Experience

SUPREME PETFOODS LIMITED

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Marketing Executive

  • Jan 2020 - Present

  • Creating and designing engaging social content, researching current trends, and scheduling for Instagram, Facebook, and LinkedIn • Facebook Ads Campaigns and Analytics: including Google Analytics, Facebook Ads Manager, Hootsuite and Later • Reporting and presenting marketing updates and progression to internal teams• Grown Instagram following by 463% since January 2020• Organising stock for events, promotional materials and setting up trade show exhibitions• Ordering and picking stock to create bespoke branded gift boxes to be sent to customers, social media influencers, rescue centres, retailers, and prospecting new customers• Communication with customers and influencers via social media platforms and email to create a strong brand identity• Updating website content changes and managing UI/UX changes with external website development team for multilingual websites• Content writing, designing, and creating e-blasts for company emails• Working with external companies for artwork creation, PR campaigns, ensuring brand positioning is always met



Self-Employed

• Advertising Services
• 700 & Above Employee

• Social Media Coordinator

  • Dec 2018 - Jan 2020

  • Creating engaging social content, scheduling and analytics• Facebook Ads Campaigns, including image designs and advert management and concepts• Managing multiple brands across Social Media platforms, including Instagram, Facebook, Twitter, and LinkedIn• Responding to comments and customer messages. Communication with industry professionals and influencers via social media platforms to create a strong network• Creating and delivering presentations to company meetings on analytics and progression on social media platforms



Skinbrands Pro

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Marketing Executive

  • Jun 2012 - Nov 2018

  • Designing website user interfaces across multiple websites including B2C and B2B online ordering, resource areas and more• Managing the CMS websites across various websites and platforms• Project management including coordinating with all teams effected with current projects updates and requirements• Maintaining over 10 different brands for internal and external customers• Amending and coordinating the creation of artwork for all brands, ensuring brand guidelines are met at all times• Designing and coordinating with graphic designer e-blasts for company emails• First line support for website online ordering issues as well as all website content issues• Managing daily tasks for the internal and external team Skinbrands Marketing team• Communicating with all levels of internal and external staff• Facebook and Google PPC Campaigns, including image designs and adverts concepts• Assisting with trade show events artwork co-ordination and materials• Managing multiple brand Social Media platforms, including Instagram, Facebook and Twitter



bareMinerals

• United States
• Personal Care Product Manufacturing
• 700 & Above Employee

• Corporate Account Specialist

  • Jan 2010 - Jun 2012

  First point of contact for all orders and customer service enquiries for the company's corporate, internet business and airline travel retail accounts. A selection including Feel Unique.com, Beautybay.com, ASOS.com.Solely responsible for role, co-ordinating with the Customer Services team with department store and spa teams. Maintained spreadsheets to ensure forecast is not exceeded in various channels.Worked directly with the Business Managers who liaise with the accounts directly.Phone support for the Customer Services phone team.Processed orders and liaise with customers verbally and via email, in a professional and informative manner with regards to stock updates.Completed monthly statistics for Manager's service levels completed in area, working with internal and external accounts sending updates, stock availability and SKU (Stock Keeping Unit) changes on a daily basis.Volunteered for the “Look Good Feel Better” charity that Bare Escentuals UK Ltd supports. I attended sessions at the hospital and ensured the smooth running of applications of products and makeup for patients living.

• Customer Services Administrator

  • May 2004 - Jan 2010

  Processing orders and general customer services for the spa and salon sector, including corporate and internet accounts.Opening of new accounts on the Oracle System and Sage 200.Dealing with customer complaints in written and oral format (as Supervisor).Part of the “Culture Club” which involved attending quarterly meetings to discuss ideas to boost moral within the company.Liaising with internal staff (Reps to the spa and salon sector) regarding orders, queries and customer service changes and procedures.



Department for Work and Pensions (DWP)

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jun 2000 - May 2004

  Telephone customer services, assisting claimants with enquiries and benefit assistance.Application of the Benefit Loan and Grant forms.WARS - system based to ensure benefit loans are paid back through benefits.Filing.Frontline counter cover when needed to assist claimants with benefit queries. Telephone customer services, assisting claimants with enquiries and benefit assistance.Application of the Benefit Loan and Grant forms.WARS - system based to ensure benefit loans are paid back through benefits.Filing.Frontline counter cover when needed to assist claimants with benefit queries.