Key account Manager France

• Sep 2021 - Present

Senior Sales Support

• Apr 2021 - Sep 2021

Sales Support Specialist

• Mar 2018 - Mar 2021

B2B sales support specialist

• Jun 2016 - May 2017

 Informing business over the phone and per mail  Supporting the sales dpt in the process of preparing Customer’s documentation  Investigating and taking care of large and complex support matter  Accepting contracts and finalizing deals  Informing business over the phone and per mail  Supporting the sales dpt in the process of preparing Customer’s documentation  Investigating and taking care of large and complex support matter  Accepting contracts and finalizing deals

Customer Support Specialist

• Mar 2016 - Jun 2016

Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, they’re opening up the supply chain and creating new relationships between people and their products. The company aims at making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first. Fairphone is a social enterprise that is building a movement for fairer electronics. By making a phone, they’re opening up the supply chain and creating new relationships between people and their products. The company aims at making a positive impact across the value chain in mining, design, manufacturing and life cycle, while expanding the market for products that put ethical values first.

Content Manager

• Jul 2014 - Sep 2015

 Responsible for the website updates (CMS)  Writing of content (webpages, news, press releases, newsletters, stories, interviews) Managing the social media platforms (Facebook, Twitter, Instagram…) Creation of marketing campaigns

Account Manager

• Jun 2012 - Dec 2014

 Advising potential volunteers on various volunteering projects Predeparture assistance (country, project, visa, flights…) Responsible for the school /universities department; expanding the network, establishing partnerships and boosting the salesEvents organisation: information sessions, conferences and presentations Assisting the direction and management with recruitments and trainings Field knowledge (Project visits: India, Tanzania, Botswana, South Africa and Romania) Show less

Administrative Assistant Office Manager

• Sep 2011 - Jun 2012

 Monitoring of French speaking volunteers once on the ground (work, satisfaction ...) Translation of documents from English to French Logistics management of company events and staff work travel  Management of internal invoices and payments to the company

Volunteer Coordinator

• Jun 2011 - Sep 2011

 Welcoming new volunteers and arranging logistics on the ground Supervising project visits and activities for the volunteers

French teaching Assistant

• Sep 2008 - Jun 2009

 Teaching French in primary secondary schools  Preparing students for their exams (GCSEs and A-levels)  Teaching French in primary secondary schools  Preparing students for their exams (GCSEs and A-levels)

Intern

• Apr 2008 - Aug 2008

Home visits to evaluate the needs on the ground in various townships of the city in order to set up campaign and awareness. Home visits to evaluate the needs on the ground in various townships of the city in order to set up campaign and awareness.

Intern

• Mar 2008 - Aug 2008

Internship COORDINATOR prevention campaigns  Organization of HIV awareness campaigns in various townships of The Cape Peninsula  Workshops and support groups for HIV positive patients Internship COORDINATOR prevention campaigns  Organization of HIV awareness campaigns in various townships of The Cape Peninsula  Workshops and support groups for HIV positive patients

CSR (Customer support Representative)

• Nov 2005 - Sep 2006

 CSR for the Belgium seller complaint department of eBay  Settling disputes between buyer and sellers  Providing training to the new French employees  CSR for the Belgium seller complaint department of eBay  Settling disputes between buyer and sellers  Providing training to the new French employees