Commercial Manager

• Feb 2020 - Present

Customer Services Delivery Director

• Aug 2017 - Feb 2020

Sales Operations Director

• Dec 2016 - Aug 2017

Head of PMO

• Jul 2016 - Dec 2016

Account Manager

• May 2011 - Jul 2016

Selling & supporting an unique hosted telephony service based on Cisco's Unified Communications Platform and our MTVM software.

Channel Sales Manager

• Apr 2010 - Apr 2011

European Business Development Manager - Audio Solutions

• Sep 2008 - Mar 2010

Reported to Director of European Product Management & Marketing. Grew the annualised sales from €1.1m to €3.9m. Produced monthly management report detailing sales by region, by vendor, by customer. Identified fastest moving stock items and trends. Advised purchasing department of re-order levels and stock holding. Was responsible for the promotion and sales of Audio Solutions (Headsets) throughout EMEA. Engaged with Vendors to ensure correct pricing, stock profile and promotions. Negotiated commercial agreements for 2009 & 2010. Had responsibility for marketing and promotional planning, Redesigned web pages. Recruited and trained regional Product Champions. Planned and executed Vendor SPIFF days. Devised and delivered incentives for sales regions. Worked with external Vendors i.e. Polycom & Avaya to bundle appropriate products to increase sales. Delivered training and increased product awareness for sales teams and resellers. Responsible for the Acquisition and retention of resellers. Key Achievements. Overachieved target in last 3 quarters – Q1FY10 – overachieved by 159%, Q2 FY10 overachieved by 125% Q3FY1- overachieved by 115% (target increased each quarter). Increase annualised sales threefold. Show less

Regional Sales Manager - South

• Jan 2008 - Aug 2008

Promoted to Regional Sales Manager with responsibility for team of 3 Business Development Managers and 1 Internal Telesales.Reported to UK Sales Director.Recruited 2 heads.Prepared induction Programme.Responsible for the ongoing development of team, mentoring and motivating.Ensured monthly targets and quarterly objective were met.Segmentated and allocated geographical areas.Worked with BDM’s to develop Territory plans.

Reseller Channel Manager

• Sep 2004 - Jan 2008

Feb 2006 - Dec 2007 Reseller Channel Manager Created database of UK resellers and targeted for recruitment.Introduced GN range into targeted resellers.Provided product training and technical support.Launched sales incentives and initiatives.Launched Partner ProgrammeAchieved target for recruitment of 500 resellers during 2006.Recruited a reseller base of 833 IT, Voice and Mobility by Dec 2007.Represented Company at Industry exhibitionsSept 2004 – Feb 2006 Dual Role of Distribution & Reseller Channel ManagerReported to UK Sales DirectorAccount Managed 6 of GN’s Distributors based throughout the UK & Ireland.Responsible for delivering sales target through distribution.Contributed to 30% increase in revenue and 10% increase in marketshare in a highly competitive market place.Created and delivered sales training presentations.Agreed Commercial agreements for trading periodsProvided technical assistance.Introduced and positioned new products into Channel.Produced sales incentives to drive sales.Key AchievementsSuccessfully recruited, trained and mentored 2 new Business Development ManagersDevised and delivered Reseller Partner Programme, recruited over 800 Resellers.Increased GN’s market share by 10% in 17 months Show less

Product Manager - Intelligent Billing

• Sep 2003 - Sep 2004

• Part of the Senior Management Team, involved in strategic planning of organisation• Responsible for the set up, integration, launch, running and sales of the Company’s LCR solution• Analysis of customer’s call spend and recommendation of Network provision.

Major Account Manager

• Sep 1998 - Sep 2003

September 1998 – August 2003Field based territorial sales before being promoted to National Account team.Account Management for existing customers, introducing new solutions and technologies.Introduction of new business ~ INDeX, IP Office, Ericsson BusinessPhone & Toshiba system sales, and maintenance.Support National Account Managers by providing peripheral sales, and moves and changes work.Account Manager for Sterry Communication’s largest account – Lloyds TSB through BT IgniteKey AchievementsProcessed over £1m of sales, producing £600k of sales margin in financial year-end 02/03.1999 – Qualified for Tenerife IncentiveTop performing Sales executive against target in financial year-end 02/03.2001 – Qualified for Boston Incentive2002 – Qualified for New York Incentive Show less