Experience

Pelindaba Lavender Farms

• United States
• Farming
• 1 - 100 Employee

• Owner, Pelindaba Lavender Ashland

  • Aug 2019 - Present

  Pelindaba Lavender Ashland is a unique retail environment featuring the widest collection of farm-based lavender products we know of anywhere. Personal care, therapeutic, culinary, household, pet and floral products all handmade from organically certified lavender at our San Juan Island, WA farm. ▪ Direct daily operations, functions, and decisions of the Pelindaba Lavender Ashland product gallery. Pelindaba Lavender Ashland is a unique retail environment featuring the widest collection of farm-based lavender products we know of anywhere. Personal care, therapeutic, culinary, household, pet and floral products all handmade from organically certified lavender at our San Juan Island, WA farm. ▪ Direct daily operations, functions, and decisions of the Pelindaba Lavender Ashland product gallery.



Amazon Web Services (AWS)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Manager, Salesforce Security, Data and QA, Business Technology & Services

  • Oct 2018 - Aug 2019

  ▪ Drove a new culture of security within the AWS’ Salesforce.com platform. Defined the first security program objectives, strategies, and tenets. Worked proactively with security teams and management to identify key human-based risks and how to help address them via program initiatives.▪ Delivered new security access controls and an extensible permissions model to significantly reduce data visibility.

• Manager, Salesforce Platform, Global Business Operations

  • Jun 2015 - Oct 2018

  ▪ Own the strategic roadmap and drive the acceleration of AWS’ Salesforce.com platform development including system architecture, governance, security and compliance, and data quality solutions to achieve strategic goals and address the rapidly growing challenges of a dynamic, global team

• Senior Program Manager, WW Sales Operations

  • Jul 2011 - Jun 2015

  ▪ Directed daily operations, functions, and decisions of AWS Salesforce.com program including managing a multi-million dollar budget, team staffing, system governance and security, management of 14 third party vendors, and more▪ Spearheaded major initiatives to transform Salesforce.com into a highly complex, global business critical tool for five AWS business lines with multiple integrations and operations processes mastered in the system. Successfully launched two new business lines onto the platform and increased usage more than 580% in less than three years▪ Integral role in the overall CRM strategy at Amazon.com and growing the footprint to become a global Top 50 SFDC customer



Bluewolf

• United Kingdom
• Graphic Design

• Director of Professional Services, Western Region

  • Jan 2009 - 2010

  Bluewolf is a recognized leader in Software-as-a-Service (SaaS) consulting with over 3,000 customers. - Salesforce.com's #1 Implementation & Training Partner- Custom Cloud Application Development- Bluewolf Blueprinting: helps companies define their vision & execute business strategy Bluewolf On Demand Services Specialties: Cloud Computing, SaaS, SFDC, Agile Business Consulting, Enterprise Informational Technology Consulting▪ Directed daily operations, functions, and decisions of nine direct reports, reporting directly to Managing Director / VP▪ Owned, managed and delivered Bluewolf Blueprinting strategic initiatives including vendor analysis, benchmarking, system strategy, resource planning, and technology roadmaps▪ Engagement Manager accountable for project success for $1.8M in project billing ensuring professional services delivery, quality and risk management ▪ Contributed to $1.6M in consulting sales, including project definition, RFP / RFI response, product demonstrations, budget design and proposal, executive presentation, and contract negotiations ▪ Documented success in recruiting, training, managing and mentoring staff

• Senior Consultant

  • Dec 2007 - Jan 2009

  ▪ Managed more than 50 technology projects toward customer satisfaction including project plan development, budget management, resource scheduling, and risk management while employing analytic, communication, organizational and relationship-building skills▪ Commanded enterprise-wide technology projects across diverse markets and industries within aggressive timeframes

• Consultant

  • Nov 2006 - Dec 2007

  ▪ Held end-to-end engagement responsibilities including requirements gathering, process analysis, solution design and documentation, configuration, data migration, user acceptance testing, adoption and training▪ Team leader and individual contributor specializing in design, development and implementation of CRM solutions to clients’ business problems across a number of industries, including healthcare (The Joint Commission Resources), media (CBS Interactive, CNN, Fox Interactive Media/MySpace International) financial services (CIT Group), technology (ExactTarget), security (The Diebold Company of Canada) manufacturing and distribution (Stanley Black & Decker), not-for-profit and more (Marc Benioff Mauna Koa Property)



Echo Lane

• United States
• Retail

• CRM Implementation Consultant

  • Jul 2006 - Nov 2006

  ▪ Provided CRM services including business process consulting, configuration, data management, and training▪ Conducted management and user training sessions, developed training documentation for ongoing system support, as well as standardized business practices for data entry and usage ▪ Provided CRM services including business process consulting, configuration, data management, and training▪ Conducted management and user training sessions, developed training documentation for ongoing system support, as well as standardized business practices for data entry and usage



Protiviti

• United States
• Business Consulting and Services
• 700 & Above Employee

• Marketing and Sales Support Specialist

  • Mar 2005 - Jul 2006

  ▪ Managed Chicago marketing operations in support of 18 Managing Directors▪ Produced and directed event, conference and seminar operations for Chicago region including concept design, contract negotiations, communications, collateral and more▪ Drove strategic initiatives via Salesforce.com to generate new business in existing accounts and new markets across service, industry and product lines for the eight offices in the Central Area ▪ Managed Chicago marketing operations in support of 18 Managing Directors▪ Produced and directed event, conference and seminar operations for Chicago region including concept design, contract negotiations, communications, collateral and more▪ Drove strategic initiatives via Salesforce.com to generate new business in existing accounts and new markets across service, industry and product lines for the eight offices in the Central Area



TBG Financial

• Financial Services

• Business Development Manager

  • 2003 - 2004

  ▪ Directed all marketing communications and business development operations, including the management of nine direct reports among eight offices nationwide, reporting directly to the Chief Operating Officer▪ Identified business opportunities, coordinated and led focused business development processes, developed targeted proposal responses, gathered and reported intelligence, and recommended capture strategies▪ Established and fostered extensive collaboration across departments, among different levels of management, and with strategic alliance representatives▪ Partner to Senior Executive Vice President in marketing research activities to determine areas for potential consulting services, strategic partner penetration, sales coverage, and market conditions. Presented findings and recommendations to management ▪ Implemented, administered, and trained staff on enterprise-wide Salesforce.com system

• Marketing Coordinator

  • 2000 - 2003

  ▪ Prepared advanced, company specific marketing and correspondence materials for executives including request for proposal responses, fee agreements, financial modeling reports, and other graphic presentations▪ Led the Business Development team in the support of 30 sales consultants▪ Project managed with effective combination of balancing multiple priorities and innovative strategies to continually meet and exceed company objectives▪ Overall research, writing and editing responsibility for department