Experience

Virgin Trains Ticketing

• Travel Arrangements
• 300 - 400 Employee

• Food & Beverage Proposition

  • Oct 2017 - Present

  Currently mentoring small businesses to help them grow and develop. Currently mentoring small businesses to help them grow and develop.



RBH

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Head of Food & Beverage

  • Jan 2015 - Sep 2016

  REDEFINE BDL MANAGEMENT Jan 2015-August 2016 UK’s leading hotel management company with 68 hotels and 2000 employees. Managing hotels for Hilton, Marriott, Crowne Plaza and Holiday Inn Head of Food & Beverage, Reporting to the Chief Operating Officer, successfully planning and working across the organisation to implement the business strategy, achieving £60m Food & Beverage revenue budget across 68 multi brand hotel restaurants bars & meetings venues. ACHIEVEMENTS RedefineBDL Management: Head of Food & Drink Jan 2015-Sept 2016 • Plan, lead and project managed the restaurant & bar concept for a £20m new hotel from concept creation to opening. • Development of marketing strategy, product training tools and staff incentive schemes driving brand preference & incremental spend. • Introduced food quality improvement & risk management processes to the ‘Purchase to Pay’ system, 5% savings, increase in dish quality & consistency. • Delivered annual business targets: 5% revenue growth, multiple restaurant openings, employee retention through training & development platform. • Implementation of group wide key performance metrics achieving targets across brand standards, revenue, H&S and customer satisfaction. • 4pt increase in customer satisfaction scores across the group, setting KPI targets, tracking performance, focusing on areas for service improvements. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Senior Planning & Project Manager, Europe

  • Jan 2008 - Jan 2015

  INTERCONTINENTAL HOTELS GROUP 2003-2015 One of the world’s leading hotel groups with over 5000 hotels globally, 350,000 employees, $1,805m turnover Planning & Development Manager Restaurants & Bars 2008-2015 Reporting to VP of restaurant & bars, proactively seeking business opportunities aligned with company vision, identifying service, product and performance improvement opportunities. Scope, plan, manage cross functional projects, stakeholder expectations, quality & risk strategies. Leading a team of direct reports. Intercontinental Hotels Group: Planning & Development Manager 2008-2015 • Winner of 2014 ‘Cateys’ hospitality award in the nutrition category and IHG Operations Support Employee of the Year. • End to end execution planning, development, delivery of Meetings & Events solution, menu development, comms plan, commercial toolkit. 10% growth in bookings. • Project initiation & implementation of service/behaviours programme across UK/German market. 5pt YoY growth guest satisfaction scores, No.1 global position. • Creation of standard operating procedures, design and reporting of mystery shopper audit programme, tracking sustainable implementation. • Achieved 21% yoy sales growth with launch of high street coffee brand, whole cycle project from initial business requirements to benefits realisation. • Testing, commissioning and operations handover of the Holiday Inn brand ‘All Day Dining’ menu concept, Board approval as brand standard across Europe. • Supplier category management review, realising £1.2m cost savings across high volume product lines. • Creation of compliance tools to implement EU legislation – Food Information for Consumers Regulation across 110 UK hotels. Show less



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Commercial Manager - Procurement

  • 2003 - 2007



Granada Compass

• Brand Manager

  • 2000 - 2003



Forte Hotels

• Hospitality
• 1 - 100 Employee

• Purchasing Manager

  • 1997 - 2000