Julie Hannah
Ministerial Support Officer (Temporary Deployment) at Department of Treasury WA- Claim this Profile
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Ryan Emanuel, Assoc CIPD
Julie was my contact at WAAMH when the City of Swan engaged them to source a training solution. Julie offered excellent customer service from the get-go. She invited me into the WAAMH offices for our first meeting and really wanted to understand the needs of the City, as to offer us the best possible solution. Following a discussion regarding the need to have the training personalised, she developed a change tracker that I could access, which was really useful for me as the client to understand exactly where and when the content for our training was being amended. I could always rely on Julie to get back to me when I made contact with her and have no hesitation in recommending her for future roles.
Ryan Emanuel, Assoc CIPD
Julie was my contact at WAAMH when the City of Swan engaged them to source a training solution. Julie offered excellent customer service from the get-go. She invited me into the WAAMH offices for our first meeting and really wanted to understand the needs of the City, as to offer us the best possible solution. Following a discussion regarding the need to have the training personalised, she developed a change tracker that I could access, which was really useful for me as the client to understand exactly where and when the content for our training was being amended. I could always rely on Julie to get back to me when I made contact with her and have no hesitation in recommending her for future roles.
Ryan Emanuel, Assoc CIPD
Julie was my contact at WAAMH when the City of Swan engaged them to source a training solution. Julie offered excellent customer service from the get-go. She invited me into the WAAMH offices for our first meeting and really wanted to understand the needs of the City, as to offer us the best possible solution. Following a discussion regarding the need to have the training personalised, she developed a change tracker that I could access, which was really useful for me as the client to understand exactly where and when the content for our training was being amended. I could always rely on Julie to get back to me when I made contact with her and have no hesitation in recommending her for future roles.
Ryan Emanuel, Assoc CIPD
Julie was my contact at WAAMH when the City of Swan engaged them to source a training solution. Julie offered excellent customer service from the get-go. She invited me into the WAAMH offices for our first meeting and really wanted to understand the needs of the City, as to offer us the best possible solution. Following a discussion regarding the need to have the training personalised, she developed a change tracker that I could access, which was really useful for me as the client to understand exactly where and when the content for our training was being amended. I could always rely on Julie to get back to me when I made contact with her and have no hesitation in recommending her for future roles.
Credentials
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The Future of Workplace Learning
LinkedInJan, 2021- Nov, 2024
Experience
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Department of Treasury WA
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Australia
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Public Policy Offices
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100 - 200 Employee
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Ministerial Support Officer (Temporary Deployment)
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Jan 2023 - Present
Situated in the Executive and Ministerial Support Unit - Office of the Under Treasurer, this role tracks and coordinates correspondence between the Department of Treasury and the Treasurer's Office.
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Organisational Development Support Officer
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Jan 2020 - Jan 2023
The Department of Treasury is the principal economic and financial advisor to the Western Australian government. This role contributes to the organisation's Learning and Organisational Development (OD) initiatives.ACHIEVEMENTS• Led the 2022 National Reconciliation Week and NAIDOC Week Working Group - coordinating, promoting and delivering a program of events and education to staff.• Developed the 2022 Diversity and Inclusion Calendar of Events in line with Public Sector strategies.• Manage the 'Coffee Shop Forum' Program: coordinating and hosting online presentations with speakers on business related, diversity and inclusion, and wellbeing topics.• Coordinated the rollout of Bullying and Harassment training achieving a 93% attendance rate. • Led the 2021 Movember campaign: promotion, participant support, coordinated and ran a 'Treasury Hunt', and hosted a morning tea. Nine teams participated in the Hunt. Our team raised $3,595.• Increased Accountability and Ethical Decision Making (AEDM) currency by an average of 7%, by implementing a monthly reporting and notification process.• Developed e-learning modules - Manager Induction and Graduate Supervisor Training.RESPONSBILITIES• Coordinate the rollout of learning and organisational development programs.• Internal event coordination including stakeholder liaison, invitations, venue bookings, ICT and catering.• Manage learning requests including approvals, bookings and payments. • Administer the Learning Management System (Click2Learn).• Create and maintain the OD calendar.• Write promotional communications for OD initiatives.• Create surveys to gain program feedback, analyse results and write evaluation reports.• Training evaluation analysis and reporting.• Undertake monthly reporting on compliance and risk currency and completion training, notifying staff due for refresher training.• Procurement, purchase orders, accounts processing, and budget monitoring.• Enquiry management. Show less
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Western Australian Association for Mental Health
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Australia
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Non-profit Organizations
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1 - 100 Employee
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Training Coordinator - (Fixed Term)
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Jun 2018 - Jun 2019
