Experience

Hivehouse Digital
• United States
• Marketing Services
• 1 - 100 Employee
• Client Services Account Manager

  • Jan 2022 - Present


Integrated Design, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Mar 2020 - Jan 2022

  Serve as the relationship manager for clients for the life of the relationship with IDI. • An ongoing resource available to help resolve outstanding issues. • Develop strong relationships with clients and stakeholders. • Serve on cross-departmental teams to convey client feedback. Monitor the satisfaction of existing clients in the form of surveys, check-in calls, and other engagement strategies and campaigns. • Identify client needs and communicate requested product and service improvements to internal stakeholders. • Focus on client delight and client retention. • Look for value-adds and suggest additional resources, solutions, and services. Integrated Design, Inc. (IDI) is an industry leader in employee data integration. Over 25,000 companies in North America have used IDI to integrate a wide range of employee data across hundreds of applications. Show less



Motawi Tileworks

• United States
• Manufacturing
• 1 - 100 Employee

• • Mar 2015 - Mar 2020

  Motawi Tileworks makes handcrafted tile as art pieces and for residential and commercial installations. They specialize in historically driven Art Nouveau, Arts and Crafts, and Midcentury Modern aesthetics. Motawi tile installations grace homes and public spaces worldwide.Develop a trusted relationship with clients from the initial meeting to the completion of projects and beyond. Hold initial meetings with potential clients to determine project scope, budget, timing, and design direction. Once the direction is determined, I would create unique installation designs for the client's backsplashes, fireplaces, showers, and floors. Deliver exceptional customer service consistently throughout the various stages of projects with both internal and external clients. Show less

• • Sep 2012 - Mar 2015

  My primary role was to engage and delight clients through personal interactions and enticing gallery displays and layouts. Deliver exceptional customer service consistently with both internal and external clients. I used my design skills to remodel the gallery to create an inviting and rewarding client experience.



Borders

• Belgium
• Online Audio and Video Media

• Store Designer

  • Sep 2005 - Jul 2009

  Designed and planned Borders Express/Waldenbooks bookstore remodels and relocations as well as Paperchase stores. Manage project schedule and coordinated information with key stakeholders and clients. Borders Group, Inc. was a book and music retailer. Operating Borders superstores, Borders Express, Waldenbooks, Borders airport stores, and Paperchase stores. Designed and planned Borders Express/Waldenbooks bookstore remodels and relocations as well as Paperchase stores. Manage project schedule and coordinated information with key stakeholders and clients. Borders Group, Inc. was a book and music retailer. Operating Borders superstores, Borders Express, Waldenbooks, Borders airport stores, and Paperchase stores.