Verification Services Manager

• Mar 2021 - Present

Quality Assurance Lead - Verification Services

• Jan 2019 - Mar 2021

DOT Project Coordinator

• Mar 2016 - Jan 2019

Conduct reference, education, credential and employment checks on job applicants in a multitude of industries, including international and DOT regulated via phone, fax and email.· Accurately enter information provided by companies, references and vendors into client reports.· Assist management with client, applicant and peer issues.· Assist in training new employees.· Conduct quality checks on reports worked on by colleagues using Excel.· Communicate in a professional manner with clients and applicants via phone and email.· Update internal database systems in Access.· Follow special client details to ensure requirements are met.· Assist with on-boarding of new clients.· Transcribe for recruiters using Word.· Exceed weekly and monthly component goals.· Adhere to state and federal laws under NAPBS guidelines.· Use database, internet and other means to search for employer contact information.· Use various websites to locate records on applicants.

Employment Specialist

• May 2011 - Mar 2016

Patient Representative

• Apr 2002 - May 2011

Compile and record medical charts, reports, and correspondence.· Transmit correspondence and medical reports by mail, email and fax.· Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.· Answer telephones, schedule and confirm patient appointments.· Use computers for various applications, such as database management.· Record patient’s medical history, vital statistics and information such as test results in medical records.· Authorized prescription refills and provided prescription information to pharmacies.· Greet and log in patients arriving at the office.· Conduct prior authorizations and referrals for treatment.· Served on the Peer Grievance committee.· Compile accurate month-end reports.