Experience

CareerPlug

• United States
• Software Development
• 1 - 100 Employee

• Operations Coordinator

  • Dec 2021 - Present

• Hiring Expert

  • Jun 2021 - Dec 2021



Aceable

• United States
• E-Learning Providers
• 100 - 200 Employee

• Partner Success Agent

  • Jul 2019 - May 2021

  - Primary contact for Business Development Partner inquiries & questions - provided a positive service experience and ensured that partner issues are promptly resolved- Assisted in onboarding new partners and optimizing the sales + onboarding operations in HubSpot- Recommended/worked to implement process improvements and streamline workflows- Managed, optimized, and automated our bulk-buy (wholesale) program which enhanced the partner experience and resulted in consistent YOY growth- Managed, optimized, and processed commission payments for the behind-the-wheel upsell program- Built/managed Squarespace E-commerce site for bulk-buy clients

• Customer Experience Agent

  • May 2018 - Jul 2019

  - Ensured customer issues are addressed and quality standards are met with each contact (phone call, email, and chat).- Strive for first call resolution and positive customer experience on inbound and outbound calls and emails.- Maintained 55+% conversion-to-sale on inbound real estate calls (highest on team of 12).



Park Place Waco

• Community Assistant

  • Oct 2016 - Feb 2018

  - Provided exemplary customer service to current and prospective residents in order to sign new or resign leases.- Followed up via phone or email to address any questions or concerns about the leasing process- Gave tours of and helped to maintain the community areas.- Created aesthetically pleasing marketing flyers and social media graphics using Canva. - Provided exemplary customer service to current and prospective residents in order to sign new or resign leases.- Followed up via phone or email to address any questions or concerns about the leasing process- Gave tours of and helped to maintain the community areas.- Created aesthetically pleasing marketing flyers and social media graphics using Canva.



Modernize

• United States
• Marketing Services
• 1 - 100 Employee

• Team Lead

  • Sep 2015 - Feb 2016

  - Managed a team of anywhere from 20-30 call center agents at a time, to ensure the proper execution of scripts and procedures to improve performance metrics and lead quality. - Led 1-on-1 discussions to identify growth opportunities. - Cross-trained to assist in the training of new agents.

• Virtual Call Center Agent

  • Jun 2015 - Aug 2015

  - Cold called 400+ prospects per day converting ~10% into leads for the home improvement industry- Effectively addressed common objections and maintained a friendly and positive tonality while using scripted language - Collaborated with team leads in developing performance-enhancing techniques



AllClear ID

• United States
• Software Development
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2015 - Jul 2015

  - Educated victims of identity theft on AllClear’s protection services and assisted customers in detecting fraud using the company’s CRM. - Evaluated incoming training classes and existing representatives on scripting, processes, and Salesforce - Cross-trained to work in the tax fraud department and to assist high profile customers. - Educated victims of identity theft on AllClear’s protection services and assisted customers in detecting fraud using the company’s CRM. - Evaluated incoming training classes and existing representatives on scripting, processes, and Salesforce - Cross-trained to work in the tax fraud department and to assist high profile customers.