Experience

Qualivis

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Regional Director, Program Management

  • Nov 2021 - Present



Manpower

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Program Director - Client Principal

  • Mar 2019 - Nov 2021

  In 2019, I was promoted to design a recruiting plan, workforce solutions, and program support strategies for a $30M account portfolio. In this role, I direct operational and financial functions, including strategic planning, P&L oversight, and client and supplier communication to control expenses and drive operational efficiency.Additionally, I serve as a client services consultant and cultivate senior-level internal/external client partnerships to acquire new business for multiple sites across all brands. I also supervise 5 direct reports and 12 indirect reports, including evaluating KPI and performance metrics.➤ Designated as special projects lead for Covid-19 Response Team and developed policies, procedures, and continuity plans for proactively responding to client concerns or questions.➤ Discovered $50K in unbilled services that led to launch of companywide “Bill it Back” program to shift expenses back to appropriate client.➤ Reversed 8-month negative net operating profit (NOP) by $30K monthly, regaining control of account and renegotiating 3 client contracts.➤ Reduced overtime costs 15% and increased headcount 10%.➤ Improved time-to-fill and retention metrics by training and coaching managers to raise associates’ pay rate.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬“Inheriting and fixing compliance issues show her sense of detail and urgency. Julie has consistently delivered high quality and business minded MMRs…clearly articulating her strategy around new sales optimization and client satisfaction.” ~ Quote from annual review Show less

• Client Delivery Manager

  • Feb 2016 - Mar 2019

  As a site manager, I Implemented recruiting and engagement strategies that maximized results for client accounts. This included consulting with hiring managers to determine staffing needs and crafting comprehensive plan for production, clerical, science-related, IT, and finance roles. My role researched market data to propose attractive contractor compensation packages.I wrote reports, business correspondence, and procedural manuals to optimize tracking of attendance and performance evaluations. I also supervised 2 direct reports and recruited contract employees for over-the-counter pharmaceutical manufacturer.➤ Solidified client’s trust and buy-in during contract extension from 1 year to 3 years, growing Manpower’s market reach in the U.S. and Mexico.➤ Named lead safety champion for Western MI and conducted incident investigations and workforce surveys to recommend safety initiatives.➤ Attracted top talent and lowered time-to-fill by building social media campaigns and speaking at local events about job search tips.“Julie has done a tremendous job in building relationships in her group of programs. Partnering closely with the sales channel to identify possible new sites. Julie has been a leader in the area of optimization…” ~ Quote from annual review Show less



Rotech Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Area Manager of Sales & Operations ► P&L Oversight | Contract Negotiation | Program Management

  • Mar 2015 - Feb 2016

  At Rotech, I owned sales and operations management at 7 locations and 2 warehouses. In this position, I controlled P&L budget and contract negotiations for accounts with hospitals and insurance agencies. The patient experience programs I introduced were crucial in influencing brand loyalty. I instituted plans that reduced overtime, increased collections, and grew referral sources. I also supervised 48 sales/customer service representatives and branch managers. ➤ Decreased delivery driver overtime 15%, implementing staffing program to redistribute on-call hours and restructure weekend work schedules with no disruption in productivity. ➤ Grew sales 10% in Chicago market, establishing partnerships with hospitals to provide patients with prescribed medical equipment. ➤ Cut outstanding billing time from 140 to 90 days, streamlining physician submittal process and introducing follow-up system. Show less



Addus Healthcare - LHC Group

• Olympia Fields, Illinois, United States

• Senior Patient Care Representative ► Sales | Operations | Team Leadership

  • Feb 2014 - Aug 2014

  For this in-home medical and skilled healthcare services company, I was hired to increase sales while managing 100+ accounts throughout Chicago area. I built a network of executive, purchasing, and medical professionals. I also managed 4 employees. For this in-home medical and skilled healthcare services company, I was hired to increase sales while managing 100+ accounts throughout Chicago area. I built a network of executive, purchasing, and medical professionals. I also managed 4 employees.



Apria

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Account Manager ► Vendor Relations | Sales | Client Services

  • Aug 2008 - Feb 2014

  In this position, I oversaw 100+ client accounts, including hospitals, physicians, nurses, social workers, and respiratory therapists. Negotiated preferred vendor agreements with hospital executives. I also trained and mentored 3 new hires each year. ➤ Recognized as “Top Account Manager” in Chicago West market. ➤ Earned spot on company’s “100% Club” list for 2012 and 2013 and achieved 10% YOY growth in 2011. ➤ Generated additional business by educating clients on benefits of early intervention per disease states, insurance guidelines, and scripting requirements. Show less