WAAMH is the peak body for the community mental health sector in Western Australia. This role managed the delivery of mental health training services to the Western Australian community including consumers; carers; health professionals; local and state government clients; community service and ATSI organisations; corporates; and the general public. ACHIEVEMENTS• Implemented interim training development processes ensuring continuity of training delivery during a change period.• Marketed training courses via digital and social media consistently achieving a fully booked training calendar three months in advance i.e. 100% capacity.• Coordinated and marketed training workshops facilitated by international mental health expert Rachel Perkins achieving 100% capacity and generating a profit.• Coordinated phase one of the eating disorder awareness training project in collaboration with the National Eating Disorders Collaboration (NEDC) ensuring trainers were prepared for training delivery.• Implemented skills testing as part of the contract training specialist recruitment process ensuring candidates met strategic requirements.• Conducted end-to-end recruitment for contract training specialists increasing the pool to 13.• Developed and delivered the training specialist onboarding ensuring foundational understanding, a consistent approach and team cohesion.RESPONSIBILITIES• Consulted with members and clients to establish training requirements and wrote training proposals• Coordinated contract training specialists, lived experience speakers, and administration staff to develop, deliver and administer training courses• Oversaw contract training specialists• Created, published and marketed WAAMH's public training course schedule and scheduled client training courses• Managed training registrations• Researched and responded to customer enquiries• Problem solved issues with contract trainers, training courses, and clients Show less
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Training & Events Support Officer (Fixed Term)
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Oct 2017 - Jun 2018
This role coordinated training courses in Perth Metro and Regional Western Australia and provided support to the events team to deliver conferences and special events.ACHIEVEMENTS• Managed onsite customer service at the Tenancy WA Conference and A Night with Michael Leunig event achieving at 90% customer satisfaction rate.• Saved printing and resource costs by re-designing training administrative processes.• Created efficiency and consistency through establishing information management standards.RESPONSIBILITIES• Managed registrations and enquiries for training and events• Managed procurement and purchase orders for training specialists, venues, catering, and travel• Promoted training courses via social and digital media• Produced, prepared and distributed training and event collateral• Coordinated training and event volunteers including recruitment and induction• Reporting• Agendas and minutes. Show less
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Scarborough Traditional Acupuncture
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Scarborough, Perth
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Clinic Administrator
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Aug 2013 - Oct 2017
STA offers Traditional Chinese Medicine, massage and Bowen Therapy services. This role administered the day-to-day running of the clinic. ACHIEVEMENTS • Developed clinic processes and procedures and wrote the operating procedures manual • Identified areas for improvement strengthening customer service, operations and legal compliance: eg. wrote privacy statement, instigated product scanning and an electronic communications app • Training and support of reception staff. RESPONSIBILITIES • Coordinated daily clinic operations including bookings and wait-lists • Front line reception, customer service and practitioner support • Payment and HICAPS processing • Financial reconciliations and invoicing • Stock maintenance, ordering and receipting • Database management. Show less
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Silverchain Group
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Australia
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Hospitals and Health Care
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700 & Above Employee
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Project Support Officer - Property & Procurement (Fixed Term)
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Feb 2013 - Jun 2013
Silver Chain provides personal healthcare services to aged, disabled and terminally ill people. This role supported the Property & Procurement team. ACHIEVEMENTS • Coordinated the multi-functional device tender enabling a preferred supplier to be selected with device numbers being reduced from 212 to 57: * Conducted needs analysis gathering and analysing user requirements across 45 WA sites * Scored KPIs, value adding items, sustainability and referee responses * Cost analysis * Central point of contact for vendors, IT, Marketing, and Procurement staff • Coordinated productivity analysis and contract consolidation plan for the Procurement Team • Coordinated, collated and scored referee responses for the Wound Care Consumables Tender. • Identified areas for improvement by conducting a customer satisfaction survey. Show less
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Telstra
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Australia
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Telecommunications
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700 & Above Employee
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Project Officer - South Brisbane Exchange Fibre Upgrade Project (Fixed Term)
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Aug 2012 - Dec 2012
This role coordinated and case managed PTSN and Broadband migrations from copper to fibre optic cable as part of the South Brisbane Exchange Fibre Upgrade Project. ACHIEVEMENTS Contributed to the project meeting its legal deadline by: • Placing order requests • Coordinating after-hours migrations, exchanged based diversions, hotline testing post migration • Processing service cancellations • Problem solving client issues • Case managing held orders and issues. This role coordinated and case managed PTSN and Broadband migrations from copper to fibre optic cable as part of the South Brisbane Exchange Fibre Upgrade Project. ACHIEVEMENTS Contributed to the project meeting its legal deadline by: • Placing order requests • Coordinating after-hours migrations, exchanged based diversions, hotline testing post migration • Processing service cancellations • Problem solving client issues • Case managing held orders and issues.
