operation of the store.

Cook II

• Aug 2012 - Apr 2013

• Follow recipes and/or product directions for preparing, seasoning, cooking, tasting, carving, and serving meats, vegetables, and other food stuffs for consumption in eating establishments. • Prepare foods by operating a variety of kitchen equipment to measure and mix ingredients, washing, peeling, cutting and shredding fruits and vegetables, and trimming and cutting meat, poultry or fish for culinary use. • Taste products, read menus, estimate food requirements, check production, and keep records in order to accurately plan production requirements and requisition supplies and equipment. • Clean and sanitize work stations and equipment and meet all of Sodexo, client and regulatory rules and procedures. • Provide the highest quality of service to customers at all times. Show less

Student

• Sep 2010 - Feb 2013

Trained in managerial accounting, hotel, restaurant, and casino management, event planning, database, MS Office applications, critical thinking, a consultant for a mock company, hospitality, statistic and probability. Trained in managerial accounting, hotel, restaurant, and casino management, event planning, database, MS Office applications, critical thinking, a consultant for a mock company, hospitality, statistic and probability.

Data Operator I

• 2010 - 2010

Data entry, customer service, train, quality. Data entry, customer service, train, quality.