Experience

FRAMECAD

• New Zealand
• Construction
• 100 - 200 Employee

• General Manager Customer Experience and Supply

  • Sep 2021 - Present

  Working with customers and internal teams to provide the most satisfying customer experience to our Framecad Network.- Customer journey mapping / excellent customer onboarding processes- Scalability of operational processes to cope with company growth and improve team's productivity- Project Manage cross functional teams for speeding up deliveries- Multi functional with business development in Europe- Developping highly effective teams in cross functions

• Regional Manager - Asia-Pacific-W. Europe

  • Jan 2015 - Sep 2021

  FRAMECAD is an advanced, end-to-end design and build system including Intelligent software (engineering, designing and detailing) as well as manufacturing equipment for Light Gauge Steel framing construction.My responsibility includes :-Global Sales Management to meet budget on Asia (China + SEA) and Pacific Territories.-People Management for a team of 4 sales, 2 technical people and 3 operational staffs. -Sales development for the region: -Marketing Budget Management in Asia-Pacific-Budget and P&L Monitoring



Bolloré Logistics

• France
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• NZ-Pacific Trade Manager

  • Apr 2012 - Feb 2015

  Bollore Logistics offers a full range of services and industry expertise. They develops customized solutions to suit the needs and priorities of each customer, with a responsible, ethical approachAlso their dedicated Pacific Departments in each office make them more efficient.My responsibility includes :- Business development within the Pacific area where SDV is strongly present : New Caledonia, Fiji, Wallis, Vanuatu, French Polynesia.- Customer service and operations management for Pacific and French trade- Over dimensional project management : Heavy Lifts, Break bulk overweight cargo - Sales team support with Pacific expertise- Supply Chain management

• HKG and South China Manager SAGA

  • Jan 2011 - Apr 2012

  Manage the 3 SAGA offices in South China :Hong-KongShenzhenGuangzhou

• SAGA Express Asia Manager

  • Oct 2009 - Jan 2011

  Responsible for commercial and operational development of Saga Express Product in Asia.SAGA is now renamed Bollore Logistics



DB Schenker

• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Key account coordinator

  • Oct 2007 - Nov 2009

  Manage supply chain organization (import/export, sea, air and combine transport), commercial relations, tenders, quotations and customer visits, Good expertise for transport documentation and international custom rules.Main parts of the European traffic are importations from Asia. Manage supply chain organization (import/export, sea, air and combine transport), commercial relations, tenders, quotations and customer visits, Good expertise for transport documentation and international custom rules.Main parts of the European traffic are importations from Asia.



DECATHLON FRANCE

• France
• Retail
• 700 & Above Employee

• Import manager

  • Mar 2007 - Oct 2007

  Excelled in customer service relations, flow and sea traffic organization.Follow up of statistics and logistic service providers.Big service quality control in terms of budget and transit time. Excelled in customer service relations, flow and sea traffic organization.Follow up of statistics and logistic service providers.Big service quality control in terms of budget and transit time.