Experience

NORTHCENTRAL TELCOM
• United States
• Telecommunications
• 1 - 100 Employee
• Support Specialist

  • Dec 2022 - Present


Medical College of Wisconsin

• Higher Education
• 700 & Above Employee

• Case Manager I

  • Oct 2007 - Aug 2014

  Managed intake process, triaged patients and worked closely with clinical and support staff to ensure a smooth and timely process of information gathering and decision-making. Assisted with gathering and reporting program data, quality assurance and outcome evaluation consistent with clinic and departmental protocols.Worked with team to test and implement new database program department rollout in October 2009 which cut patient wait time by 30%. Responsible for training and SOP creation and implementation.Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions. Show less

• Patient Relations Representative III

  • Jul 2007 - Oct 2007

  Responsible for providing administrative support to clinic supervisor and acting as liaison between management and support staff.

• Patient Relations Representative II

  • Jul 2005 - Jul 2007

  Responsible for scheduling of new patients, helped to implement electronic medical records system and help increase patient satisfaction.

• Patient Relations Representative I

  • Jul 2004 - Jul 2005

  Responsible for sorting mail for all employees and front-desk reception with a high-volume call environment.

• Staff Assistant

  • Jul 2002 - Aug 2004

  Created and executed numerous projects using Excel and PowerPoint. Transcribed dictation with minimal errors from physicians, chiropractors, and physical therapists.

• File Clerk

  • Aug 2001 - Jul 2002

  Responsible for organizing and maintaining patient medical records.