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Queensland Treasury
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Government Administration
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500 - 600 Employee
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Project Support Officer - Information Branch
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Nov 2010 - Jun 2012
This role supported the Manager, Corporate Solutions and involved working across various teams within the Information Branch (IT) ensuring continuity of business support services to the wider organisation. ACHIEVEMENTS • Coordinated the Wet Season Business Continuity Project in response to the 2011 Brisbane floods: * Established business rules, processes, communication channels, contact information, remote access, contact cards, and questions & answers * Communication activities: Management presentations, wrote online reference material. Recruitment and HR activities: • Wrote position descriptions, job advertisements, comparative statements • Organised and attended interviews • Coordinated referee and criminal history checks • Coordinated inductions, employment extensions and direct appointments • Workshop and training coordination. Specialist Tasks: • Online documentation and intranet updates • Internal service contract monitoring and renewal • Project plan creation • Research and analysis for whole-of-Government requirements. General Administration: • IT administration • Meeting scheduling and diary management • Agendas and minutes. Show less
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Cairns Regional Council
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Government Administration
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300 - 400 Employee
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Program Administrator - Asset Management Development Program
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Oct 2009 - Sep 2010
This role supported the Asset Management Development Program team enabling them to meet program milestones. RESPONSIBILITIES • Agendas and minutes • Meeting scheduling • Diary management • Project register maintenance • Coordination and compilation of reporting requirements • Purchasing and expenses • Process development • Documentation development and maintenance • Training coordination • Writing intranet content • Travel arrangements. This role supported the Asset Management Development Program team enabling them to meet program milestones. RESPONSIBILITIES • Agendas and minutes • Meeting scheduling • Diary management • Project register maintenance • Coordination and compilation of reporting requirements • Purchasing and expenses • Process development • Documentation development and maintenance • Training coordination • Writing intranet content • Travel arrangements.
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Waitakere City Council
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Political Organizations
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1 - 100 Employee
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Training and Documentation Officer - Information Management
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Oct 2006 - Feb 2008
Part of the Information Management Project Office (IMPO), this role was responsible for training and documentation projects and decentralising IT training into business units. ACHIEVEMENTS • Coordinated the transition of project based IT training into a 'business as usual' maintenance model: * Developed and delivered train-the-trainer workshops saving $15,000 in external training costs * Implemented coaching plans for business unit trainers * Established content ownership and implemented a content update process * Created a central repository for shared training material • Reduced calls to the IT Helpdesk by developing and delivering an information management induction • Developed and delivered SAP and Pathway systems training • Wrote SAP and Pathway end-user online documentation • Implemented Council's online documentation update process • Training consultant for the TRIM (eDRMS) and Digitisation Project: * Wrote the training plan * Training coordination * Training development and delivery * Post training follow up * Collation and presentation of training statistics. Show less
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TeleTech International
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Auckland, New Zealand
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Learning & Development Manager
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Oct 2005 - Apr 2006
TeleTech is a multi-national organisation providing outsourced call centre solutions. This role led a team of trainers responsible for delivering sales and service training for Call Centre Consultants. ACHIEVEMENTS Built a cohesive and high performing Learning & Development team: • Developed and delivered an instructional design workshop saving $7,500 in external training costs • Implemented one-to-one staff coaching sessions • Implemented team meetings incorporating up-skill activities and skills sharing. Reduced customer service downtime by implementing TeleTech University - a portfolio of e-learning courses developed by TeleTech Head Office. Built and maintained client partnerships enabling successful delivery of cross-functional projects. Delivered profile raising presentations on the Learning & Development function. Established continued support for the Operational Training Resource Program, a combined resource sharing and succession planning initiative. Implemented Learning & Development processes and procedures: • Version controlled documentation • Electronic filing standards • Documentation standards. Show less
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Activa Health Ltd
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Auckland, New Zealand
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Technical Writer (contract)
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Feb 2005 - Jul 2005
Project Splash was a start-up project resulting in the launch of Activa Health – a new subsidiary of Southern Cross Medical Care Society. ACHIEVEMENTS • Developed script requirements for the CRM system • Developed 27 scripts to support each stage of the sales and application process. Project Splash was a start-up project resulting in the launch of Activa Health – a new subsidiary of Southern Cross Medical Care Society. ACHIEVEMENTS • Developed script requirements for the CRM system • Developed 27 scripts to support each stage of the sales and application process.
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Fonterra
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New Zealand
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Food and Beverage Manufacturing
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700 & Above Employee
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Training and Documentation Consultant (contract)
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Mar 2004 - Oct 2004
The JEDI Release 2 Program was the implementation of multiple projects in line with Fonterra's new business model including the roll out of various SAP modules to New Zealand Corporate and Fonterra USA. ACHIEVEMENTS Training and Documentation • Developed SAP training course outlines as part of the training plan • Developed and delivered SAP Introduction and Business Warehouse Reporting training • Documented end user reference material for Business Warehouse Reports Staff Briefings • Wrote the staff briefings approach • Developed the briefings curriculum • Developed a Presentations Skills course for briefing presenters. Show less
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Education
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1996 - 1999
UNITEC Institute of Technology
Bachelor of Communciation, Communication, General -
Life Academy & Endeavour College of Natural Health
Diploma of Holistic Counselling and Mind-Body Medicine, Health and Wellness, General
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