Experience

Knotel

• United States
• Real Estate
• 1 - 100 Employee

• Senior Director Global People Initiatives

  • Sep 2021 - Sep 2023

  Austin, Texas, United States Responsible for developing and growing company culture, employee engagement, talent acquisition, and new hire on-boarding. Oversee rollout of global Philanthropic and Corporate Social Responsibility initiatives. Leading Diversity, Equity and Inclusion strategy and programs.



SoulCycle Inc.

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Senior Director of Culture & Philanthropy

  • Jun 2015 - Dec 2018

  New York, NY Partner with the Chief Executive Officer and Executive team to set the tone for positive company-wide communication and incorporation of SoulCycle’s core values. Lead and managed four departments and budgets within the business for corporate office and 80+ studios: Culture, Hospitality, VIP Concierge and Philanthropic programs. COMPANY GROWTH: Developed customer engagement programs supporting marketing, sales and profitability. Design pricing initiatives with VIP/Concierge program allowing… Show more Partner with the Chief Executive Officer and Executive team to set the tone for positive company-wide communication and incorporation of SoulCycle’s core values. Lead and managed four departments and budgets within the business for corporate office and 80+ studios: Culture, Hospitality, VIP Concierge and Philanthropic programs. COMPANY GROWTH: Developed customer engagement programs supporting marketing, sales and profitability. Design pricing initiatives with VIP/Concierge program allowing pre-pay opportunities to increase client services and improve company profitability. Develop customer success initiatives and customer reward programs to increase client satisfaction and improve utilization. CULTURE: Lead the Culture & Events team to develop and manage the strategy for building the SoulCycle culture. Collaborate with Executive Team on distribution of engagement survey for employee retention and culture. Partner with Human Resources to create a training workshop for managers to elevate new employee on-boarding experience and creating a Diversity & Inclusion Initiative for the recruiting team. HOSPITALITY & VIP CONCIERGE PROGRAM: Analyze feedback from clients to identify trends, improve programs and maintain hospitality standards. Oversee 250,000+ customer hotline communications and manage customer “crisis” situations coordinating with the legal department regarding elevated issues or claims. Define program expansion strategy to include new global markets and increase customer acquisition while maintaining confidentiality, satisfaction and retention of existing VIP clients. PHILANTHROPY: Define and execute the philanthropic strategy leading the department to execute over 700 charity events annually and raise over $7 million. Created Soul Volunteer Program and implemented the “SoulScholarship” Program: a 16 week mentorship program for at-risk youth to attend SoulCycle classes and educational workshops including Job Readiness, Nutrition & Fitness. Show less



Sacred Heart Greenwich

• Education Administration Programs
• 200 - 300 Employee

• Upper School Counselor

  • 2008 - 2014

  New York, NY Created, taught, and oversaw the health curriculum and the Peer Leadership program for all students. Organized and gave parent talks on topics such as stress, transitions and technology to support students. Managed student caseload for issues including eating disorders, depression, anxiety, alcohol and drug use, and social challenges



Lenox Hill Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Clinical Social Worker

  • 2007 - 2008

  New York, NY Responsible for short-term assessment of individuals admitted to Psychiatric Unit. Collaborated with families for crisis management; coordinated referrals to outpatient providers for long term treatment. Consulted with Psychiatric team and family to define discharge plan for individual.



Claremont Preparatory School

• Education Administration Programs
• 1 - 100 Employee

• Head of Admissions

  • 2004 - 2006

  New York, NY Responsible for leading admission program for the school; reported directly to the Head of the School. Partnered with parents, teachers and children to ensure understanding of school’s mission. Worked with preschool directors, placement agencies and Parents League to manage school acceptance. Created admission materials and reports; led Admission Committee meetings. Organized and lead tours, interviews, visits, Open House and Orientation events.



Bellevue Hospital Center

• Clinical Social Worker

  • 2003 - 2004

  New York, NY Provided therapies for children exposed to trauma; trained social workers, psychologists and psychiatrists on trauma training program.



Mount Sinai Medical Center

• Wellness and Fitness Services
• 1 - 100 Employee

• Clinical Social Worker

  • 1998 - 2003

  New York, NY Conducted psychiatric evaluations of children and adults. Coordinated patient care to design individualized treatment plans for all patients. Worked with a multidisciplinary team of doctors and nurses to provide treatment within the hospital and discharge plan.



Children's Aid

• United States
• Non-profit Organizations
• 700 & Above Employee

• Program Director, Community School

  • 1996 - 1998

  Washington Heights: New York, NY Designed and implemented recreational services and counseling for after school; managed program budget



Jewish Board of Family and Children's Services

• United States
• Mental Health Care
• 1 - 100 Employee

• Assistant Teacher/Group Facilitator

  • 1992 - 1994

  New York, NY Planned curriculum and taught developmentally delayed children ages 3-4; educated parents as needed.