Sr. Manager, Data and Insights

• Aug 2022 - Present

Customer Engagement Manager III - Audiences

• Aug 2021 - Aug 2022

Customer Engagement Platform Manager - Audiences

• Oct 2019 - Aug 2021

Formulated and executed audience strategies for a variety of campaigns and channels in multiple business units, increasing engagement rates and providing incremental revenueComplied audience insights for a variety of sources to educate partners, including executive, to inform campaign strategy, messaging, targeting, and identify new business opportunitiesBuilt and maintained a project tracking system for our team that help manage our team’s projects and informed partners of process and outcomesWorked in cross-functional teams to ensure campaigns were successfully launched and measured

Customer Engagement Platform, Performance Associate - Data Science

• Jul 2017 - Oct 2019

Designed and managed internal processes to track and document analytic projects for the departmentWorked with cross-functional partners to develop analytic productsCreated materials and processes to educate partners, including executives, about all analytic learningsUsed experimental design, programming, and statistical skills to perform tests and deliver results

Revenue Management and Analytics Professional Intern

• Nov 2016 - Jul 2017

Analyzed complex data from a variety of sources and made recommendations based on the resultsCompleted User Interface testing in a variety of environmentsPerformed analysis on testing results using a variety of data sourcesProvided support for the team’s ad hoc projectsUtilized a variety of software to create meaningful data visualizations for several mediums

College Program Intern

• Apr 2016 - Oct 2016

Assisted Guests with their shopping experienceCreated Magical Moments to enhance brand image and customer satisfactionUtilized the Point of Sale to certify Guests were personally taken care of in an efficient mannerAssured that all Guests and Cast Members are in a clean and safe environmentRaised over $1000 for Disney Conservation Fund with Guests’ donations Assisted Guests with their shopping experienceCreated Magical Moments to enhance brand image and customer satisfactionUtilized the Point of Sale to certify Guests were personally taken care of in an efficient mannerAssured that all Guests and Cast Members are in a clean and safe environmentRaised over $1000 for Disney Conservation Fund with Guests’ donations

Corporate Contracts Intern

• May 2014 - Jun 2016

Assisted in writing presentations and publications for government conferences,Created spreadsheets to analyze company complex data to help visualize results,Utilized a variety of data sources to ensure all company data was current and accurate,Retooled several reports to increase efficiency and improve data visualization,Maintained a variety of databases with contract and vendor information,Reorganized and disposed of old files to improve efficiency of workflow,Updated Subcontracts boiler contracts to reflect new Federal Acquisition Regulations,

Student Philanthropy Intern

• Aug 2015 - May 2016

Recruit members for Student Alumni Council, Assist with Annual Giving Campaigns, Prepare Direct Mailings, Plan and execute campus wide philanthropic events, Updated donor records, Assisted with implementation of alumni call center.

Resident Advisor

• Aug 2013 - May 2016

Organized programs for residents about success and building communities, Successfully mediate problems between students with successful results, Create materials that educate residents about different issues affecting college students, Member of Assistant Director Search Committee, Established first Living Learning Community for Leadership and Civility on campus

Tutor

• Aug 2013 - May 2016

Present an easier understanding and views of difficult materials to students, demonstrate to students new and different studying techniques increasing their grade up one letter

Youth Advisory Council Member

• Sep 2011 - Sep 2015

Plan and execute different service projects; Test and evaluate effectiveness of new promotional products before they were launched; Promote new products and projects to help raise awareness to cause Plan and execute different service projects; Test and evaluate effectiveness of new promotional products before they were launched; Promote new products and projects to help raise awareness to cause

Founder

• Jul 2010 - Jan 2015

Promoted, planned and hosted events to give away books to under privileged children; Organized book drives, inventoried and cataloged donated books; Managed and maintained monetary donations, expenses and other accounting duties Promoted, planned and hosted events to give away books to under privileged children; Organized book drives, inventoried and cataloged donated books; Managed and maintained monetary donations, expenses and other accounting duties

Sales Associate

• Mar 2011 - Mar 2014

Assist customers in selecting products that fit their needs; Work with other team associates to prepare the store for different promotions; Complete projects in a timely manner using proper merchandising techniques; Routinely praised for being dependable and cross-trainable Assist customers in selecting products that fit their needs; Work with other team associates to prepare the store for different promotions; Complete projects in a timely manner using proper merchandising techniques; Routinely praised for being dependable and cross-trainable